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Sofitel Marrakech Lounge & Spa

5-star hotel
Quartier De, Rue Haroun Errachid, Marrakesh 4000005244-25600
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4,568 reviews
Modern quarters with balconies, some with mountain views, in a luxe hotel offering 2 pools & dining.

8 top things to know

Guests praised the kitchenettes and the air conditioning
Swimming pool and air conditioning are very good with friendly teams
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Walking distance to La Mamounia and the Koutoubia Mosque
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Guests praised the professional, friendly service and the room service
Breakfast and room service is great.
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Guests praised the dining experience and the restaurant service
The restaurants, food and service are top notch!
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Guests praised the breakfast
Breakfast was superb and had a lot of selections.
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Guests liked the garden views
I had a room a view facing the Jardin which was very nice .
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Guests praised the fitness center
I was very much delighted by the Respanssable Karima at the spa and his team, including a gentleman known as "abdsadk Respanssable of gym and yousef, I congratulate the team of Mr yasin, at the Garden quorfi ouchinah anas meriem, in room service anoir zidane
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This hotel typically costs between MAD 1,886–MAD 3,490 per night for the dates you selected.
MAD 2,298 is typical
MAD 1,886
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Health & safety: Enhanced cleaningPersonal protection and 3 more

Food & drinks at this hotel

Tornado Potato Rak
Restaurant
0623-261673
L'Orangerie
French restaurant
0660-123424
So Lounge Marrakech
Restaurant$$
0656-515009
POOL LOUNGE
Restaurant
0693-649047
L OASIS
Restaurant

Location summary

Neighborhood: Hivernage
Great for visitors
Upscale district with smart dining, cocktail lounges & nightclubs, plus landscaped Menara Gardens.
hotel's location on maphotel's location on map

Map data ©2022
Map data ©2022
500 m 
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L'Orangerie
French restaurant
59 sec
Table Du Marche
French restaurant
38 sec
Restaurant l’Oasis - Sofitel Marrakech
Restaurant
2 sec
La Cour des Lions
Fine dining restaurant
2 min
Restaurant L’Italien par Jean-Georges, Marrakech
Restaurant
2 min
La Villa Canaille
French restaurant
3 min
L'Avenue
French restaurant
2 min
Comptoir Darna
Moroccan restaurant
2 min
Palais Jad Mahal
Moroccan restaurant
46 sec
Marrakesh Menara Airport
Taxi
13 min
Transit
17 min
Sofitel
Walking
5 min
Le Meridien
Walking
12 min
R P Berdii
Walking
12 min
Menara Mall
Walking
14 min
Sidi Mimoun
Walking
13 min

Google review summary

This review summary only contains reviews submitted on Google. Third party reviews, if available, are not included in this summary. Learn more

People often mention

Fitness
Mentioned in 329 Google reviews
8% unfavorable87% positive
Service
Mentioned in 1,252 Google reviews
6% unfavorable92% positive
Wellness
Mentioned in 153 Google reviews
6% unfavorable86% positive
Food
Mentioned in 362 Google reviews
4% unfavorable95% positive
Bar
Mentioned in 152 Google reviews
10% unfavorable81% positive
Spa
Mentioned in 121 Google reviews
4% unfavorable87% positive
Atmosphere
Mentioned in 245 Google reviews
0% unfavorable99% positive
Pool
Mentioned in 144 Google reviews
3% unfavorable92% positive
Property
Mentioned in 654 Google reviews
7% unfavorable91% positive
Nightlife
Mentioned in 63 Google reviews
10% unfavorable89% positive
Family
Mentioned in 66 Google reviews
3% unfavorable94% positive
Amenities
Mentioned in 75 Google reviews
15% unfavorable81% positive
Couples
Mentioned in 23 Google reviews
13% unfavorable65% positive
Breakfast
Mentioned in 152 Google reviews
5% unfavorable92% positive
Kitchen
Mentioned in 31 Google reviews
3% unfavorable90% positive
Business
Mentioned in 22 Google reviews
9% unfavorable82% positive
Sleep
Mentioned in 54 Google reviews
26% unfavorable67% positive
Cleanliness
Mentioned in 127 Google reviews
11% unfavorable87% positive
Bathroom
Mentioned in 40 Google reviews
42% unfavorable45% positive
Location
Mentioned in 136 Google reviews
1% unfavorable94% positive
Restaurant
Mentioned in 61 Google reviews
10% unfavorable87% positive
Nature
Mentioned in 15 Google reviews
13% unfavorable87% positive
Safety
Mentioned in 13 Google reviews
23% unfavorable77% positive
Parking
Mentioned in 10 Google reviews
30% unfavorable50% positive
Accessibility
Mentioned in 9 Google reviews
56% unfavorable44% positive
Gym
Mentioned in 10 Google reviews
0% unfavorable80% positive
Air conditioning
Mentioned in 10 Google reviews
10% unfavorable90% positive
Transit
Mentioned in 9 Google reviews
11% unfavorable67% positive
Entertainment
Mentioned in 5 Google reviews
80% unfavorable20% positive
Wi-fi
Mentioned in 6 Google reviews
0% unfavorable83% positive

Photos

Exterior
Food & Drink
Amenities
Bedroom

About this hotel

This modern, upscale hotel with views of the Atlas Mountains is 15 minutes' walk from Koutoubia Mosque, 2 km from Jemaa el-Fnaa public square, and 4 km from the Marrakesh Menara Airport.

Check-in time: 3:00 PM
Check-out time: 12:00 PM

Popular amenities

  • Pool
  • Spa
  • Breakfastfree
  • Wi-Fifree

Web results

 https://www.sofitel-marrakech.com › ...
Lounge & Spa - Live the French Way - Sofitel Marrakech
Bienvenue Embarquez pour un Magnifique voyage au Sofitel Marrakech Lounge & Spa, assemblant un design contemporain et l'élégance française....
 https://www.sofitel-marrakech.com
Sofitel Marrakech – Lounge & Spa - Live the French Way
Embark on a Magnificent trip to the Sofitel Marrakech Lounge & Spa, that combines contemporary designs with French elegance. Enjoy a restful stay, ...
 https://all.accor.com › ... › Hôtel Marrakech
Sofitel Marrakech Lounge & Spa - AccorHotels - ALL
... et logez à deux pas des principales attractions de la ville en réservant une chambre 5 étoiles à l'hôtel Sofitel Marrakech Lounge & SPA.

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Google review summary

This review summary only contains reviews submitted on Google. Third party reviews, if available, are not included in this summary. Learn more
Rooms3.8Location4.8Service4.6

Ratings by traveler type

  • Families
    4.2/5
    Rooms
    3.8
    • Guests liked the large rooms, though some commented maintenance could be improved
    • Rooms had views
    • Some guests mentioned the bathrooms could be improved
    Location
    4.7
    Service
    4.4
    • Guests appreciated the friendly, professional staff
    • Guests liked the hotel management, reception & housekeeping
  • Couples
    4.2/5
    Rooms
    2.9
    • Guests liked the large rooms, though some commented they were dated
    • Rooms had views
    Location
    4.9
    • Near the city center
    Service
    4.2
    • Guests appreciated the friendly, professional staff
    • Guests spoke highly of the reception staff
  • Business
    4.1/5
    Rooms
    3.7
    • Some guests commented maintenance could be improved
    Location
    4.8
    Service
    4.4
    • Guests appreciated the friendly, professional staff
    • Guests spoke highly of the reception staff
  • Solo
    4.4/5
    Rooms
    3.8
    • Guests liked the large rooms
    Location
    4.8
    Service
    4.7
    • Guests appreciated the friendly, professional staff
    • Guests spoke highly of the reception staff

Reviews

People often mention

Fitness
Mentioned in 329 Google reviews
8% unfavorable87% positive
Service
Mentioned in 1,252 Google reviews
6% unfavorable92% positive
Wellness
Mentioned in 153 Google reviews
6% unfavorable86% positive
Food
Mentioned in 362 Google reviews
4% unfavorable95% positive
Bar
Mentioned in 152 Google reviews
10% unfavorable81% positive
Spa
Mentioned in 121 Google reviews
4% unfavorable87% positive
Atmosphere
Mentioned in 245 Google reviews
0% unfavorable99% positive
Pool
Mentioned in 144 Google reviews
3% unfavorable92% positive
Property
Mentioned in 654 Google reviews
7% unfavorable91% positive
Nightlife
Mentioned in 63 Google reviews
10% unfavorable89% positive
Family
Mentioned in 66 Google reviews
3% unfavorable94% positive
Amenities
Mentioned in 75 Google reviews
15% unfavorable81% positive
Couples
Mentioned in 23 Google reviews
13% unfavorable65% positive
Breakfast
Mentioned in 152 Google reviews
5% unfavorable92% positive
Kitchen
Mentioned in 31 Google reviews
3% unfavorable90% positive
Business
Mentioned in 22 Google reviews
9% unfavorable82% positive
Sleep
Mentioned in 54 Google reviews
26% unfavorable67% positive
Cleanliness
Mentioned in 127 Google reviews
11% unfavorable87% positive
Bathroom
Mentioned in 40 Google reviews
42% unfavorable45% positive
Location
Mentioned in 136 Google reviews
1% unfavorable94% positive
Restaurant
Mentioned in 61 Google reviews
10% unfavorable87% positive
Nature
Mentioned in 15 Google reviews
13% unfavorable87% positive
Safety
Mentioned in 13 Google reviews
23% unfavorable77% positive
Parking
Mentioned in 10 Google reviews
30% unfavorable50% positive
Accessibility
Mentioned in 9 Google reviews
56% unfavorable44% positive
Gym
Mentioned in 10 Google reviews
0% unfavorable80% positive
Air conditioning
Mentioned in 10 Google reviews
10% unfavorable90% positive
Transit
Mentioned in 9 Google reviews
11% unfavorable67% positive
Entertainment
Mentioned in 5 Google reviews
80% unfavorable20% positive
Wi-fi
Mentioned in 6 Google reviews
0% unfavorable83% positive
Charmaigne Batiduan6 months ago on Google
5/5
Stayed at this place for a week last October 2019 and lemme tell you, it is one of most amazing hotels I’ve ever stayed at. Amazing staffs working there and they were very friendly and professional. The lobby was spacious and clean. …
Stayed at this place for a week last October 2019 and lemme tell you, it is one of most amazing hotels I’ve ever stayed at. Amazing staffs working there and they were very friendly and professional. The lobby was spacious and clean. Although if you want to have a lunch there make sure to understand a lil bit of French or have a handy translator since the menu is in French (had a hard time translating what I want to order) and some staffs we encountered had a hard time telling us this food and that but overall it didn’t affect the experience. The staffs did their best~! Their spa was great too (a bit pricey but it was okay!). Overall had a wonderful stay there and definitely recommend this hotel to tourists and travelers out there who wants to make the most out of their vacation in Marrakech!
Response from the owner6 months ago

Dear guest,

We very much appreciate your comments regarding your stay at the Sofitel Marrakech.

It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.

Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.

Sincerely,

Bien cordialement,

Ahmed BENKIRANE

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N
Nadeem N.2 weeks ago on all.accor.com
5/5
I had a wonderful 4 days stay at the Sofitel in October 2022. I have stayed here several times and would honestly recommend this hotel to anyone travelling to Marrakech. …
Visited in October
Read more on all.accor.com
Travis Hunnicutt3 months ago on Google
2/5
Hotel with potential, but beware billing issues and prepare for little customer service. …
Hotel with potential, but beware billing issues and prepare for little customer service.
Visitors with non-local credit cards should be aware that the hotel now automatically charges you in foreign currency, but for a 3.5% markup. They do not ask like any other merchant would. In the current era where travelers often have no foreign currency fee cards, it’s an unpleasant surprise. Staff informed me that the automatic conversion without asking the customer what currency to pay in is policy.
I stayed here twice recently, and rarely post negative reviews, but this otherwise acceptable hotel had too many basic, fixable issues. Staff and managers do nothing to actually fix problems, but will dig the hole deeper and leave you frustrated. On a previous trip they were unable to provide a receipt and I had to call back several times to finally get one by email.
Also prepare to either spend time confirming billed amounts are correct, or just not mind being overcharged. Value of a guest’s time seemed a foreign concept, whether when resolving issues or just waiting for something like a drink by the pool.
The hotel otherwise is acceptable, with clean, spacious rooms that work for multi-day stays and a very large pool. The gym is what international travelers would expect at a 3-star, but might get one by. Housekeeping are very attentive if you go to them directly, but seemed not connected to the desk.
This hotel could deserve 5 star reviews, but especially for a place operating under an international brand, has a lot of work to do to be competitive. I would think twice before staying here again or recommending it to anyone else.
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King BMG4 months ago on Google
5/5
This hotel is so perfect! The service was really good, room service was perfect too and the lobby smells so good. The pool area was very nice but drinks at the pool can be expensive. …
This hotel is so perfect! The service was really good, room service was perfect too and the lobby smells so good. The pool area was very nice but drinks at the pool can be expensive.
The hotel is close to different restaurants and clubs.
I will definitely stay here again.
Rooms5.0
Service5.0
Location5.0
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Myla Massar3 weeks ago on Google
5/5
The hotel is very beautiful. The staff is very friendly and the environment is really relaxed. Also the spa is very nice. I had a massage 2 times and the lady was really sweet (Zina). I would love to come back one day!
Trip typeVacation · Family
Rooms5.0
Service5.0
Location5.0
Response from the owner3 weeks ago

(Translated by Google) Mrs Massar,

Thank you for taking the time to write to us following your experience at Sofitel Marrakech.

Your satisfaction remains our priority and we work every day to offer you the best service.

We will be sure to share your feedback with all those mentioned.

Hoping to see you again soon among us.

Cordially,

(Original)

Madame Massar,

Nous vous remercions d'avoir pris le temps de nous écrire suite à votre expérience au Sofitel Marrakech.

Votre satisfaction demeure notre priorité et nous travaillons chaque jour pour vous offrir le meilleur service.

Nous ne manquerons pas de partager votre feedback avec l'ensemble des personnes mentionnées.

En espérant vous revoir prochainement parmi nous.

Cordialement,

368 IDHAP3 months ago on Google
1/5
Pure. Hell. No one there understand even the most basic question. No solutions, no help about anything. Bad ambient music and terrible spa smell everywhere. overpriced buffet. No one there in July, but a bottle of water still takes 45min to …
Pure. Hell. No one there understand even the most basic question. No solutions, no help about anything. Bad ambient music and terrible spa smell everywhere. overpriced buffet. No one there in July, but a bottle of water still takes 45min to arrive on the table. Now on day 4. list every problem is already too long.
Please DO NOT THANK ME for sharing my opinion. will never visit again.
(Orangerie restaurant manager is sweet and professional. She deserves better than this place)
Trip typeBusiness
Rooms3.0
Service1.0
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Chris Gonzalesa month ago on Google
5/5
Check-in was smooth and easy. The lady at the front desk (I forgot her name was but she had brown hair) was very nice, well-spoken, and welcoming. She did a fantastic job of getting us checked in very quickly and immediately offered us …
Check-in was smooth and easy. The lady at the front desk (I forgot her name was but she had brown hair) was very nice, well-spoken, and welcoming. She did a fantastic job of getting us checked in very quickly and immediately offered us refreshing Moroccan mint teas after we said that we were off to a bad start at the airport because the airline lost our luggage. She was very eager to assist and willing to go the extra mile for guests. She even gave us a free room upgrade upon learning that it was our first time in Marrakech. It was a sweet treat, as I celebrated my birthday on that week as well.
The room was spacious and comfortable. Bathroom felt luxurious and amazing. My only concern was that there were not enough toiletries for two people, but it was easily solved by asking for it from housekeeping staff. Breakfast was superb and had a lot of selections. My other concern was that it could take you a while to get the staff’s attention for tea or coffee when place fills up. Otherwise, the quality of the food was second to none.
We also booked ourselves in for a relaxing afternoon at the hotel spa. We went for the hammam and whole body massage and I have to say, it was one of the best scrubdowns and massage I’ve ever had in my life. Every penny that I paid for that service was absolutely worth it. My therapist (Zena from Tunisia) was very adept and skillful about finding my sore and tense spots. I left the spa feeling like a new man. Shame that we weren’t able to use the heated pool, but I’m sure that could have been class as well. Overall, I had a dream stay in Sofitel Marrakech and I’m already looking forward to coming back next year. 😁
Trip typeCouple
Rooms5.0
Service5.0
Location5.0
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Mouad Melhafa month ago on Google
5/5
This is my absolute favorite restaurant in Marrakech the Orangerie, the food is always fantastic, and no matter what I order I am always delighted with my meal! Servers are great and always efficient, happy and polite great thanks to Hicham …
This is my absolute favorite restaurant in Marrakech the Orangerie, the food is always fantastic, and no matter what I order I am always delighted with my meal! Servers are great and always efficient, happy and polite great thanks to Hicham Ziyou the head waiter for his rigorous and professional service, I would also like to thank the head barman Tarik for the amazing cocktails the manager souhila and her assistant sihame for hosting us.
Can’t wait to return and wouldn’t hesitate to recommend it to anyone looking for somewhere to eat in Marrakech.
Trip typeCouple
Rooms5.0
Service5.0
Location5.0
Response from the ownera month ago

(Translated by Google) Mr Melhaf,

Thank you for your stay at Sofitel Marrakech.

We are very happy that you are satisfied with our services in general, and we will not fail to share your appreciation with our mentioned collaborators.

Looking forward to welcoming you again among us.

Cordially,

(Original)

Monsieur Melhaf,

Nous vous remercions pour votre séjour au Sofitel Marrakech.

Nous sommes très heureux que vous soyez satisfait de nos prestations en général, et nous ne manquerons pas de partager vos appréciations avec nos collaborateurs mentionnés.

Au plaisir de vous accueillir de nouveau parmi nous.

Cordialement,

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2010722411712 weeks ago on Google
5/5
The hotel is very nice because of the germain speeking rezeptionist Achmed. He was very kind and friendly. The facial treatment of zaineb was excellent and very comfortabel, and Yussef rom the spa was also very lovely. The spa with the …
The hotel is very nice because of the germain speeking rezeptionist Achmed. He was very kind and friendly. The facial treatment of zaineb was excellent and very comfortabel, and Yussef rom the spa was also very lovely. The spa with the hammam and the pool is very refreshing, as well as the cocktails in the whole hotel. The big swimmingpool with its trees and birds let us make our holiday very unique.
Trip typeVacation
Rooms5.0
Service5.0
Location5.0
Response from the ownera week ago

Dear Madam /sir,

Thank you so much for your kind review about your recent stay at Sofitel Marrakech.

We are delighted to read that you enjoyed the hotel, and the service.

We look forward to welcoming you back soon,

Best regards,

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Tarni Chhabraa month ago on Google
5/5
Excellent service and great dinner. The mounia hammam, kibir hali, anas choukri were all very welcoming and took care of us, even explained about each and every dish with patience. Will highly recommend this place !
Trip typeVacation
Rooms5.0
Service5.0
Location5.0
Response from the owner3 weeks ago

(Translated by Google) Dear Customer,

Thank you for taking the time to write to us following your stay at Sofitel Marrakech.

Your satisfaction remains our priority and we work every day to perform even better.

We hope to see you again soon among us.

Cordially,

(Original)

Cher client,

Nous vous remercions d'avoir pris le temps de nous écrire suite à votre séjour au Sofitel Marrakech.

Votre satisfaction demeure notre priorité et nous travaillons chaque jour pour performer encore plus.

Nous espérons vous revoir prochainement parmi nous.

Cordialement,

Mouad Kichea month ago on Google
5/5
2nd stay at Sofitel marrakech and always on top. Super welcome, a team always caring. Thanks to sihm trabchu hostess at the reception lorangerie always smiling and anxious to satisfy us. Thanks to Kibir for the service done who took very …
2nd stay at Sofitel marrakech and always on top. Super welcome, a team always caring. Thanks to sihm trabchu hostess at the reception lorangerie always smiling and anxious to satisfy us. Thanks to Kibir for the service done who took very good care of us. Ahmed and Tarik at the bar for his professionalism, And thank you also to ighzzy and Hali for his kindness and the pleasure of enjoying a good tea in his company. This hotel is the pleasure of feeling at home. We will return
Trip typeVacation · Family
Rooms5.0
Service5.0
Location5.0
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Abdellah Radouani2 months ago on Google
5/5
It was a good story. I am staying at the hotel and had dinner at restaurant Orangerie and celebrate birthday for my grand kid Habib with my wife , his parents, his sister Dina and his friend Amjad. Mounia and Sihame did a great job and make …
It was a good story. I am staying at the hotel and had dinner at restaurant Orangerie and celebrate birthday for my grand kid Habib with my wife , his parents, his sister Dina and his friend Amjad. Mounia and Sihame did a great job and make all family members very happy. Thanks to them and Other restaurant staff( Hicham, Tariq, Salima, ighzi, Souhaila
Trip typeFamily
Rooms5.0
Service5.0
Location5.0
Response from the owner2 months ago

(Translated by Google) Mr Radouani,

Thank you for your comments following your stay at Sofitel Marrakech.

It is with great pleasure that we receive your compliments. Also, we will not fail to share your appreciation with our entire team.

Your satisfaction is the best reward for our staff who work day after day to offer you impeccable service.

Looking forward to welcoming you again, we ask you to believe, in the expression of our best feelings.

(Original)

Monsieur Radouani,

Nous vous remercions pour vos commentaires suite à votre passage au Sofitel Marrakech.

C’est avec grand plaisir que nous recevons vos compliments. Aussi, nous ne manquerons pas de partager vos appréciations avec toute notre équipe.

Votre satisfaction est la plus belle récompense pour notre personnel qui travaille jour après jour pour vous offrir un service irréprochable.

Dans l’attente de vous accueillir de nouveau, nous vous prions de croire, en l’expression de nos sentiments les meilleurs.

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J Ramireza month ago on Google
4/5
Our dining experience at L'Orangerie serving Morrocan & International cuisine was quite good. We enjoyed our delicious entrees: Lamb shoulder w/couscous & Stuffed Saddle of Lamb. We had a lovely view of the terrace which also seats for …
Our dining experience at L'Orangerie serving Morrocan & International cuisine was quite good. We enjoyed our delicious entrees: Lamb shoulder w/couscous & Stuffed Saddle of Lamb. We had a lovely view of the terrace which also seats for dining al fresco. Souhaila manages a wonderful team including Chef Kebir, Amine, charming hostesses, Mounia &Trabihi, and the friendly & helpful wait staff.
Trip typeFriends
Rooms4.0
Service4.0
Location4.0
Response from the owner4 weeks ago

(Translated by Google) Mr Raminez,

First of all a big thank you for the rating given.

We are delighted to read that your stay with us was a success.

What a pleasure to note that you appreciated the sense of service of our employees.

Looking forward to seeing you again soon,

Best regards,

(Original)

Monsieur Raminez,

Tout d'abord un grand merci pour la notation accordée.

Nous sommes ravis de lire que votre passage parmi nous fut une réussite.

Quel plaisir de constater que vous avez apprécié le sens du service de nos collaborateurs.

Au plaisir de vous revoir prochainement,

Bien cordialement,

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Indrajitha month ago on Google
1/5
The hotel fails its 5 star status on several accounts.
We arrived at the hotel around 11AM, securing a booking for the previous day. …
The hotel fails its 5 star status on several accounts.
We arrived at the hotel around 11AM, securing a booking for the previous day. Upon arrival, we found out that we didn’t have a room ready. Our room was finally ready around 2:30PM, by which point we were completely exhausted and tired of hanging out around the lobby and waiting for our too to be ready. The room that was provided to us was absolutely dirty (bathrooms were completely unclean and had several stains on and around the toilet bowl and the floors) and the room wasn’t what we paid for (we paid for a king room with a garden view only to get a double bed room with the view of the outer wall). It took an additional hour + to switch rooms.
Another oddity is the fact that the minibar check walked into our rooms at the most random and oddest times unannounced. Upon checking out, we were assessed $180 for minibar items that we never purchased. The issues took several minutes to resolve at the reception.
On the second day during my stay, I asked the concierge about getting train tickets to visit Fes and inquired if there’s an online method to purchase. The Concierge informed me that there’s no such me thing and that he’ll send a valet over to the train station to buy my tickets and all I had to do was give him 800 dirham (taxi back and forth for valet + train tickets). I later found out that I was exorbitantly overcharged - two train tickets to Fes cost no more that 300 dirham and there was a method to purchase tickets online. It doesn’t feel good to be hustled and duped by the concierge in this fashion at all!
Lastly, nearly $1100 worth of items were stolen from us during our stay. I’ve contacted the hotel several times and not received a single response back.
Beware when staying here. There’s much to be improved in the hotel’s overall guest experience
Response from the ownera week ago

Dear Indrajith,

We would like to thank you for your recent stay at Sofitel Marrakech as well as for taking the time to share your feedback with us.

As you know, we most appreciate being informed of our guests’ impressions after staying at our property.

Although your review shows we have failed in meeting your expectations, for which we would like to extend our sincere apologies, it will eventually help us provide better guest services to our valued clientele.

We are sorry to read about your poor experience with the concierge also the room type.

Rest assured that your review has not been taken lightly. We will make sure to share your review with our Heads of Department, and engage in appropriate measures to prevent future occurrences.

We do hope you will give us an opportunity to welcome you again and show you that this unfortunate experience does not reflect the quality of service we are accustomed to deliver to our valued guests and loyal members.

Best regards,

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Orhan Kurucu3 months ago on Google
4/5
This is our second time in Sofitel Marrakesh in one week. We stay totally 3 nights. We got 2 rooms the first time which looked decent. was my first overnight stay in Sofitel and unfortunately was not impressed. Rooms don't smell fresh, …
This is our second time in Sofitel Marrakesh in one week. We stay totally 3 nights. We got 2 rooms the first time which looked decent. was my first overnight stay in Sofitel and unfortunately was not impressed. Rooms don't smell fresh, floors didn't feel nice and it was far away from reception. Our second time we stayed for two nights. We were helped by Touria at first she was very friendly and referred us to Soukayna to help us further. The ladies gave us 2 rooms near the reception. I came with a negative feeling but all my negative feelings were gone. This was because of Touria, Soukayna and these neat rooms.
Soukayna also helped us with our lunch. We would like to eat inside which is normally not allowed but Soukayna arranged that we could eat our lunch inside in a cool room.
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madalina chiriac3 months ago on Google
5/5
Im Rating this hotel 5 stars , was so amazing, me and my boyfrend we stay for 5 weeks and we just felt like we are home ! Everyone so friendly and caring, special FATIMA BACHKAR,always taking care of as at breakfast make sure we have …
Im Rating this hotel 5 stars , was so amazing, me and my boyfrend we stay for 5 weeks and we just felt like we are home ! Everyone so friendly and caring, special FATIMA BACHKAR,always taking care of as at breakfast make sure we have everything we need , amazing person very professional and others like RACHIDA , IBRAHIM, ILHAM, HICHAM, MARYAMA, all team excellent, I recommend staying as those people wonderful and make u feel comfortable ! Exelent and clean the room always spotless!MADALINA and ACKY
Trip typeCouple
Rooms5.0
Service5.0
Location5.0
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Mohmed anas Boughalema month ago on Google
5/5
Very pleasant hotel, well-equipped rooms, impeccable dinner; Everything is perfect. Very welcoming hostess
soham trabchi, friendly and professional; a big thank you to Ms souha, soham ighzu and chef Kyber, sakena Jmiaa, el banaoui
Trip typeFamily
Rooms5.0
Service5.0
Location5.0
Adeeb Rashida month ago on Google
1/5
Terrible customer service. The staff are down right rude with 0 customer service skills. I ask a simple question and they become extremely rude. …
Terrible customer service. The staff are down right rude with 0 customer service skills. I ask a simple question and they become extremely rude.
Second of all, I consistently asked what room I'm staying in as they think I'm not actually staying at the hotel and just wandering around. I've noticed this as an Asian man no one else gets asked the same type of questions and investigative behaviour.
Very disappointed with the service and has soured my honeymoon. On top of this I'm a regular at Accor hotels and will not be staying at their chains again.
Trip typeCouple
Rooms1.0
Service1.0
Location2.0
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Francisca Soaresa month ago on Google
5/5
Absolutely delightful experience at Sofitel restaurant in Marrakesh. Mounia, kibir, hali,souhaila,siham Sakina hicham Amin choukri provided an excellent service and the food was insanely good. Would highly recommend this place for anyone visiting Marrakesh!
Trip typeSolo
Rooms5.0
Service5.0
Location5.0
Rose Alinaa week ago on Google
5/5
All the staff bend over backwards for the customer, especially the person who runs the restaurant Souhaila Ighezi without forgetting the warm welcome by mounia terabchi, very varied dinner. served by sakina hali, kibir mufakir, hamza …
All the staff bend over backwards for the customer, especially the person who runs the restaurant Souhaila Ighezi without forgetting the warm welcome by mounia terabchi, very varied dinner. served by sakina hali, kibir mufakir, hamza zawtan, redwan and hmed, However, you must come after 8:00 p.m. to hear the spiders group who sing very well 🌹
Trip typeVacation · Friends
Rooms5.0
Service5.0
Location5.0
Response from the ownera week ago

Dear Rose Alina,

Thank you for taking the time to share your experience.

We are delighted to receive such positive comments.

We have also shared your experience with our team and we are all very proud to have exceeded your expectations. We consider your comments to be our greatest reward.

Sincerely,

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said skouria month ago on Google
5/5
I would like to thank the whole team of Sofitel Marrakech and its service is especially restaurant l'orangerie the dinner was very delicious finally I thank Manager Souhaila and assistance of manager Siham, Sakina, kebir, Hicham, Said and chef Azeddine.
Trip typeFriends
Rooms5.0
Service5.0
Location4.0
Zeineb Sabri2 months ago on Google
5/5
Enjoyable stay , clean rooms , very warm and helpful staff and by that , I would like to thank Ilias from the breakfast service , Reda the chef for his daily happy mood , and also amine from the VIP pool for their service .
Trip typeVacation · Friends
Rooms5.0
Service5.0
Location5.0
Response from the owner2 months ago

(Translated by Google) Mrs Sabri,

Thank you for taking the time to write to us following your stay at Sofitel Marrakech.

What a pleasure to know that you were satisfied with our service.

We will not fail to share your appreciation with all of our mentioned ambassadors.

Looking forward to seeing you again with us.

Cordially,

(Original)

Madame Sabri,

Nous vous remercions d'avoir pris le temps de nous écrire suite à votre passage au Sofitel Marrakech.

Quel plaisir de savoir que vous étiez satisfait de notre service.

Nous ne manquerons pas de partager vos appréciations avec l'ensemble de nos ambassadeurs mentionnés.

Au plaisir de vous revoir de nouveau parmi nous.

Cordialement,

Kevin Francisa month ago on Google
5/5
We had dinner at the Lawrence restaurant, it was an excellent evening and service by sakina tarik kibir, warm welcome by mounia terabchi and souhaila ighezi. So the helpful anas amin soufian and said.
Trip typeVacation
Rooms5.0
Service5.0
Location5.0
Response from the owner4 weeks ago

(Translated by Google) Mr Kevin,

Thank you for taking the time to write to us to share your feelings following your stay at Sofitel Marrakech.

Your satisfaction remains our priority and we work every day to perform even better.

We will be sure to share this comment with those mentioned.

Looking forward to welcoming you again among us.

Cordially,

(Original)

Monsieur Kevin,

Nous vous remercions d'avoir pris le temps de nous écrire pour partager votre ressentis suite à votre passage au Sofitel Marrakech.

Votre satisfaction demeure notre priorité et nous travaillons chaque jour pour performer encore plus.

Nous ne manquerons pas de partager ce commentaire avec les personnes mentionnées.

Au plaisir de vous accueillir de nouveau parmi nous.

Cordialement,

Mohammed Al-Janahi3 weeks ago on Google
5/5
It was a beautiful dine in Sofitel marrakech with the beautiful team
Decided to will come back again
Thankd for pretty souha sousou , hamza amine, and also don't forget the hostess trabchi mouna
Response from the owner3 weeks ago

(Translated by Google) M. Al-Janahi

First of all a big thank you for the rating given.

We are delighted to read that your stay with us was a success.

What a pleasure to note that you appreciated the sense of service of our employees.

Looking forward to seeing you again soon,

Best regards,

(Original)

M . Al-Janahi

Tout d'abord un grand merci pour la notation accordée.

Nous sommes ravis de lire que votre séjour parmi nous fut une réussite.

Quel plaisir de constater que vous avez apprécié le sens du service de nos collaborateurs.

Au plaisir de vous revoir prochainement,

Bien cordialement,

Mhanqwa Khumaloa month ago on Google
5/5
I just want to say that Sofitel marrakech is the best place in which I found my relax and I like it a lot I thank especially stud manager souhaela sakina , choukri also the hostesses siham trabchi mounia, I recommanded 100%
Trip typeFriends
Rooms5.0
Service5.0
Location5.0
Response from the owner4 weeks ago

(Translated by Google) Mr Khumalo,

Thank you for taking the time to write to us to share your feelings following your stay at Sofitel Marrakech.

Your satisfaction remains our priority and we work every day to perform even better.

We will be sure to share this comment with those mentioned.

Looking forward to welcoming you again among us.

Cordially,

(Original)

Monsieur Khumalo,

Nous vous remercions d'avoir pris le temps de nous écrire pour partager votre ressentis suite à votre passage au Sofitel Marrakech.

Votre satisfaction demeure notre priorité et nous travaillons chaque jour pour performer encore plus.

Nous ne manquerons pas de partager ce commentaire avec les personnes mentionnées.

Au plaisir de vous accueillir de nouveau parmi nous.

Cordialement,

DXC - Design By Crimea month ago on Google
5/5
It was a great dinner served by Kabir and Mounia. Recommended and great service was a pleasure thank you. siiham souhaila ighezi sakina hicham amin hali chokri
Trip typeVacation
Rooms5.0
Service5.0
Location5.0
Naval Jassemi5 months ago on Google
5/5
I visited the hotel in early April with my husband and my daughters. It has taken me a while to write a review but it does not take the shine away from the wonderful experience we had. I have stayed in many 5 star hotels but by far this …
I visited the hotel in early April with my husband and my daughters. It has taken me a while to write a review but it does not take the shine away from the wonderful experience we had. I have stayed in many 5 star hotels but by far this one has been my favourite. Thank you to all the staff specially in breakfast, pool and the lobby area for always making my daughters smile. Unknowingly we visited Marrakech during holy month of Ramadan. Despite the heat, not even once we were given anything but a smile. That is something that will stay with me forever. We were given a junior suit with a massive balcony. I cannot tell you enough how amazing this room was. To the point, that my husband and I are considering to visit this hotel once a year.
Once more, thank you to all the staff in Sofitel.
Nawal
Trip typeVacation
Rooms5.0
Service5.0
Location5.0
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Louise Coleman6 months ago on Google
2/5
Unfortunately our stay here has not started well. Communication is poor and disorganised. …
Unfortunately our stay here has not started well. Communication is poor and disorganised.
We arrived around 16:30 and our room was not ready even though check-in time starts at 15:00. We were told to sit and wait without much communication. Our room was finally ready after 30+ minutes. Despite being 2 hours past the stated check-in time, we were not offered anything (a drink, discount, etc).
We had to ask several times about the room and kept being passed between different people at check-in.
There was no genuine apology or offer to make things right. For a 5 star resort, you would expect at least a gesture of good will. After getting no offer, we asked for a late check out given the 2 hour delay which they did agree to.
Response from the owner5 months ago

Dear Mrs Coleman,

Thank you for taking the time to tell us about your experience at the Sofitel Marrakech.

I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies.

At {brand}, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us.

Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence.

We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future.

Sincerely,

Bien cordialement,

Ahmed BENKIRANE

Directeur Général.

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Kerry C5 months ago on Google
1/5
Unbelievable… I left my several clothes almost a month ago in hotel room. Called back a day after I left for arranging the post back to my country. They said they found them and will send back. Give me an email . . But never heard back from them… disappointing!
Response from the owner5 months ago

Dear Guest,

Thank you for taking the time to tell us about your experience at the Sofitel Marrakech. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies.

We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future.

Sincerely,

Bien cordialement,

Ahmed BENKIRANE

Wayne Bates3 weeks ago on Google
5/5
The guys Ayati, Naufel, Ayoub, Noureddine, Faysal, Benrahal, Souleimane and Ilyass were very efficient with the food and drinks and made the stay 5 star
Trip typeVacation · Friends
Rooms5.0
Service5.0
Location5.0
Response from the owner4 weeks ago

(Translated by Google) Mr Bates,

First of all a big thank you for the rating given.

We are delighted to read that your stay with us was a success.

What a pleasure to note that you appreciated the sense of service of our employees.

Looking forward to seeing you again soon,

Best regards,

(Original)

Monsieur Bates,

Tout d'abord un grand merci pour la notation accordée.

Nous sommes ravis de lire que votre séjour parmi nous fut une réussite.

Quel plaisir de constater que vous avez apprécié le sens du service de nos collaborateurs.

Au plaisir de vous revoir prochainement,

Bien cordialement,

Houda Mounssif4 months ago on Google
5/5
We had an amazing evening at the orangerie restaurant. Really surprised by the kindness, smile and professionalism from the whole team , the food was delicious, excellent live band and atmosphere. I would love to thank the manager souhaila …
We had an amazing evening at the orangerie restaurant. Really surprised by the kindness, smile and professionalism from the whole team , the food was delicious, excellent live band and atmosphere. I would love to thank the manager souhaila and team for taking care of me and family… seham sakena kabir tarek redone hecham ismail ahmed soufiane said .. chef zaizi momo zanty absi azzedine .
Big up guys
Trip typeFriends
Rooms5.0
Service5.0
Location5.0
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Asanda Mvelase4 months ago on Google
5/5
Ashraf and chef yassin amine and also yassin and also miss soukaina RP and mr Said! Great bunch of people, fantastic, attentive staff! Superb service! Tailor each experience to the customer without doubt! So lounge is the place to be! …
Ashraf and chef yassin amine and also yassin and also miss soukaina RP and mr Said! Great bunch of people, fantastic, attentive staff! Superb service! Tailor each experience to the customer without doubt! So lounge is the place to be! Food is out of this world and shisha super smooth! I can’t say anymore other than, we truly enjoyed our experience! We will be back! oussama, thanks for the shisha mate!
Trip typeFriends
Rooms5.0
Service5.0
Location5.0
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gzua ali4 months ago on Google
5/5
Im really glad to be in morroco one of the best contry i have visit its my second time in Marrakech and my first time in Sofitel.the room was clean ,the best view is the mountain view in my opinion.every one in the hotels was smiling good …
Im really glad to be in morroco one of the best contry i have visit its my second time in Marrakech and my first time in Sofitel.the room was clean ,the best view is the mountain view in my opinion.every one in the hotels was smiling good vibes everywhere.you can feel the morrocan hospitality.i love my breakfast to be served in a calm place. AFRA and BTISSAM did it for me they make sure to be the best experience for me. I will be back very soon.
Trip typeVacation
Rooms5.0
Service5.0
Location5.0
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indila analya3 months ago on Google
5/5
Very good hotel, for a professional or family stay.
Special mention for the reception and catering staff:
souhaila , siham, sakina, kibir, tarik,hicham,mounia,terabchi,soufian,hali,choukri,ahmad
Trip typeVacation
Rooms5.0
Service5.0
Location5.0
Chaymaa Omri4 months ago on Google
5/5
First time in this amazing hôtel , i loved my stay and the whole team as so professional and kind especially at restaurant the orangerie. Big thank to the best Manager Souhayla andher team ighzi agoram ziyou redone kacemi. Chef zaizi Momo absi zanty azzedine . See you soon .
Trip typeBusiness
Rooms5.0
Service5.0
Location5.0
Alan Russell5 months ago on Google
5/5
The fragrance of fleur d’oranger envelops on arrival through the palatial and sumptuous hotel foyer, where professional and courteous concierge staff wait to greet you and offer refreshments as you check in. This veritable oasis in the the …
The fragrance of fleur d’oranger envelops on arrival through the palatial and sumptuous hotel foyer, where professional and courteous concierge staff wait to greet you and offer refreshments as you check in. This veritable oasis in the the heart of terracotta and sunbathed bed of Marrakech, offers a suitable avenue, from which to explore new and old Marrakech. The staff in attendance poolside are friendly, attentive and capable to promptly serve a myriad of cooling beverages. The rooms were luxurious and beds heavenly to collapse onto with vistas of the beautiful jardin and piscine.
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Youssef Amzil5 months ago on Google
5/5
Always a magical experience at this hotel , I especially recommend the restaurant L'orrangerie a fun place even if for the service is very professional .
A big thank for the whole team , manager restaurant Souhaila and for the service, barman Tarik , Kebir , Sakina , Siham , Ayoub , Hicham and Redouane
Trip typeFriends
Rooms5.0
Service5.0
Location5.0
farah chlyah2 months ago on Google
5/5
Very nice place with a very professional team want to thank Mrs Mounia for her professionalism and the effort she s doing to make the guests feel like they are in their home without forgetting the team (hicham ,Salina,TARIK hali choukri amin kibir) and the manager mrs SOUHAILA and her assistant ighezi.
Trip typeVacation
Rooms5.0
Service5.0
Location5.0
ia ks4 months ago on Google
5/5
There's a lot of things to say,really this is the best place i seen ever,but the best place is the restaurant l'orangerie all the food is amazing 👏 and i just want to thank the costumer reception Amina,manager Souhaila,manager's assistant Siham and Kebir,Hicham,Sakina,Tarik and Said
Trip typeFriends
Rooms5.0
Service5.0
Location5.0
Response from the owner5 months ago

(Translated by Google) Mr Ks,

Thank you for your comments following your stay at Sofitel Marrakech.

It is with great pleasure that we receive your compliments. Also, we will not fail to share your appreciation with our entire team. Your satisfaction is the best reward for our staff who work day after day to offer you impeccable service.

Looking forward to welcoming you again, we ask you to believe, Sir, in the expression of our best feelings.

Best regards,

Ahmed BENKIRANE

(Original)

Monsieur la Ks,

Nous vous remercions pour vos commentaires suite à votre séjour au Sofitel Marrakech.

C’est avec grand plaisir que nous recevons vos compliments. Aussi, nous ne manquerons pas de partager vos appréciations avec toute notre équipe. Votre satisfaction est la plus belle récompense pour notre personnel qui travaille jour après jour pour vous offrir un service irréprochable.

Dans l’attente de vous accueillir de nouveau, nous vous prions de croire, Monsieur, en l’expression de nos sentiments les meilleurs.

Bien cordialement,

Ahmed BENKIRANE

nadia hadni3 months ago on Google
5/5
This is an excellent hôtel
With wonderfull dine briwat so delice
Thanks for all the staff , beautifull hosteses tranche and el koudri …
This is an excellent hôtel
With wonderfull dine briwat so delice
Thanks for all the staff , beautifull hosteses tranche and el koudri
Prety manager souhaila
Dont waste your Time looking for an alternative
Trip typeFamily
Rooms5.0
Service5.0
Location5.0
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SR2 months ago on Google
5/5
Great experience in Lawrence bar, Monia, Tariq and Seham , hicham , souhaila , amin, hali, choukri, ighezi were lovely and made sure we were having a great time! T
Trip typeVacation · Couple
Rooms5.0
Service5.0
Location5.0
Amira Rouissi2 months ago on Google
5/5
Had an amazing facial by the best Zina, she’s very kind and good at what she’s doing! Ask for Zina when you’re coming here she’s the best
Trip typeVacation
Response from the owner2 months ago

(Translated by Google) Dear Amina,

Thank you for taking the time to share your SPA experience with our community and we hope to welcome you back with us.

Best regards,

(Original)

Chère Amina,

Merci d'avoir pris le temps de partager voter expérience SPA avec notre communauté et espérons vous accueillir de nouveau parmi nous.

Bien cordialement,

Shahzad Akhtar3 weeks ago on Google
5/5
Wonderful service from the best hostess Siham trabchi and Souhaila the manager , also Tariq chef barman
Trip typeFriends
Rooms5.0
Service5.0
Location5.0
Response from the owner2 weeks ago

(Translated by Google) Dear Customer,

Thank you for taking the time to write to us following your visit to the restaurant l'orangerie.

Your satisfaction remains our priority and we work every day to offer you the best possible service.

Looking forward to welcoming you again among us.

Cordially,

(Original)

Cher Client,

Nous vous remercions d'avoir pris le temps de nous écrire suite à votre passage au restaurant l'orangerie.

Votre satisfaction demeure notre priorité et nous travaillons chaque jour pour vous offrir le meilleur service possible.

Au plaisir de vous accueillir de nouveau parmi nous.

Cordialement,

A Ma month ago on Google
5/5
Best experience in Marrakech,
Mounia siham and the team made us feel at home - thank you for the excellent service
Trip typeFamily
Rooms5.0
Service5.0
Location5.0
Christopher Rossa week ago on Google
2/5
Charged $300DH for airport shuttle. No communication that this wasn't either free or included in hotel booking.
Trip typeVacation · Couple
Rooms5.0
Service1.0
Location4.0
Response from the owner3 days ago

Dear Christopher Ross,

Thank you for taking the time to share your experience following your stay at our establishment.

We are sorry to hear of your disappointment, as we believe that we provide good service and strive to provide unforgettable experiences to our customers, we regret that we did not achieve our objective in your case.

Regarding your Airport- Hotel transfer, we are sorry that this was not communicated to you beforehand, did you book it with our reservation team?

We hope to have the opportunity to welcome you again, this time for a real Sofitel Marrakech experience.

Cordially,

L
Liet2 weeks ago on all.accor.com
3/5
Clean environment. Poor room service. Phones were left unanswered. In room service is not functional. Lady at the concierge very unfriendly and unprofessional.
Visited in October
Mohamed Fadil basria month ago on Google
5/5
The service is very good,I would like to thank specially Slimane Younes of the swimming pool.
Trip typeCouple
Rooms5.0
Service5.0
Response from the owner4 weeks ago

(Translated by Google) Mr Fadil basri,

Thank you for taking the time to write to us to share your feelings following your stay at Sofitel Marrakech.

Your satisfaction remains our priority and we work every day to perform even better.

Looking forward to welcoming you again among us.

Cordially,

(Original)

Monsieur Fadil basri,

Nous vous remercions d'avoir pris le temps de nous écrire pour partager votre ressentis suite à votre passage au Sofitel Marrakech.

Votre satisfaction demeure notre priorité et nous travaillons chaque jour pour performer encore plus.

Au plaisir de vous accueillir de nouveau parmi nous.

Cordialement,

Froungi Nadina month ago on Google
5/5
The service is very good,I would like to thank specially Slimane Younes of the swimming pool.
Trip typeCouple
Rooms5.0
Service5.0
Response from the owner4 weeks ago

(Translated by Google) Mrs Nadin,

Thank you for taking the time to write to us to share your feelings following your stay at Sofitel Marrakech.

Your satisfaction remains our priority and we work every day to perform even better.

We will be sure to share this comment with those mentioned.

Looking forward to welcoming you again among us.

Cordially,

(Original)

Madame Nadin,

Nous vous remercions d'avoir pris le temps de nous écrire pour partager votre ressentis suite à votre passage au Sofitel Marrakech.

Votre satisfaction demeure notre priorité et nous travaillons chaque jour pour performer encore plus.

Nous ne manquerons pas de partager ce commentaire avec les personnes mentionnées.

Au plaisir de vous accueillir de nouveau parmi nous.

Cordialement,

Ham Burger9 months ago on Google
5/5
This place was amazing. We stayed here for a trip for approximately 3 weeks. This place is super clean and smells clean. The staff were friendly and greeted me in a very professional manner. The lobby was comfortable and spacious. They …
This place was amazing. We stayed here for a trip for approximately 3 weeks. This place is super clean and smells clean. The staff were friendly and greeted me in a very professional manner. The lobby was comfortable and spacious. They brought tea and a warm rag to relax me after my long travels. The food was amazing (minus the flys) I would recommend family and friends stay here if they are visiting Marrakech.
Response from the owner8 months ago

Dear Mr Ham Burger,

We very much appreciate your comments regarding your stay at the Sofitel Marrakech.

It is always a pleasure to receive positive feedback. I will share your comments with our team.

I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.

Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.

Sincerely,

Bien cordialement,

Ahmed BENKIRANE

Directeur Général.

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Zrief Khalid2 months ago on Google
5/5
I had a pleasant time I share a super wonderful experience with the host girl Mounia and Siham who were very nice the professional service of souhaila ighezzi sakyna hechham and kybir
Trip typeFriends
Rooms5.0
Service5.0
Location5.0
Response from the owner7 months ago

(Translated by Google) Mr Zrief,

We thank you for your comments following your stay with us.

It is with great pleasure that we receive your compliments. Also, we will not fail to share your appreciation with our entire team.

Your satisfaction is the best reward for our staff who work day after day to offer you impeccable service.

Looking forward to welcoming you again, we ask you to believe, in the expression of our deepest feelings.

best.

Best regards,

Ahmed BENKIRANE

General director.

(Original)

Monsieur Zrief,

Nous vous remercions pour vos commentaires suite à votre passage parmi nous.

C’est avec grand plaisir que nous recevons vos compliments. Aussi, nous ne manquerons pas de partager vos appréciations avec toute notre équipe.

Votre satisfaction est la plus belle récompense pour notre personnel qui travaille jour après jour pour vous offrir un service irréprochable.

Dans l’attente de vous accueillir de nouveau, nous vous prions de croire, en l’expression de nos sentiments les

meilleurs.

Bien cordialement,

Ahmed BENKIRANE

Directeur Général.

Lamyaa Aknouze4 months ago on Google
5/5
Wonderful Restaurant
Thanks to the team of l'orngerier siham,kibir,sakina,hicham,tarik and souhayla without forget the team kitchen lamiaa,iqbqle
Trip typeVacation
Rooms5.0
Service5.0
Location5.0
Amar Arjunaa month ago on Google
5/5
Good food and service from Munia! And Tariq the chef, Sohail ighezi the manager
Trip typeVacation
Rooms5.0
Service5.0
Location5.0
Sonny Hundrex Simbambela7 months ago on Google
5/5
We go to the restaurant of this hotel for dinner from time to time my wife and I. We have always been very well received, the waiters are nice, especially Kebir, Siham, Benali, Sakina... The manager Sauhaila is a pearl because she is always there to know if everything is going well. I love this place.
Trip typeCouple
Response from the owner7 months ago

Dear Sonny Hundrex Simbambela ,

We very much appreciate your comments regarding your stay at the Sofitel Marrakech.

It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.

Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.

Sincerely,

Bien cordialement,

Ahmed BENKIRANE

Directeur Général.

Ayoub El karibi7 months ago on Google
5/5
Thoroughly enjoyed my dinner in the orangerie restaurant, the manager Souhaila was so kind and helpful, service was just perfect big thanks eghzi beneli agaram banmansor kacemi hadabi . Food was amazing thanks to the chief’s Ahmed momo …
Thoroughly enjoyed my dinner in the orangerie restaurant, the manager Souhaila was so kind and helpful, service was just perfect big thanks eghzi beneli agaram banmansor kacemi hadabi . Food was amazing thanks to the chief’s Ahmed momo zaizi absi hassan & azzedine . I really appreciate all your attention thanks you And see you soon .
Trip typeFriends
Rooms5.0
Service5.0
Location5.0
Response from the owner7 months ago

Dear Mr El karibi,

We very much appreciate your comments regarding your dinner in the Orangerie restaurant.

It is always a pleasure to receive positive feedback. I will share your comments with our team.

I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.

Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.

Sincerely,

Bien cordialement,

Ahmed BENKIRANE

Directeur Général.

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Emma Moquet8 months ago on Google
5/5
Hicham is the best concierge I had ever! He organized absolutely everything for us with his incredible kindness.
The service at the hotel is just perfect , will definitely come back here!!!!
Response from the owner8 months ago

Dear Mrs Moquet,

We very much appreciate your comments regarding your stay at the Sofitel Marrakech.

It is always a pleasure to receive positive feedback. I will share your comments with our team.

I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.

Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.

Sincerely,

Bien cordialement,

Ahmed BENKIRANE

Directeur Général.

Dave Hill6 months ago on Google
1/5
I was told there are no rooms that don't face the pool area, where there a bar and party music at night that shakes the walls. Not classy. Not a place for business travelers, or families, or people who like sleep, or anyone with decent taste in music.
Trip typeVacation
Rooms4.0
Service2.0
Location3.0
Response from the owner5 months ago

Dear Dave Hill,

Thank you for taking the time to tell us about your experience at the Sofitel Marrakech.

I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies.

At Sofitel we strive to provide a superior service experience for every customer; therefore your feedback is very important to us.

Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence.

We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future.

Sincerely,

Bien cordialement,

Ahmed BENKIRANE

Directeur Général.

M
Moza2 weeks ago on all.accor.com
4/5
- Nice rooms and lobby
- Hotel restaurant is nice
- good service from staff
Visited in October
Eglė Braslauskaitėa year ago on Google
1/5
Absolutely not a 5-star hotel. Breakfast food is really bad. Salad is at least few days old (brown lettuce, wrinkled cherry tomatoes). Nuts are mouldy. Food gave us upset stomach 2 days in a row. The only fresh thing they serve is eggs …
Absolutely not a 5-star hotel. Breakfast food is really bad. Salad is at least few days old (brown lettuce, wrinkled cherry tomatoes). Nuts are mouldy. Food gave us upset stomach 2 days in a row. The only fresh thing they serve is eggs which are not cooked well. Everything else looks like reheated from the day before. Some food is clearly off and tastes weird/sour.
When complained about breakfast to 3 different people none of them took it seriously.
Service is nowhere to 5 star. Receptionist was very rude. We booked the rooms online and paid in advance, but receptionist called us and asked us to pay again to them directly because they didn't receive the payment from the agency. When we refused she asked us to call the agency to pressure them to release the payment. She was very rude and raised her voice.
Everything else is overpriced. 6 euros for a bottle of water by the pool. 18 euros for one meal to the room. Hotel doesn't allow to bring food to the room from somewhere else.
This hotel is not worth one third of the price we paid.
Response from the ownera year ago

Dear guest,

Thank you for taking the time to tell us about your experience at the Sofitel Marrakech.

Although your review shows we have failed in meeting your expectations, for which we would like to extend our sincere apologies, it will eventually help us provide better guest services.

We do hope you will give us an opportunity to welcome you again and show you that this unfortunate experience does not reflect the quality of service we are accustomed to deliver to our valued guests.

Best regards,

Sincerely,

Bien cordialement,

Ahmed BENKIRANE

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Catherine Warner2 weeks ago on Google
5/5
Happy , smiling staff.Siham trabbchi and hamza el koudri
Trip typeVacation
Rooms4.0
Service5.0
Location4.0
Response from the ownera week ago

Dear Catherine Warner,

Thank you for taking the time to share your experience with us.

We appreciate your feedback regarding our team.

Kind regards,

Fati Titimaa year ago on Google
4/5
The hotel is relay amazing! The staff incredible! Unfortunately we didn’t stay there but we went for food drinks oasis ! Everyone there is always smiley,very kind and very very welcome ! Especial The Manager younes professional and …
The hotel is relay amazing! The staff incredible! Unfortunately we didn’t stay there but we went for food drinks oasis ! Everyone there is always smiley,very kind and very very welcome ! Especial The Manager younes professional and helpful. We felt like home and this is the best hospitality that I ever received!!I really appreciate your hospitality : hanane so loungeheverything! You did a great job.
Next trip ill book in your hotel.
Trip typeFriends
Service5.0
Location5.0
Response from the ownera year ago

Dear Fati Titima,

We appreciate your comments regarding your visit in our pool restaurant l'Oasis.

It is always a pleasure to receive positive feedback.

We will share your comments with our team.

We are sure that this feedback will serve as an encouragement to all of our staff as they strive to continuously improve the quality of our services.

Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.

Sincerely,

Ahmed BENKIRANE

General Manager.

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Online Shoppinga month ago on Google
5/5
Great staff, especially the ones in the pool: Youness soulaimane
Trip typeFriends
Rooms5.0
Service5.0
Response from the ownera month ago

(Translated by Google) Dear Customer,

Thank you for taking the time to write to us following your stay at Sofitel Marrakech.

We will not fail to share your appreciation with all of our teams mentioned.

We hope to see you again among us.

Cordially,

(Original)

Cher Client,

Nous vous remercions d'avoir pris le temps de nous écrire suite à votre passage au Sofitel Marrakech.

Nous ne manquerons pas de partager vos appréciations avec l'ensemble de nos équipes mentionnés.

Nous espérons vous revoir de nouveau parmi nous.

Cordialement,

Stephen Smitha year ago on Google
5/5
Excellent and friendly service! I greatly enjoyed my stay at Sofitel Marrakesh. I had a room a view facing the Jardin which was very nice . And not noisy at all . I too enjoyed the diner with my friends at the so lounge, great food by chefs …
Excellent and friendly service! I greatly enjoyed my stay at Sofitel Marrakesh. I had a room a view facing the Jardin which was very nice . And not noisy at all . I too enjoyed the diner with my friends at the so lounge, great food by chefs ahmed mono zaizi absi zouliga. Outstanding service by siham rouch benali benmansour sakina khalid rouidi atika boujmel. Big thank to the lovely Manager Souhaila for the amazing attention. See you soon guys
Trip typeBusiness
Rooms5.0
Service5.0
Location5.0
Response from the ownera year ago

Dear Stephen Smith,

We would like to thank you for taking the time to share your experience with us and for all these kind remarks about your stay.

We hope to have the pleasure to welcome you back in a near future.

Regards,

Ahmed BENKIRANE

General Manager.

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Soufiane Maadada month ago on Google
5/5
I had a lovely time at The Orangerie Sofitel this evening and the staff really looked after me so well whilst watching the Champions League. I want to thank Mounia, Siham, Tariq, Kebir, Sakina, Souhaila, Siham and Hisham.
Trip typeVacation
Rooms5.0
Service5.0
Location5.0
Response from the owner3 years ago

Dear Soufiane ,

Thank you very much for taking a moment of your valuable time to share your experience following your recent stay with us.

It was a pleasure to read how positive your stay was and how our teams made all the efforts to ensure your stay to be the most comfortable one.

My staff and I look forward to welcoming you back to the hotel in the future.

Best Regards,

Ahmed Benkirane

General Manager

Coachellaman Midoa year ago on Google
5/5
We really love sofitel Marrakech. Great staff very friendly and amazing design. We had dinner at the so lounge . Great cocktails by said & Samira to start an evening . Afterwards we got seated in amazing table , accompanied by the charming …
We really love sofitel Marrakech. Great staff very friendly and amazing design. We had dinner at the so lounge . Great cocktails by said & Samira to start an evening . Afterwards we got seated in amazing table , accompanied by the charming & professional Manager Souhaila . We enjoyed alot our appetizer served by Benali & Atika . Afterwards we had a selection of different entrees proposing by siham & kebir . The staff was very friendly and made us feel very welcome .special mention to Mehdi amine Sakina & khalid .overall an amazing experience and we hope that we can go back very soon!
Trip typeFamily
Rooms5.0
Service5.0
Location5.0
Response from the ownera year ago

Dear Coachellaman Mido,

Thank you very much for taking the time to write your generous review following your recent experience at So Lounge Marrakech.

We are delighted to read that your experience lived up to your expectations and that you were able to fully enjoy your time with us.

It is with great pleasure that we shared your impressions with all our teams who work every day to ensure that each of our guests has a unique experience.

Sincerely,

Ahmed BENKIRANE

General manager.

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david nathan11 months ago on Google
5/5
Real beautiful place! Rooms are spotless and beautiful. They are almost done remodeling new beautiful rooms.
Amazing crew! Great concierge service.
Pampering like it should be.
Response from the owner11 months ago

(Translated by Google) Dear David Nathan,

The entire Sofitel Marrakech team thanks you for taking the time to leave us a review on the Google platform following your stay with us.

Many thanks for the rating given.

Hope to see you again soon.

Best regards,

Ahmed BENKIRANE

General manager.

(Original)

Cher david nathan,

Toute l'équipe du Sofitel Marrakech vous remercie d'avoir pris le temps de nous laisser un avis sur la plateforme Google suite à votre séjour parmi nous.

Un grand merci pour la notation accordée.

Au plaisir de vous revoir prochainement.

Bien cordialement,

Ahmed BENKIRANE

Directeur Général.

Im Sa4 months ago on Google
5/5
Good service good stay. Thank u to the concierge ADIL
Trip typeVacation
Rooms3.0
Service5.0
Location5.0
Sheri Cheemaa year ago on Google
5/5
Nice, pleasant place in a great location. Staff were amazing and very helpful especially the concierge team led by Adil. Breakfast staff were also fab and Farah did a great job whenever we needed anything. Highly recommend this place.
Trip typeVacation · Family
Rooms5.0
Service5.0
Location5.0
Response from the ownera year ago

Dear Sheri Cheema,

Thank you for taking the time to share your opinions with the Google community following your stay at Sofitel Marrakech.

It is always a pleasure to receive positive feedback.

Thank you for the compliments about our staff!

We hope your next visit will be as pleasant as the previous one.

Sincerely,

Ahmed BENKIRANE

General Manager.

Hajar EL YASSINIa year ago on Google
5/5
We had a perfect stay in sofitel marrakech, friendly stuff , excellent breakfast, very clean room , and amazing service. Especially in so lounge , wonderful terasse with garden . I would like to thank the amazing, shining and very …
We had a perfect stay in sofitel marrakech, friendly stuff , excellent breakfast, very clean room , and amazing service. Especially in so lounge , wonderful terasse with garden . I would like to thank the amazing, shining and very professional Manager Souhaila for making our stay special by her delicate attention. Thanks also to all the team for the professional service and sympathy : siham, atika, said, ben ali, samira, sakina, kebir, khalid, tarik, amine .
I'll come back soon for you guys
Trip typeBusiness
Rooms5.0
Service5.0
Location5.0
Response from the ownera year ago

Dear Hajar,

Thank you for taking the time to share your experience.

We are delighted to receive such positive comments.

We have also shared your experience with our team and we are all very proud to have exceeded your expectations.

We consider your comments to be our greatest reward.

Sincerely,

Ahmed BENKIRANE

Directeur Général.

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Sarah Namer4 years ago on Google
5/5
We stayed at Sophitel Marrakesh Lounge & Spa for our honey moon. we were upgraded to a beautiful suite by Ikram , manager room division director, who made our stay comfortable. It was made extra special by hotel guest relations manager …
We stayed at Sophitel Marrakesh Lounge & Spa for our honey moon. we were upgraded to a beautiful suite by Ikram , manager room division director, who made our stay comfortable. It was made extra special by hotel guest relations manager Issam Soufiane, prepared our suite with rose petals in the shape of a heart to set the mood for a memorable stay. Greeted us daily & assured that our every need was attended to. Thank you for your excellent hospitality. Imane in front office made us feel welcomed & comfortable.Every morning breakfast at the main restaurant had a beautiful spread of fresh food that was presented ,& we were well treated by friendly staff Mustapha & Sana , who were always pleasant & curtious. Touil manager of pool lounge took care of us at lunch by pool side restaurant, & Soumia & Abbderrahim at pool service got us everything we needed. Over all our stay was impeccable from service to comfort. Centrally located near all amenities. Greeted when you first register with Moroccan tea, beautiful decor, rooms are very clean & service is excellent. I would go back again & rate this hotel a 10/10. Looking forward to staying at Sophitel Marrakesh Lounge & Spa at our next vacation .
Sarah Namer
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Zahra Zouhaira year ago on Google
5/5
Hôtel kept in perfect conditions and cleanliness. Restaurant and bar so lounge were always live and busy , nevertheless the service that was delivered was by simo agoram saed seham bn mansor arouidi karbash ateka . Big thank to the manager Sohaila. I'll come back soon.
Trip typeFriends
Rooms5.0
Service5.0
Location5.0
Response from the ownera year ago

Dear Zahra Zouhair,

We appreciate your comments regarding your stay at the Sofitel Marrakech.

It is always a pleasure to receive positive feedback.

We are delighted that you have enjoyed our restaurant So Lounge.

Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.

Sincerely,

Ahmed BENKIRANE

General Manager.

wayler Kate3 years ago on Google
5/5
I highly recommend you
This Hotel succeeds in having an excellent qualitative level in the rooms, kitchen and reception. I don't think I m going anywhere when I come to marakech. The …
I highly recommend you
This Hotel succeeds in having an excellent qualitative level in the rooms, kitchen and reception. I don't think I m going anywhere when I come to marakech. The situation of the Hotel is perfect. The director of the Hotel Ho Tel Benkiran Ahmed is attentive to the comfort and daily well - being of his clients. All staff are pleasant and effective, room service Zidane, Yassin, anchovy is listened to with the smile, the service accessed and the goodness of Taha and chaymaa, Bravo at House House, Ilham, Nafisa, Malika, and a big thank you to Mr Swidi responsible for sport, Youssef at the spa.
Nice Organization
It's so rare! We feel safe and comfortable
Trip typeBusiness
Rooms5.0
Service5.0
Location5.0
Response from the owner3 years ago

Dear wayler Kate,

We very much appreciate your comments regarding your stay at the Sofitel Marrakech Lounge and Spa.

It is always a pleasure to receive positive feedback, and an honor to know that you'll keep nice memories of our stay with us.

I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.

Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.

Sincerely,

Bien cordialement,

Ahmed BENKIRANE

Directeur Général.

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iman bougrine sbaia year ago on Google
5/5
Probably the most amazing staff i have ever experienced very kind,attentive and spécial.the hotel is Also extremely beautiful thank you so much souhaila for your hospitality,big thanks also to hostess zahra thank you for your help and …
Probably the most amazing staff i have ever experienced very kind,attentive and spécial.the hotel is Also extremely beautiful thank you so much souhaila for your hospitality,big thanks also to hostess zahra thank you for your help and answers to all questions .
Whitout forgetting kebir attaja eghzi ben ali rouidi rouch karbach wasif tarik et Mehdi
Also chef zaizi momo edafa hassan Azedine youness driss halim zouliga elbis
Thank you so much .
Trip typeCouple
Rooms5.0
Service5.0
Location5.0
Response from the owner11 months ago

Dear iman bougrine sbai,

Thank you so much for this feedback on your last stay at the Sofitel Marrakech.

We are delighted to read that you enjoyed the service of our staff in our restaurant the So Lounge.

We hope your next visit will be as pleasant as the previous one.

Sincerely,

Ahmed BENKIRANE

General Manager.

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Reda Fetouia year ago on Google
5/5
I stayed in sofitel marrakech during my holiday. The hotel was perfect and more than the expectations . Rooms are very clean and the quality of food was amazing. And the staff was so cool and the service was amazing. Big thank to the …
I stayed in sofitel marrakech during my holiday. The hotel was perfect and more than the expectations . Rooms are very clean and the quality of food was amazing. And the staff was so cool and the service was amazing. Big thank to the manager Souhaila for being really helpful, professional and extremely kind,
And her team was amazing : Atika , simo , khalid , samira , mehdi .
Tanks also to tarik the bartender , sara housekeeping, chefs : Ahmed , momo , zaizi and yassîne .
See you soon guys, it was a pleasure.
Trip typeFriends
Rooms5.0
Service5.0
Location5.0
Response from the ownera year ago

Dear Mr Fetoui,

We very much appreciate your comments regarding your stay at the Sofitel Marrakech.

It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.

Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.

Sincerely,

Bien cordialement,

Ahmed BENKIRANE

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Imane Mostapha3 months ago on Google
5/5
It was a great evening i would like to thank te entire orangerie restaurant team the waiters hali choukri semmaa ahmed , i also greatly appreciated the professionalism of the manager souhayla siham sakina hicham and kibire …
It was a great evening i would like to thank te entire orangerie restaurant team the waiters hali choukri semmaa ahmed , i also greatly appreciated the professionalism of the manager souhayla siham sakina hicham and kibire
As well as the warm welcome by mounia and siham
I also tried a very good cocktail prepared by tarike
A nod to chef zanti Azzdine chzef ahmed zayzi momo absi and hassan
I hope to see you again very soon ..
Trip typeFriends
Rooms5.0
Service5.0
Location5.0
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Zack From the pampa2 years ago on Google
3/5
Quality is very unequal!!
Great rooms but very bad pool food, with even a single bruschetta for 20 Euros..! …
Quality is very unequal!!
Great rooms but very bad pool food, with even a single bruschetta for 20 Euros..!
Still great cocktails at the bar (not pool) and excellent food at L'Orangeraie restaurant.
Service is sometimes excellent and sometimes they just don't care about delivering but still ask you 20 times per minute if everything is fine.. which it is not!
And sometimes they give you wrong info on late check-out and show you the customer waiting for your room, telling you its your fault.
Massage is great but is very borderline in terms of "is it getting a bit pro here?!" when you are touched in the wrong places..
But the hotel is nice and service can be nice as well.. unequal!
Response from the owner2 years ago

Dear Guest,

Thank you very much for taking a moment of your valuable time to share your experience following your recent stay with us.

It was a pleasure to read your constructive detailed review. At Sofitel Marrakech, we believe that every review is a step forward to provide a better service, for that your review is valuable and very much appreciated, we thank you once again.

however, we apologize for the inconveniences you went through during your stay. All remarques have been contacted to the departments in charge.

Your satisfaction is our motivation to provide the best quality service you deserve.

My staff and I look forward to welcoming you back to the hotel in the future.

Best Regards,

Ahmed Benkirane,

General Manager

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fatima aichi2 years ago on Google
5/5
This place really understands the human body and pressure points. And there really is nothing better than someone that listens to what you came in for and works on it. The wonderful lady "Mouna" at the Spa was able to quickly ascertain …
This place really understands the human body and pressure points. And there really is nothing better than someone that listens to what you came in for and works on it. The wonderful lady "Mouna" at the Spa was able to quickly ascertain what was causing the pain and gives me tailored massage to exactly what I wanted. She was warm, caring, professional, talented and knowledgeable. Amazing with Magic hands! The BEST Massage ever I enjoyed during my stay . Great staff Keep up the good.
Response from the owner2 years ago

Dear Aichi,

Thank you for taking the time to share your recent experience at our SPA.

It is our greatest pleasure to read your compliments regarding our staff and facilities.

I won't miss sharing your feedback with our team and especially Mouna, it will for sure serve as an encouragement for all of us as we strive to continuously improve the quality of our services.

We look forward to welcoming you back again soon.

Kind regards,

Ahmed BENKIRANE

General Manager.

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Marouane Echafia year ago on Google
5/5
Staff of the so lounge are very friendly welcoming you with a smile. Food is delecios .i love the wzy they serve tea with love and passion which adds to the taste of the tea. Food cooked in tageen is very special in every thing . …
Staff of the so lounge are very friendly welcoming you with a smile. Food is delecios .i love the wzy they serve tea with love and passion which adds to the taste of the tea. Food cooked in tageen is very special in every thing .
I would like to thank the charming Manager Souhaila for tha amazing smile,welcoming and professional . Thanks also the her amazing theam : siham, atika, said, ben ali, sakina, samira, khalid, amine , kebir , and tarik .
Big thanks to the chefs : ahmed, momo, zaizi, yassine, absi, aadili.
Trip typeFriends
Rooms5.0
Service5.0
Location5.0
Response from the ownera year ago

Dear Marouane,

Thank you so much for your kind review about your recent stay at the sofitel Marrakech.

We are delighted to read that you enjoyed the hotel, and the service.

We look forward to welcoming you back soon,

Best regards,

Ahmed BENKIRANE

Directeur Général.

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Orion Gil3 years ago on Google
5/5
Very good
The staff is really charming, conscious of the comfort of the customers I congratulate you Zidane and Yassine and chardoud for its warm welcome. and it's every …
Very good
The staff is really charming, conscious of the comfort of the customers I congratulate you Zidane and Yassine and chardoud for its warm welcome. and it's every time we go there. The breakfast is full, hearty, thanks to the chef anas.chef zanti.salah and ouchinah. the dishes served at dinner are very good, healthy food, balanced and full of flavor. The rooms are nondescript, spacious, clean, refilling coffee and soap shower is not always complete ... pity. The staff, morning or evening, reception, hanane, amani really very nice ... it is the most that makes us go back.
Trip typeFamily
Rooms5.0
Service5.0
Location5.0
Response from the owner3 years ago

Dear Orion Gil,

We very much appreciate your comments regarding your stay at with us.

It is always a pleasure to receive positive feedback. I will share your comments with our team. your safisfaction is our motivation.

Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.

Sincerely,

Bien cordialement,

Ahmed BENKIRANE

Directeur Général.

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MOV The Ministry of Vlogs3 years ago on Google
5/5
We were greeted outside by a member of staff who was friendly and guided us inside in the hotel and showed us the various facilities. Me and my wife were guided through to the shisha area as we our interest was to try it out as well as have …
We were greeted outside by a member of staff who was friendly and guided us inside in the hotel and showed us the various facilities. Me and my wife were guided through to the shisha area as we our interest was to try it out as well as have a drink. It was a calm and beautiful serene atmosphere. You definitely get your va
lue for your money. Definitely recommend. Thank all the staff especially soukaina siham souhaila Nouaamane Omar khadija Wafae and the manager Wiam.
Response from the owner3 years ago

Dear Mov,

We are delighted that your stay with us has lived up to your expectations and are proud to see that you had a pleasant experience with us.

Hoping to see you again very soon.

Best regards,

Ahmed Benkirane

General Manager

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Adil D3 years ago on Google
5/5
I stayed @ Sofitel multiple times and a fair review is overdue. I purposely waited to make sure the quality of the service is consistent and my feedback is accuratet. …
I stayed @ Sofitel multiple times and a fair review is overdue. I purposely waited to make sure the quality of the service is consistent and my feedback is accuratet.
The location is great, the quality of the rooms and amenities is second to none and the staff is outstanding.
I would like to thank Wafa and Hanane from the Front Desk, Abdelilah and Soumia from Oasis, Karim and Nezha from Darkoum, and the veteran Mokhtar for the remarkable service.
My only recommendation to the management team is to consider having an ATM machine on premise.
I will definitely stay here again whenever I come back to Marrakech and will highly recommend this hotel to my friends.
Trip typeVacation
Rooms5.0
Service5.0
Location5.0
Response from the owner3 years ago

Dear Adil,

Thank you for sharing your experience after your stay at Sofitel Marrakech.

It was a pleasure to read how amazing your stay was and how our teams made all the efforts to ensure your stay to be the most comfortable one.

Thank you for such a lovely and thoughtful review.

Sincerely,

Ahmed Benkirane

General Manager

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Ali Nassera year ago on Google
5/5
Amazing hôtel, room are huge and suites lovely. Loved the diner in si lounge, the food and the service Wish was spectacular. Mention to the charming manager souhaila. To said siham atika kebir sakina . See you soon guys
Trip typeFamily
Rooms5.0
Service5.0
Location5.0
Response from the ownera year ago

Dear Nassali Nasser,

Thank you very much for staying with us.

What a lovely comment to read and share with our team.

We were delighted to have you with us and do hope you will come and visit us again.

In the meantime we remain at your disposal.

Best regards,

Ahmed BENKIRANE

Directeur Général

Adrian Smitha year ago on Google
5/5
Our stay at sofitel has been great . We enjoyed the most the outstanding service, the staff came back in every request and nothing es ever forgotten. That’s what matters to me in a “real” 5 star establishment. The room was spacious and the …
Our stay at sofitel has been great . We enjoyed the most the outstanding service, the staff came back in every request and nothing es ever forgotten. That’s what matters to me in a “real” 5 star establishment. The room was spacious and the bed is superb.
Thanks to Souhaila who was a great host for her kindness also thanks to Siham tarik simo Khalid chef zaizi and chef Ahmed .
Excellent experience and truly 5*. We hope to be back.
Trip typeVacation
Response from the ownera year ago

Dear Adrian,

We very much appreciate your comments regarding your stay at the Sofitel Marrakech

It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.

Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.

Sincerely,

Bien cordialement,

Ahmed BENKIRANE

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Gander Simon3 years ago on Google
5/5
Lovely hotel, lovely staff, really lovely food, 5 stars.
The rooms are spacious and beautifully decorated, with great views of the beautiful gardens, the attentive and helpful staff at all times, a big thank you to …
Lovely hotel, lovely staff, really lovely food, 5 stars.
The rooms are spacious and beautifully decorated, with great views of the beautiful gardens, the attentive and helpful staff at all times, a big thank you to Chef Zanti for breakfast Jamal Ooussama and Ouchinah are very professional and also the team of Howesequeping in the lead from nafissa sara ilham a big thank you also to the room service team Yassine Bouhdou Zirari Zidane Congratulations to all. I would have liked to stay longer
Trip typeBusiness · Friends
Rooms5.0
Service5.0
Location5.0
Response from the owner3 years ago

Dear Gander Simon

We very much appreciate your comments regarding your stay with us.

It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.

Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.

Sincerely,

Bien cordialement,

Ahmed BENKIRANE

Directeur Général.

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Daniella Adah3 years ago on Google
5/5
Me & a friend went to the Sofitel restaurant for dinner. It was lovely. The service was great and the staff were very accommodating. Sakina, Iman, Aya and Khalid gave the best service. They all made sure our visit was awesome. Aya & Khalid …
Me & a friend went to the Sofitel restaurant for dinner. It was lovely. The service was great and the staff were very accommodating. Sakina, Iman, Aya and Khalid gave the best service. They all made sure our visit was awesome. Aya & Khalid prepared our seats in the outdoor lounge area and made sure we were warm by providing us with blankets and a lamp. I thoroughly recommend this place.
Trip typeVacation
Service5.0
Location5.0
Response from the owner3 years ago

Dear Daniella Adah,

Thank you very much for taking a moment of your valuable time to share your experience following your recent stay with us.

It was a pleasure to read how positive your stay was and how our teams made all the efforts to ensure your stay to be the most comfortable one.

My staff and I look forward to welcoming you back to the hotel in the future.

Best Regards,

Ahmed Benkirane

General Manager

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Angela Edwards3 years ago on Google
5/5
I can't rate the Sofitel Marrakech hotel highly enough .. I was on a half board basis and ate at the L'Orangerie restaurant on three occasions and experienced the most delicious Morrocan cuisine. The staff were amazing, so helpful and …
I can't rate the Sofitel Marrakech hotel highly enough .. I was on a half board basis and ate at the L'Orangerie restaurant on three occasions and experienced the most delicious Morrocan cuisine. The staff were amazing, so helpful and attentive. In particular I would like to thank Soukaina who never failed to make sure we were well looked after and Kebir our waiter .. such wonderful service with a smile. I would definitely recommend this restaurant.
Response from the owner3 years ago

Dear Angela Edwards,

We sincerely thank you for taking the time to write about us, following your stay at the Sofitel Marrakech.

We really hope to have the honor to welcome you back among us.

Best regards,

Ahmed Benkirane,

General Manager

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Wendy Reid3 years ago on Google
4/5
Excellent location, lovely gardens and pool area, very clean comfy room,the only thing that drops it from 5 star is the service,especially at breakfast. Every morning we had to wait for the cutlery to be put on the table,never any …
Excellent location, lovely gardens and pool area, very clean comfy room,the only thing that drops it from 5 star is the service,especially at breakfast. Every morning we had to wait for the cutlery to be put on the table,never any teaspoon,coffee had to be asked for several times as it seemed to be deligated to another member of staff each time. On the last morning at early breakfast there were 8 couples having breakfast and after having to ask the same waiter 3 times we eventually got our coffee 10 mins later !! Tables are not cleared promptly either,we noticed a lot of people mentioning this to the staff too.Once you do sit for breakfast it's brilliant,lots of choice ,beautifully prepared and arranged,everything you could want. Pool service is very slow too and rather expensive. To be fair we didn't use the restaurants so cannot comment.I would recommend the hotel but feel it falls short of the 5 stars sorry
Response from the owner3 years ago

Dear Wendy Reid,

We sincerely thank you for taking the time to write about us, following your stay at the Sofitel Marrakech.

We really hope to have the honor to welcome you back among us.

Best regards,

Ahmed Benkirane

General Manager

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Erdington Chemist5 years ago on Google
5/5
I was greeted with an exemplary check in by Saad Lacheb, Ayub and Ahmed. They were extremely efficient, courteous and professional- a true credit to the hotel. After a smooth check in, I was impressed with the qulaity of the room and the …
I was greeted with an exemplary check in by Saad Lacheb, Ayub and Ahmed. They were extremely efficient, courteous and professional- a true credit to the hotel. After a smooth check in, I was impressed with the qulaity of the room and the hotel facilities.
Breakfast had a good variety and was of an extremely high quality. The breakfast staff could not do enough to attend to my every request. They were attentive and pleasant, especially Farah, Hicham, Anas, Nassira, Fatima, Rachida and Zinedine.
I highly recommend this hotel for anyone visiting Marrakech with friends or family.
Response from the owner5 years ago

Dear Erdington Chemist,

We very much appreciate your comments regarding your stay at the Sofitel Marrakech Lounge and Spa.

It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.

Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.

Sincerely,

Ahmed BENKIRANE

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maroi lives storiesa year ago on Google
5/5
Warm welcoming atmosphere the staff are friendly and nice specially siham and Souhaila also sakina & atiqa are so cool 👍 the service is great the food and drinks are good the rooms are clean with good views I will get back soon as I can
Trip typeFriends
Rooms5.0
Service5.0
Location5.0
Response from the ownera year ago

Dear maroi lives stories,

Thank you so much for your such positive feedback and especially for the rating you gave us.

We are very pleased to hear that you had a great time in our restaurant the So Lounge.

We are looking forward to welcoming you again.

Regards,

Ahmed BENKIRANE

General Manager.

Liz de Groota year ago on Google
5/5
We had an amazing stay at Sofitel in Marrakesh. The service was outstanding at all times. Thanks for making our stay unforgettable Ilham, Farah, Rachida and Bachkar. See you next time!
Trip typeVacation
Rooms5.0
Service5.0
Location5.0
Response from the ownera year ago

Dear Liz Freelance,

Thank you so much for your such positive feedback and especially for the rating you gave us.

We are very pleased to hear that you had a great and enjoyable stay at Sofitel Marrakech.

We are looking forward to welcoming you again.

Regards,

Ahmed BENKIRANE

General Manager.

Lina Yayaa year ago on Google
5/5
Amazing experience
I visited the Sofitel Marrakech Lounge and spa last week. It’s a beautiful resort! Very kind and professional service. The staff are kind and helpful, special …
Amazing experience
I visited the Sofitel Marrakech Lounge and spa last week. It’s a beautiful resort! Very kind and professional service. The staff are kind and helpful, special thanks to the manager Younes el Ayadi who provided us with lot of warm and helpful advices and service during our stay. We will be back as soon as possible, i recommend this hotel U will never regret this experience
Trip typeFamily
Rooms5.0
Service5.0
Location5.0
Response from the ownera year ago

Dear Lina Yaya,

We very much appreciate your comments regarding your stay at the Sofitel Marrakech Lounge & Spa.

It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.

Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.

Sincerely,

Ahmed BENKIRANE

Directeur Général.

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SAFAA HAJJI3 years ago on Google
4/5
Great location, nice staff, food was delicious (especially room service).
The rooms are clean, spacious and modern with nice view on the pool and mountains (make sure to choose the rooms with views). …
Great location, nice staff, food was delicious (especially room service).
The rooms are clean, spacious and modern with nice view on the pool and mountains (make sure to choose the rooms with views).
There are several great pools you can use during the stay free of charge, except the one at the upstairs lounge (food and hookah) which you will need to pay an extra charge to use.
Response from the owner3 years ago

Dear Safaa ,

Thank you very much for taking a moment of your valuable time to share your experience following your recent stay with us.

It was a pleasure to read how positive your stay was and how our teams made all the efforts to ensure your stay to be the most comfortable one.

My staff and I look forward to welcoming you back to the hotel in the future.

Best Regards,

Ahmed Benkirane

General Manager

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Mina Rouhail3 years ago on Google
5/5
we stayed in this establishment, we were surprised in surprise. First of all, arriving early in the morning, we introduced ourselves at the reception to be able to leave our luggage and be able to walk around the city since the hotel is …
we stayed in this establishment, we were surprised in surprise. First of all, arriving early in the morning, we introduced ourselves at the reception to be able to leave our luggage and be able to walk around the city since the hotel is located right in the center of Marrakec. To our surprise, our room was ready and we were able to enjoy it immediately. Of course, there is nothing to say about the room, a real dream with a view of the atlas
extraordinary. we met the concierge, who did everything to make our stay in this wonderful city exceptional. we would like to thank very sincerely on this occasion zaizi chief restaurant manager Yassin, zidane, chef zanti, spa yousef and Abdou the coach for their kindness and all the attentions they had.
Of course, we will come back to this city which dazzled us and we will stay at this hotel. In conclusion, I recommend this property if you come to Marrakech.
Trip typeCouple
Rooms5.0
Service5.0
Location5.0
Response from the owner3 years ago

Dear Mina Rouhail,

Thank you very much for taking a moment of your valuable time to share your experience following your recent stay with us.

It was a pleasure to read how positive your stay was and how our teams made all the efforts to ensure your stay to be the most comfortable one.

My staff and I look forward to welcoming you back to the hotel in the future.

Best Regards,

Ahmed Benkirane

General Manager

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Jeremie Queyroux5 years ago on Google
5/5
Great time in this hotel. Very welcoming , great food in the hotel restaurant. Hotel team is very kind and keep you very comfortable. Spa is ok even if massage could be improved but this is very personal point of view . Very well located. …
Great time in this hotel. Very welcoming , great food in the hotel restaurant. Hotel team is very kind and keep you very comfortable. Spa is ok even if massage could be improved but this is very personal point of view . Very well located. Concerning the room : nice clean and comfortable but some construction work was been done on above levels when we were staying so little noise during the day. Hotel management should have prevented it in advance rather than letting us discover it still overall nice stay. I strongly advice this hotel.
Chauffeur services are expensive but great. Some for concierge offers.
Response from the owner5 years ago

Dear Guest,

We very much appreciate your comments regarding your stay at the Sofitel Marrakech Lounge and Spa.

It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.

Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.

Sincerely,

Ahmed BENKIRANE

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Majda Ela year ago on Google
5/5
I would sincerely appreciate my stay in Sofitel Marrakech this was our first Time and loved every minute of it. Covid safe throughout the hotel. We stayed all inclusive. I've made the decision to give this 5 star rating because the hotel IS …
I would sincerely appreciate my stay in Sofitel Marrakech this was our first Time and loved every minute of it. Covid safe throughout the hotel. We stayed all inclusive. I've made the decision to give this 5 star rating because the hotel IS very clean, food is excellent... Special thanks to the manager Younes Ayadi for all he did sometimes we don't even Ask he is seing us straight away, it was Amazing We will be back
Trip typeFamily
Rooms5.0
Service5.0
Location5.0
Response from the ownera year ago

Dear Majda El,

We very much appreciate your comments regarding your stay at the Sofitel Marrakech Lounge & Spa.

It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.

Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.

Sincerely,

Ahmed BENKIRANE

Directeur Général.

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Chama Yara3 years ago on Google
5/5
It's a such a wonderful place I really enjoyed my time they have a great service and lovely team work thank u soukaina siham souhaila kebir omar nouaamane and the manager wiam.we will return soon.....
Muhammed Lameen Abdul-Malik5 years ago on Google
4/5
Upon check-in, we were disappointed to learn that we would get points on our accor card because we did not book directly (this is strange), but more so that we were relocated to the imperial wing and not the lounge and spa as we had booked …
Upon check-in, we were disappointed to learn that we would get points on our accor card because we did not book directly (this is strange), but more so that we were relocated to the imperial wing and not the lounge and spa as we had booked with British Airways. We later found out that the lounge and spa was undergoing renovation. Nevertheless, the rooms were satisfactory. To lobby was grand but we were disappointed that smoking was allowed in the lobby. The highlight of our hotel experience was the breakfast and the staff there, especially Fatima (waitress) and Zinedine. The food on offer was great, the service was great and the breakfast room was very pleasant. The pool areas was good too, although a bit crowded. The spa was well located and the staff pleasant too, especially Yousif. The location of the hotel, on the border between the old town, 10 minutes away and the new town of Hivernage, was great, with walking distance to good restaurants. We would love to visit again but only at the lounge and spa.
Response from the owner5 years ago

Dear Mohammed Lameen,

We very much appreciate your comments regarding your stay at the Sofitel Marrakech Lounge and Spa.

It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.

Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.

Sincerely,

Ahmed Benkirane

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Stiwart Leningrada year ago on Google
5/5
Sofitel comes in first place for me in Marrakech in terms of relaxation and comfort, even the reception and services are great and excellent. Thank you to the people who kept us comfortable during this holiday - Noureddine - chaouki- Makali - Afra and Hosni, you have all my appreciation and respect...
Trip typeVacation · Family
Rooms5.0
Service5.0
Location5.0
Response from the ownera year ago

Dear Stiwart Leningrad,

Thank you very much for taking the time to review us.

We are very pleased to see that you enjoyed your time with us.

Your review is highly appreciated and has already been shared with our whole team.

Nothing to add except : we look forward to see you again !

Sincerely,

Ahmed BENKIRANE

Directeur Général

Ahmed Alatheri3 years ago on Google
5/5
My visit to Marrakech was during Ramadan this year, so I had the chance to enjoy the amazing selection at the Iftar buffet, one of the best in town. …
My visit to Marrakech was during Ramadan this year, so I had the chance to enjoy the amazing selection at the Iftar buffet, one of the best in town.
The rooms are very spacious and beds are very comfortable. My room had spectacular views of the Atlas mountains. All the staff are very friendly and helpful, special thanks to Ms. Iman from the front desk for her assistance.
Response from the owner3 years ago

Dear Ahmed Al-Atheri,

Thank you for sharing your experience after your stay at Sofitel Marrakech.

It was a pleasure to read how amazing your stay was and how our teams made all the efforts to ensure your stay to be the most comfortable one.

Thank you for such a lovely and thoughtful review.

Sincerely,

Ahmed Benkirane

General Manager

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RANA ALEISA5 years ago on Google
5/5
Most friendly and helpful receptionist ever (Ibtesam), so lovely and great first impression of hotel. Fortunately everything about the hotel was exceptional. It was clean, stylish, roomy with excellent service in all of its facilities (the …
Most friendly and helpful receptionist ever (Ibtesam), so lovely and great first impression of hotel. Fortunately everything about the hotel was exceptional. It was clean, stylish, roomy with excellent service in all of its facilities (the pool, the restaurant, and the spa). I could go on but suffice it to say I was very pleased with my stay, and although short and sweet this time, I hope to be back for a longer visit in the future.
Response from the owner5 years ago

Dear RANA ALEISA,

We very much appreciate your comments regarding your stay at the Sofitel Marrakech Lounge and Spa.

It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.

Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.

Best regards,

Ahmed BENKIRANE

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lane iv lon3 years ago on Google
5/5
Nice service, friendly and available staff, buffet well provided.
My colleagues and I are happy with our adventure in this establishment. Mention Special to Yassin, Zidane, chardoud …
Nice service, friendly and available staff, buffet well provided.
My colleagues and I are happy with our adventure in this establishment. Mention Special to Yassin, Zidane, chardoud
Room service and Sara, Ilham, Nafisa, Hayat. Housekeping for his benefit, at the spa the sport teacher abdesadek.
Glad to find the quality service I've always believed...
Trip typeBusiness
Rooms5.0
Service5.0
Location5.0
Response from the owner3 years ago

Dear lane iv lon

We very much appreciate your comments regarding your stay at the Sofitel Marrakech

It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.

Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.

Sincerely,

Bien cordialement,

Ahmed BENKIRANE

Directeur Général.

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karin Boissen3 years ago on Google
5/5
The accession service and the Saad and Hannan's kinnan of the beautiful spa felicities in coach Abdou and Sara, a great Bravo at room service Siham, Hanane, Zidane the top of this hotel, not to mention the team of L opssa de La Maison, …
The accession service and the Saad and Hannan's kinnan of the beautiful spa felicities in coach Abdou and Sara, a great Bravo at room service Siham, Hanane, Zidane the top of this hotel, not to mention the team of L opssa de La Maison, Ilham, Hayat, abdelah.
We had a pleasant stay, thank you to these beautiful people who win to be known
Trip typeBusiness
Rooms5.0
Service5.0
Location5.0
Response from the owner3 years ago

Dear karin Boissen,

We very much appreciate your comments regarding your stay at the Sofitel Marrakech Lounge and Spa.

Thank you for mentioning everyone that made your stay with us a lovely experience. It is always a pleasure to receive positive feedback.

I will share your comments with our team as I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.

Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.

Sincerely,

Bien cordialement,

Ahmed BENKIRANE

Directeur Général.

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Ghizlane Aa year ago on Google
5/5
Very very :) satisfied with the service of the Oasis team. Great coctails, smiling Staff, professionnalisme, exceptionnel service ...THIS WHAT U NEED FOR A REAL VACATION BREAK ! …
Very very :) satisfied with the service of the Oasis team. Great coctails, smiling Staff, professionnalisme, exceptionnel service ...THIS WHAT U NEED FOR A REAL VACATION BREAK !
Special thanks to all the devoted team membres:
Nourddine
Rachid
Doudoz
July
Soulaiman
Ayati
El ayadi
Always happy to meet them :)))))))
Trip typeVacation
Rooms5.0
Service5.0
Location5.0
Response from the ownera year ago

Dear Ghizlane A,

We very much appreciate your comments regarding your stay at the Sofitel Marrakech.

It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.

Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.

Sincerely,

Bien cordialement,

Ahmed BENKIRANE

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Jim Coopman3 years ago on Google
2/5
The hotel was good overall, the location, the service, the breakfast, the rooms and especially the beds. But by arrival at 3pm ( check in time) our room wasn't ready yet, we had to wait for almost 2 hours. And instead of telling us and …
The hotel was good overall, the location, the service, the breakfast, the rooms and especially the beds. But by arrival at 3pm ( check in time) our room wasn't ready yet, we had to wait for almost 2 hours. And instead of telling us and apologizing, the manager decided to try and sell us an excursion to the Atlas mountains instead to win time..
We stayed for 2 nights and during that time people of the hotelstaff came in our room ( 5X ! ) without knocking, even when they heared music playing?! very unprofessional, never experienced this in my life..
You can have breakfast with a nice view, but for some reason, we got send away to another table because the ' nicer table" was reserved, but there was no "reserve" sign( probably had gotten a good tip from somebody to have the best table every morning) so we asked why and they just ignored us..again very unprofessional..
At the pool -again- the best spots are taken, but between 10am and 3pm nobody is present and the seats stay untouched.. they should do something about that so people who are actually there can have the good spots! They have e second edge pool but for some ridiculous reason, you have to pay to sit there :D
I stayed in many Sofitel hotels before and they gonna have to raise the bar with this one..
I do have to say that the staff at the reception was very helpfull towards us.
Trip typeCouple
Rooms5.0
Service4.0
Location5.0
Response from the owner2 years ago

Dear Jimi Coopman,

Thank you for taking the time to tell us about your experience at the Sofitel Marrakech Lounge & Spa. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies.

At Sofitel, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence.

We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future.

Sincerely,

Ahmed BENKIRANE

general manager

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Tobias Hürlimann3 years ago on Google
4/5
Really liked the nice and modern rooms! Overall this hotel provided a nice base for our Marrakesh explorations. …
Really liked the nice and modern rooms! Overall this hotel provided a nice base for our Marrakesh explorations.
Staff was a bit slow/bored. Many requests felt they were a burden on them. Also maybe if you put out the „do not disturb sign“ to rest then staff should hammer against the door for minutes until you finally open, just to receive an unsolicited delivery of additional laundry bags...
Also the rooms should be cleaner for such a hotel (a little bit of dirt in the carpet and the corners of the bathroom).
Response from the owner3 years ago

Dear Tobias Hürlimann,

We very much appreciate your comments regarding your stay at the Sofitel Marrakech.

We are sorry that your experience did not meet your expectations; please allow us to express our sincerest apologies.

Your feedback is much appreciated as we strive to continuously improve the quality of our services.

Thank you again for sharing your experience, and we hope to see you again so that we can regain your trust.

Sincerely,

Ahmed BENKIRANE

Directeur Général.

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benzakour El kouhen3 years ago on Google
5/5
A good address for an enchanting stay! Sober and elegant frame, professional reception and very friendly. We are so good at your establishment :-) Culinary, a real trip. The chef cooks very inventive and tasty, each plate is a discovery …
A good address for an enchanting stay! Sober and elegant frame, professional reception and very friendly. We are so good at your establishment :-) Culinary, a real trip. The chef cooks very inventive and tasty, each plate is a discovery of tastes and flavors. Thank you chef Ahmed and chef zaizi. Congratulations and thanks again, youssef and spa abdessadek. A big thank you also to the catering team (afra, zanti, zidane, ouchinah, salah, osama and pastry ibtissam.
Trip typeSolo
Rooms5.0
Service5.0
Location5.0
Response from the owner3 years ago

Dear Benzakour,

Thank you for sharing your experience after your stay at Sofitel Marrakech.

It was a pleasure to read how amazing your stay was and how our teams made all the efforts to ensure your stay to be the most comfortable one.

Thank you for such a lovely and thoughtful review.

Sincerely,

Ahmed Benkirane

General Manager

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A Q5 years ago on Google
5/5
I can only describe my stay at the Sofitel as amazing. Special thanks to the staff for making my stay a memorable one. Especially the night managers Mohamed Amani & Tahir Mustaltif. Also a big thank you to Miss Siham from room service who …
I can only describe my stay at the Sofitel as amazing. Special thanks to the staff for making my stay a memorable one. Especially the night managers Mohamed Amani & Tahir Mustaltif. Also a big thank you to Miss Siham from room service who bought our breakfast everyday to the room with a big smile. The best hotel in my opinion in Marrakech. 5 Star service all round. Regards Abdul Qadir
Response from the owner5 years ago

Dear A Q, We very much appreciate your comments regarding your stay at the Sofitel Marrakech Lounge and Spa. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Ahmed BENKIRANE

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Pipita Medi2 years ago on Google
5/5
Magical place , staff is well trained and very pleasant , we will back
special thanks to mohamed butler , mehdi M and the girls at the reception i didn't ask for names , you are all wonderful
Trip typeVacation
Rooms5.0
Service5.0
Location5.0
عبدالرحيم الحامa year ago on Google
5/5
our stay at Sofitel marrakech was excellent , georgeous Rome with amazing veiw, but the best was the staff . I prticulary tank Souhaila the manager of so lounge for making everything go smoothly , what a cracious , kind , classy and …
our stay at Sofitel marrakech was excellent , georgeous Rome with amazing veiw, but the best was the staff . I prticulary tank Souhaila the manager of so lounge for making everything go smoothly , what a cracious , kind , classy and professional women . Big thanks to All the team : Atika , simo, samira , tarik , amine ..for the good service .
Thanks to The chefs : Ahmed , momo and Zazie for the Ford food .
Sarah housekeping / Myriam front office
Il se you soon .
Trip typeVacation
Rooms5.0
Service5.0
Location5.0
Response from the ownera year ago

Dear Abderrahim

We thank you very much for your kind words and we are glad to read that your experience with us met all your expectations.

Such positive and valuable feedback is a real pleasure to read and we are already looking forward to welcoming you back very soon.

Best regards,

Ahmed BENKIRANE

Directeur Général.

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VMZ2 years ago on Google
2/5
We stayed at the Sofitel Hotel in Marrakech - the hotel is lovely and the amenities such as the swimming pool is a welcome break from the intense Moroccan heat of summer. My complaint with this hotel is the male staff that exhibit bizarre …
We stayed at the Sofitel Hotel in Marrakech - the hotel is lovely and the amenities such as the swimming pool is a welcome break from the intense Moroccan heat of summer. My complaint with this hotel is the male staff that exhibit bizarre behaviour that is completely opposite to the female staff who are always professional, courteous, welcoming and helpful.
Several occasions when approaching the front desk to ask a direction or for a specific service such as car rentals availability etc. they keep you waiting while they are tapping away on their mobile phones and sharing a joke amongst each other. I saw one woman get upset as they made her wait so long. This happened to us several times. There seems to be this attitude that they are too good for their jobs and find it beneath them to actually do the job they are paid to do. When you ask a question or disturb them, they get visibly annoyed and twice I had to ask a particular member of staff to help an elderly man with his bags and who clearly was struggling.
In the dining room the same type of behaviour with the male staff refusing to answer questions or suddenly forgetting they spoke English when they previously had.
The final most disturbing part of this is mail - I gave them 4 postcards (with enough postage) over a matter of 3 days to post - none of these made it back to the UK. My friends at various times also gave postcards to post, none of these made it either, my wife before leaving handed over several postcards and none of them made it back. I believe they were throwing away the postcards and couldn’t be bothered to mail them such was their disdain for their guests.
To the hotel Sofitel corporate management - I strongly suggest you remove your reception staff and give the jobs to the women. They clearly do a much better job than their male counterparts.
I would not stay here again and in future when visiting Marrakech will stay elsewhere.
BTW: I don't believe the response from management. It's always the same 'cookie-cutter' response. There have been several complaints about postage with this hotel and they have still have not fixed the problem.
Trip typeVacation · Couple
Rooms5.0
Service1.0
Location5.0
Response from the owner2 years ago

Dear Guest,

First, thank you for taking the time to tell us about your experience at the Sofitel Marrakech.

Regarding your comments about our staff's behavior, please allow us to express our sincerest apologies, as it is not the quality service we promise nor how we treat our guests.

About the postal cards, dear guest, we take it seriously to deliver them every day to the companies in charge, so I am certain that if there must've been an error, it wouldn't be from our part.

At Sofitel Hotels & Resorts, we strive to provide a superior service experience for every customer; therefore your feedback is very important, and your comments will be taken seriously into consideration.

Please be aware that we are taking the appropriate measures to resolve the problems that you have mentioned.

We hope to see you again so that we can regain your trust.

Best regards,

Ahmed Benkirane,

General Manager

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Alexandru Mugurel Cicu3 years ago on Google
5/5
great hotel, great service...amazing breakfast! close to Medina, 25 min walk from the bazaar, 40 min walk to Majorelle Gardens, 30/45 min walk distance from all good places to see. the hotel is beautiful, great service and the rooms are big …
great hotel, great service...amazing breakfast! close to Medina, 25 min walk from the bazaar, 40 min walk to Majorelle Gardens, 30/45 min walk distance from all good places to see. the hotel is beautiful, great service and the rooms are big and clean and if your are a smoker is the best place to be as you can do it in the lobby, restaurants, terraces and by the pool.all rooms have balcony. I was there for 7 nights and I loved it!
Response from the owner3 years ago

Dear Alex,

Thank you for sharing your experience after your stay at Sofitel Marrakech.

It was a pleasure to read how amazing your stay was and how our teams made all the efforts to ensure your stay to be the most comfortable one.

Thank you for such a lovely and thoughtful review.

Sincerely,

Ahmed Benkirane

General Manager

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Jemaa Elmilkia year ago on Google
5/5
My husband and I went to Marrakech on our honey moon and stayed at the Sofitel Marrakech lounge ans spa for about 8-9 days. It was absolutely amazing! The resort itself is stunning special thanks to Younes Elayadi whi go out of his way to …
My husband and I went to Marrakech on our honey moon and stayed at the Sofitel Marrakech lounge ans spa for about 8-9 days. It was absolutely amazing! The resort itself is stunning special thanks to Younes Elayadi whi go out of his way to help you and give you great recommendations on where to eat and what to do! Highly recommend! Also it smells AMAAAAZING there.
Trip typeFamily
Rooms5.0
Service5.0
Location5.0
Response from the ownera year ago

Dear Jemaa Elmilki,

We very much appreciate your comments regarding your stay at the Sofitel Marrakech Lounge & Spa.

It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.

Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.

Sincerely,

Ahmed BENKIRANE

Directeur Général.

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With Soya Milk4 years ago on Google
5/5
I am very satisfied with the quality of service and happy with the way the staff of SSofitel Marrakech welcomes her guests. I would especially thank Sanaa BENKHDER for the morning smile that we get every day during our breakfast letting uss …
I am very satisfied with the quality of service and happy with the way the staff of SSofitel Marrakech welcomes her guests. I would especially thank Sanaa BENKHDER for the morning smile that we get every day during our breakfast letting uss feel welcomed in this beautiful red city. I also like to say that the meals we had where so delicious.
I lived my dream days , thankyou Hotel sofitel Marrakech.
Response from the owner4 years ago

Dear Vegan Eya,

Thank you so much for taking out your valuable time to give us your feedback.

We are delighted to read that you had an excellent stay and enjoyed your visit at our hotel.

I know that my team will be so happy to see that they made such a nice impression on you.

It was truly a pleasure to host your vacation and we hope that you think of us when planning your next trip.

Sincerely,

Ahmed Benkirane

General Manager

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Ch Soumiyal3 years ago on Google
5/5
Great location ,in the middle of the one of most imortant shopping street in the red city .good restaurant & coffe i liked theire service & the staff was extremely friendly ,really quite hotel thank all the staff soukaina atika majda siham souhaila tarik kebir wafae khadija youness hamza and the manager wiam.
Rim Cherkaoui Ikbala year ago on Google
5/5
Sofitel marrakech is pretty well located woth highly professional staff especially so lounge team . Managing by a professional and outstanding women (souhaila) . Thank you for all and big up to your amazing team : siham, said, atika, …
Sofitel marrakech is pretty well located woth highly professional staff especially so lounge team . Managing by a professional and outstanding women (souhaila) . Thank you for all and big up to your amazing team : siham, said, atika, samira, sakina, khalid, ben ali, tarik, kebir, amine, aziz, ibrahim, chiba, hanane.
See you soon guys .
Trip typeVacation
Rooms5.0
Service5.0
Location5.0
Response from the ownera year ago

Dear Ikbal

Thank you for taking the time to share your experience.

We are delighted to receive such positive comments.

We have also shared your experience with our team and we are all very proud to have exceeded your expectations. We consider your comments to be our greatest reward.

Sincerely,

Ahmed BENKIRANE

Directeur Général.

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Ashraf El-Khadem5 years ago on Google
2/5
The hotel itself is a beautiful property, enjoying a great location.
The rooms need desperate renovation, and as in regard to the housekeeping staff, …
The hotel itself is a beautiful property, enjoying a great location.
The rooms need desperate renovation, and as in regard to the housekeeping staff, we have unfortunately had a terrible experience.
Leaving the prepare and clean the room sign on our door knob at 9am, nothing was done until 4:15pm when I had to call three times then go downstairs to the reception in person to make sure someone would come do their job.
How can a 5 star property explain such unprofessional service?
Response from the owner5 years ago

Dear guest,

Thank you for taking the time to review and share your experience at the Sofitel Marrakech.

We are deeply sorry to hear that you are dissatisfied by our services and that it did not meet your expectations.

At Sofitel Hotels & Resorts, we strive to provide a superior service experience for every customer. Therefore, your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the issue and prevent future occurrence.

We appreciate you sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future.

Sincerely,

Ahmed BENKIRANE

General Manager.

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rachid elidrissia year ago on Google
5/5
The location is perfect close to the old medina and Gueliz also the service is good besides the staff are friendly and professional I was fan of So lounge the decorations and everything was smooth specially one of staff siham she’s perfect and super kind
Trip typeFriends
Rooms5.0
Service5.0
Location5.0
Response from the ownera year ago

Dear rachid elidrissi,

Thank you so much for your such positive feedback and especially for the rating you gave us.

We are very pleased to hear that you had a great and enjoyable stay at Sofitel Marrakech.

We are looking forward to welcoming you again.

Regards,

Ahmed BENKIRANE

General Manager.

Amara Iqbal3 years ago on Google
5/5
The place is really beautiful. The shisha, food and the mint tea was amazing. Our servers especially Aya was so helpful and welcomed me and my friends. It’s a great place to relax and the music brings the atmosphere live.
Response from the owner3 years ago

Dear Amara Iqbal,

We are delighted that your stay with us has lived up to your expectations and are proud to see that you had a pleasant stay with us.

Hoping to see you again very soon.

Best regards,

Ahmed Benkirane

General Manager

Ahmed Elbazzia year ago on Google
5/5
First of all i have totally love my stay in sofitel hotel marrakech . i wanna thank all the staf for there great work with us , and specialy Atika in the garden , she did a great work and she helps us to feel like we are in our home . I hope that we will coming again and i hope to found Atika in the same hotel.
Trip typeSolo
Rooms5.0
Service5.0
Location5.0
Response from the ownera year ago

Dear Ahmed Elbazzi,

We very much appreciate your comments regarding your stay at the Sofitel Marraech Lounge & Spa.

It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.

Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.

Sincerely,

Ahmed BENKIRANE

Directeur Général.

I. BARRAKa year ago on Google
5/5
Highly recommend
Wonderful place where to chill and have a quality time, many thanks for the great welcoming from Souhaila, kenza and yassmine. …
Highly recommend
Wonderful place where to chill and have a quality time, many thanks for the great welcoming from Souhaila, kenza and yassmine.
Moreover, big up to the team namely Khalid amine tarik ahmed zaizi atika and hanane for their efforts.
My best.
Trip typeVacation
Rooms5.0
Service5.0
Location5.0
Response from the ownera year ago

Dear I.Barrak,

We would like to thank you for taking the time to share your experience with us and for all these kind remarks about your stay.

We hope to have the pleasure to welcome you back in a near future.

Regards,

Ahmed Benkirane

Directeur général

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Aisha Alqassar2 years ago on Google
5/5
The best thing in the hotel is the spa .. the staff was amazing , especially Ikram she did for me Hamam . The other girls also are amazing Sara and Mouna . All of them are sooooo friendly . I felt like I am home ❤️ Thanks girls .. you …
The best thing in the hotel is the spa .. the staff was amazing , especially Ikram she did for me Hamam . The other girls also are amazing Sara and Mouna . All of them are sooooo friendly . I felt like I am home ❤️ Thanks girls .. you can’t imagine what they did also 🙈 I told them i want to eat Bastilah its a Marroccian dish i just asked for restaurant name and then when i finished they brought it to me .. thanks really for the amazing service ❤️❤️
Trip typeVacation
Rooms2.0
Service2.0
Location5.0
Response from the owner2 years ago

Dear Aisha,

It was a pleasure to read through the lines of your positive feedback. The details of your appreciation for our hotel made my day and would gladly share it with our team. I am sure that this feedback will serve as an encouragement to all our staff as we strive to continuously improve the quality of our services.

Best Regards,

Ahmed BENKIRANE

General Manager

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Oumira ANAS2 years ago on Google
5/5
I stayed with my family in sofitel palais imperial very nice hotel with lots to do. Big up to the front desk team imane saad’ mohamed’ and hanane great team thank you for what you did hope to see you next time
Trip typeFamily
Rooms5.0
Service5.0
Location5.0
Jill Speirs3 months ago on Google
5/5
souad tirgani. She was wonderful and very attentive.
Trip typeBusiness
Rooms5.0
Service5.0
Location5.0
Shermeen Riaz3 years ago on Google
5/5
Me and my husband came to Hotel Sofitel for shisha and drinks.(brahime,walid,azize,said)
The shisha was great, and the atmosphere was very relaxed. …
Me and my husband came to Hotel Sofitel for shisha and drinks.(brahime,walid,azize,said)
The shisha was great, and the atmosphere was very relaxed.
The service was good.
We would definitely recommend to anyone who wants a nice chilled evening.
thanks for aya,abdsrzak chef ahmid
Response from the owner3 years ago

Dear Shermeen Shehzad,

It is a pleasure to receive your comment which is an encouragement for all our team, all your suggestion will be treated with the department concerned.

Thank you again for your visit and we hope to welcome you again for more joy.

Best regards,

Ahmed Benkirane,

General Manager

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Azer Alim3 years ago on Google
5/5
Very nice hotel. I would like to thank the entire team in particular Mme El Attar for her remarkable professionalism and thanks to hanane from reservation department for her total availibility. Will come back definatly next vacations
Trip typeBusiness
Rooms5.0
Service5.0
Location5.0
gav sta3 years ago on Google
3/5
This Hotel looks beautiful and is however can only be described as hard work. Service is poor for example, try to get a beer in under 10 minutes would be a challenge never mind a second or the bill. Food is good but again service is a …
This Hotel looks beautiful and is however can only be described as hard work. Service is poor for example, try to get a beer in under 10 minutes would be a challenge never mind a second or the bill. Food is good but again service is a problem even though staff are everywhere. If your looking for a place to relax this may not be the best choice.
Response from the owner3 years ago

(Translated by Google) Dear gav sta,

We sincerely wish to apologize to you for the facts raised.

We want everyone who stays with us to leave with great memories!

Once again, we ask you to accept our apologies.

Be sure that your comments are taken seriously and that the necessary measures have been taken to prevent such events in the future.

Regards,

Ahmed Benkirane,

General manager

(Original)

Cher gav sta,

Nous tenons sincèrement à vous présenter nos excuses pour les faits évoqués.

Nous tenons à ce que chaque personne qui séjour chez nous reparte avec de bons souvenirs !

Encore une fois, nous vous prions de bien vouloir accepter nos excuses.

Soyez certains que vos remarques sont prises au sérieux et que les mesures nécessaires ont été prises pour éviter, à l’avenir, ce genre d’évènements.

Cordialement,

Ahmed Benkirane,

Directeur Général

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Hassan Bezzizi5 years ago on Google
5/5
It is more than 10 years that I visit Sofitel Marrakech. It is always a pleasure to be there and enjoy the stay. The staff was great, especially this year. 10/10 for service. Special thanks for Mr Abdelsadik Swidi for his so fit …
It is more than 10 years that I visit Sofitel Marrakech. It is always a pleasure to be there and enjoy the stay. The staff was great, especially this year. 10/10 for service. Special thanks for Mr Abdelsadik Swidi for his so fit coaching each morning, Soulimein en his colleague in the swimming pool. Finally, breakfeast was great thanks to Fatima for her msemen, Rida, Afra, Ibtissam and Zakaria. Last but not least Ibrahim & Zindine who were always present for us and their personal treatment. You have a great team!!!!
Response from the owner5 years ago

Thank you for your return. See you soon.

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Jasmin Tuzovic3 years ago on Google
4/5
Excellent site, everything is close to hotel. Hotel infrastructures great. Personnel very kind, willing, but.not always at the best of efficacy.
Rosende Jorge3 years ago on Google
5/5
Superb! What a beautiful hotel !!! A perfect service, a very nice welcome, and beautiful rooms and very well equipped ... In the historic district, it's a real palace, an unforgettable stay ... The breakfast is perfect. I want to thank the …
Superb! What a beautiful hotel !!! A perfect service, a very nice welcome, and beautiful rooms and very well equipped ... In the historic district, it's a real palace, an unforgettable stay ... The breakfast is perfect. I want to thank the director Mr Benkirane and also brahim, ghali, said, fati, chief momo, Hamid and Zidane, idbouhdou, sigma, hanane of room service. Mehdi and taha from the front desk. karima and spa majdouline Thanks.
Trip typeVacation
Rooms5.0
Service5.0
Location5.0
Response from the owner3 years ago

Dear Jorge,

Thank you for sharing your experience after your stay at Sofitel Marrakech.

It was a pleasure to read how amazing your stay was and how our teams made all the efforts to ensure your stay to be the most comfortable one.

Thank you for such a lovely and thoughtful review.

Sincerely,

Ahmed Benkirane

General Manager

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Frederikke Peitersen3 years ago on Google
5/5
Really amazing hotel with a great staff and service. We will for sure come back! Thank all the staff especially soukaiDogo Canario na siham souhaila Omar nouaamane and the manager wiam for her help and kidness .👍🏼👍🏼👍🏼👍🏼👍🏼
ouali el mehdi3 years ago on Google
5/5
One of the best vacations of my life ! Really loved the hôtel and the staff, great thanks to Mr Malek and we'll recommend for sure.
Thibault Brierea year ago on Google
5/5
Fantastic set-up with thoughtful, energetic and friendly staff. Sofitel is a modern yet luxurious venue great o spend the day as well as a romantic getaway. Special thanks to Amira, salwa and saad from technique.
Rooms5.0
Service5.0
Location5.0
Response from the ownera year ago

Dear Thibault Briere,

We very much appreciate your comments regarding your stay at the {hotel}.

It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.

Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.

Sincerely,

Bien cordialement,

Ahmed BENKIRANE

Directeur Général.

Amina Jbiloua year ago on Google
5/5
The service was excellent, great location, really pleasant, such a good place to stay and the staff was so generous, they have a geourgous garden and the food was so delicous. Thanks to the manager Younes Ayadi who was very professional and …
The service was excellent, great location, really pleasant, such a good place to stay and the staff was so generous, they have a geourgous garden and the food was so delicous. Thanks to the manager Younes Ayadi who was very professional and helpful, Aldo all the staff soulaimane ayati july Rachid Younes doudouz
I'll came back as soon as possible
Good job gus
Trip typeFamily
Rooms5.0
Service5.0
Location5.0
Response from the ownera year ago

Dear Amina Jbilou,

We very much appreciate your comments regarding your stay at the hotel Sofitel Marrakech Lounge and Spa.

It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.

Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.

Sincerely,

Bien cordialement,

Ahmed BENKIRANE

Directeur Général.

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Susanna GRANT5 years ago on Google
5/5
As a former diplomat with multinational experience, I was stunned by the outstanding performance of Hanane, Our fourth stay at the Sofitel Marrakesh was upgraded, with Hanane's discernment and good judgment, knowing that customer loyalty …
As a former diplomat with multinational experience, I was stunned by the outstanding performance of Hanane, Our fourth stay at the Sofitel Marrakesh was upgraded, with Hanane's discernment and good judgment, knowing that customer loyalty should be rewarded. The Suite Prestige was a determinant in our awesome experience at the Sofitel, Marrakech. Hanane was sincerely delighted to welcome us in a most spontaneous, warm and genuine manner, Hanane truly is a worthy Ambassador of the alliance between French refined service and Moroccan hospitality, Hanane incarnates the Accor credo, she is professional, empathetic, efficient and extremely customer centric, she runs the Reservations as a pivotal role and has vision and clarity over the long term, the clientèle has a positive impression as Hanane anticipates every
requirement and remembers clearly each client's wishes, Hanane is proactive and goes that extra mile.
Congratulations on training and ongoing improvement, supervised by Hanane in a discreet and efficacious way; The breakfast team are also outstanding.
Response from the owner5 years ago

Dear Susanna GRANT, We very much appreciate your comments regarding your stay at the Sofitel Marrakech Lounge and Spa. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Ahmed BENKIRANE

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Shivani K5 years ago on Google
3/5
Pros: Amazing breakfast buffet (the pastries were out of this world!) Great pool area. Cons: The rooms were a bit dirty with some stains on the floor and couches. THis hotel has a lot of VIP events so can tend to be busy and noisy. Some of the staffs are impolite and rude and need more training on customer service!
Response from the owner5 years ago

Dear Guest,

We very much appreciate your comments regarding your stay at the Sofitel Marrakech Lounge and Spa.

It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.

Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.

Sincerely,

Ahmed BENKIRANE

Aya EL omaria year ago on Google
5/5
The hotel was excellent I spent the most beautiful days of my life all the services were good I actually felt like a princess there they literally treated the clients with all the love
Trip typeVacation
Rooms5.0
Service5.0
Location5.0
Response from the ownera year ago

Dear Aya,

Thank you for sharing feedback of your recent visit.

We are delighted you enjoyed your stay at the Sofitl Marrakech.

We hope you will choose us again on your next visit in Marrakech City.

Best regards,

Ahmed BENKIRANE

Directeur Général.

Kudo Mapataa year ago on Google
5/5
I came to this with my wife for our honeymoon celebration , from the start to to end , everyone were soooo kind and lovely , we spoke with the PR Mehdi and Soukaina for everything we wanted , they granted us with a flower decoration and nice cake after dinner , small details like this makes it very unique , thank you all ❤️
Trip typeVacation
Rooms5.0
Service5.0
Location5.0
Response from the ownera year ago

Dear Kudo Mapata,

Thank you very much for having taken the time to share your nice feedback about your latest stay at the Sofitel Marrakech.

We were delighted to hear that you enjoyed your Hobeymoon celebration with us.

Again, thank you for your comments, and we are looking forward to the pleasure of welcoming you back in the near future.

Warmest regards,

Ahmed BENKIRANE

Directeur Général.

5/5
A wonderful stay as always! I must however admit that this Sofitel is probably the best I have stayed. It combines the maroccan hospitality with the professionalism of Sofitel. Also the real reason of staying at the Sofitel Marrakech is Soufiane Mazzouj this heartwarming PR manager that makes sure that you feel at home at all times.
Response from the owner3 years ago

Dear PANARITIS Elena,

First of all, thank you for taking the time to share your experience with us according to your recent stay at Sofitel Marrakech.

Your appreciation will be shared with our team, thank you again for your feedback.

We hope to welcome you soon for more joy and surprises.

Best regards,

Ahmed Benkirane,

General Manager

Rene G2 years ago on Google
1/5
Absolutely Terrible
Arrival: they put our bags on the ground in the driveway. No cart and right in …
Absolutely Terrible
Arrival: they put our bags on the ground in the driveway. No cart and right in the way of traffic where it was left until I went in and forced one of the 4 other bellmen who were doing nothing to get a cart.
Check in: in perfect English he said “if you don’t speak French I won’t check you in” and true to his word he made us leave and go somewhere else. Where despite being after 3pm we waited 2 hours for a room.
Service: it’s true if you don’t speak French they literally won’t serve you. Stand in line for a crepe and they will serve the person behind you. Not you. Need a coffee and ask in broken French and they won’t serve you either.
Room: dark, dated, many things broken (including the shower) and is that blood on the carpet?
I’ve traveled with Accor hotels for over 9 years. At least 6-8 weeks a year for work in their hotels. This is the last time I stay in their hotels...
Response from the owner2 years ago

Dear Rene G,

Thank you very much for your recent stay with us and for sharing some feedback. We were utterly saddened to read that you left our hotel with less than fond memories.

It was with great regret to learn that you had a bad experience in our hotel. Your impressions are certainly not characteristic of our high standards in which we don't discriminate between our clients no matter what language they speak. Still we apologize deeply for what you went through.

All your constructive comments regarding the room and furniture have been passed already to the department heads for consideration and for taking action where necessary.

We are sure that you will find some improvements during your next visit.

We really hope to have the pleasure of welcoming you back in the not too distant future assuring you already in advance of our utmost care and attention to your comfort.

Kind regards,

Ahmed Benkirane

General Manager

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Mohamed Ismaeel5 years ago on Google
1/5
Warning about the construction work should have been posted - some days we did not use the pool as it was so loud. Had we known about this, we would have stayed elsewhere. Also had to move rooms due to bad smell from sewage, and in the …
Warning about the construction work should have been posted - some days we did not use the pool as it was so loud. Had we known about this, we would have stayed elsewhere. Also had to move rooms due to bad smell from sewage, and in the process were downgraded. There were blood stains in the new room's bathroom but housekeeping good about cleaning this. Better than having a smelly suite but not very impressive service. On the way to the airport, had asked the day before for trip to be billed to our room, we assumed this was the case and checked out. About half way to the airport, driver gets a call - saying no payment had been received. This is the hotels fault yet staff very unprofessional. Driver says he will have the money taken from his salary and returns to hotel. We pay, yet feel very dissatisfied that this happened in the first place, it was not our fault they did not add to our bill. There was no duty or general manager to speak with regarding this. Food was also below standard - we went to the Novotel to eat opposite on most days as the food was better! Sadly would not recommend this hotel.
Response from the owner5 years ago

Dear Mohamed Ismaeel,

Thank you for taking the time to tell us about your experience at the Sofitel Marrakech Lounge and Spa. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies.

At Sofitel Hotels & Resorts, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence.

We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future.

Sincerely,

Ahmed BENKIRANE

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Fazz Hassan5 years ago on Google
5/5
It was amazing. From the very moment I stepped into those front doors, to the end. I can't praise the service highly enough. I need to give a special mention to the receptionist Wafa. She literally went up and beyond, and I can't mention …
It was amazing. From the very moment I stepped into those front doors, to the end. I can't praise the service highly enough. I need to give a special mention to the receptionist Wafa. She literally went up and beyond, and I can't mention her enough. From the very moment I checked in to the end, I was dealt with by her, and I am truly grateful.
She is, and am sure will be the many reasons I will keep coming back. She dealt and handled my queries and problems with ease, and in a professional manner. She's an extremely beautiful woman, very easy on the eyes, and that was a bonus to see every morning!
This hotel in a nutshell, is a must visit place...!
I highly recommend it.
Response from the owner5 years ago

(Translated by Google) Thank you for your return and see you very soon.

(Original)

Merci pour votre retour et à très bientôt.

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Ghiz Aita year ago on Google
5/5
I am a person who pays attention to details, I am always satisfied with The professional Staff of Sofitel Marrakesh. I would like to thank Aziza, The incredible Bar man Tarek, Siham, Chef Khalid, said and Atika for their professionalism and warm attitude !!!!
Trip typeVacation
Rooms5.0
Service5.0
Location5.0
Response from the ownera year ago

Dear Ghiz,

We very much appreciate your comments regarding your stay at the Sofitel Marrakech.

It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.

Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.

Sincerely,

Bien cordialement,

Ahmed BENKIRANE

Secret Dalmatia Mandic4 years ago on Google
4/5
Very good hotel in a great location. Spacious and clean rooms. Solid staff.
christoph Aucen3 years ago on Google
5/5
Can't say more than WOW! Great service, great hotel, great staff, great rooms, great food...Would definately advise you to stay. Excellent overall....10 out of 10. We stayed there for 1 week . Big thanks to majda and a manager Wiam
Trip typeVacation
Rooms5.0
Service5.0
nabil hatim3 years ago on Google
5/5
The bar and the terrasse of Sofitel are amazing with a beautiful view, the service is perfect the waiters and hostess specially Soukaina Majda Siham Youness Hamza and the manager Wiam are sociable and cool! …
The bar and the terrasse of Sofitel are amazing with a beautiful view, the service is perfect the waiters and hostess specially Soukaina Majda Siham Youness Hamza and the manager Wiam are sociable and cool!
When you go to drink or eat something there it’s like if you’re home !
Response from the owner3 years ago

Dear nabil hatim,

It is a pleasure to receive your comment which is an encouragement for all our team, all your suggestion will be treated with the department concerned.

Thank you again for your visit and we hope to welcome you again for more joy.

Best regards,

Ahmed Benkirane,

General Manager

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Hamid Aresa year ago on Google
1/5
AVOID AVOID AVOID!!!!!
The hotel is overrated and over priced. The customer service is worse+. The staff at the reception are rude. The bfast will do defo make you sick due to poor hygiene. Definitely avoid
Trip typeVacation
Response from the ownera year ago

Dear Max Maxi,

We would like to thank you for taking the time to share your experience.

Your feedback is precious to us.

We are very sorry to hear that you had a bad experience with the reception team and with our breakfast during your stay.

Because the satisfaction of our guests is very important to us we have transmitted all your remarks to the concerned team.

Despite your disappointment, we hope to welcome you again soon.

Best regards,

Ahmed BENKIRANE

General Manager.

Zakaria Zain Ennoun3 years ago on Google
5/5
In my experience in your spa is very relaxing , ambiance, your staff is very nice to entertain who come on your spa. By the way thanks to miss Sara for Her hospitality i really appreciate .thanks also to miss Ikram Good job keep it up i hope i will be visit soon again 🙂👍🏻
Trip typeVacation
Rooms4.0
Service4.0
Location4.0
Response from the owner3 years ago

Dear Zakaria,

Thank you very much for taking a moment of your valuable time to share your experience following your recent stay with us.

It is a pleasure to read that you enjoyed your quality time and that our teams made all the efforts to ensure your stay to be the most comfortable one.

My staff and I look forward to welcoming you back to the hotel in the future.

Best Regards,

Ahmed BENKIRANE

Directeur Général.

Adil Malmouss2 years ago on Google
5/5
It was a pleasant to stay in this amazing hotel, people are nice very friendly and helpful. Thanks to all the staff especially chef Momo, chef Zaizi, director yassine and Hassan ait Belkacem, abdelilah Ayati, Soulaimane
See you next time
Trip typeVacation
Rooms5.0
Service5.0
Location5.0
Response from the owner2 years ago

(Translated by Google) Dear Malmouss,

The entire Sofitel Marrakech team and I would like to thank you for writing to us following your stay.

We are delighted to be able to note your satisfaction and will not fail to inform all our teams.

We would be sincerely honored to be able to welcome you again soon among us.

Cordially,

Ahmed Benkirane

General director

(Original)

Cher Malmouss,

Toute l'équipe du Sofitel Marrakech et moi-même tenons à vous remercier de nous avoir écrit à la suite de votre séjour.

Nous sommes ravis de pouvoir constater votre satisfaction et ne manquerons pas d'en informer toutes nos équipes.

Nous serions sincèrement honorés de pouvoir vous recevoir prochainement de nouveau parmi nous.

Cordialement,

Ahmed Benkirane

Directeur Général

Mida Hamma3 years ago on Google
5/5
Hello Nadia,
Just a quick word to thank you on behalf of our client Mrs Smith who was very …
Hello Nadia,
Just a quick word to thank you on behalf of our client Mrs Smith who was very pleased with the room you offered her and all the recommendations you made to make her stay very pleasant.
Thank you and all the team for your usual positive collaboration.
Hamida Hamma from Travco UK
.
Trip typeCouple
Rooms5.0
Service5.0
Location5.0
Response from the owner3 years ago

Dear Hamida Hamma,

We sincerely thank you for taking the time to write about us, following Mrs Smith's stay at the Sofitel Marrakech.

We really hope to have the honor to welcome her back among us.

Best regards,

Ahmed Benkirane

General Manager

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Yasmine Gallou5 years ago on Google
5/5
Initially I was anxious as I had 12 friends with me arriving in Marrakech to attend a wedding. We had booked the Sofitel, and from day one we all were immensely impressed. We organised a cocktail reception on the first night in the Lawrence …
Initially I was anxious as I had 12 friends with me arriving in Marrakech to attend a wedding. We had booked the Sofitel, and from day one we all were immensely impressed. We organised a cocktail reception on the first night in the Lawrence Bar, the service was exceptional, outstanding was Wiam , (manager) accompanied by the following staff, Ciam, Medi, and not but least Tariq. The hotel itself were falling over to assist in any matters . I would certainly return and recommend this place to anybody unsure about going to Marrakech as a starting for an adventure!!!
Response from the owner5 years ago

Dear Yasmine Gallou,

We very much appreciate your comments regarding your stay at the Sofitel Marrakech Lounge and Spa.

It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.

Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.

Sincerely,

Ahmed BENKIRANE

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Mina4 years ago on Google
1/5
I have been coming to this hotel for many years and always though that they had great customer service until this year! I could not book into the hotel this year as they did not have the availability so book in a hotel near by and bring my …
I have been coming to this hotel for many years and always though that they had great customer service until this year! I could not book into the hotel this year as they did not have the availability so book in a hotel near by and bring my children here nearly everyday so they can swim as they love the pool here, and spend at least £200.00 a day to use facilities and lunch etc. Today I was treated so badly because I don’t speak French and was not staying at the hotel the towel man around the pool was so rude and demanded to see my receipt even though he sees me here all the time and most of the staff know me if it weren’t for my kids I would of freaked out the cheek of him so disappointed
Response from the owner4 years ago

Dear Mina Williams,

Because your comments are important to us, we would like to thank you for taking the time to write to us following your stay at the Sofitel Marrakech.

We are sorry to hear that your experience with us has not lived up to your legitimate expectations and we would like to offer you our sincere apologies.

Your comments will be forwarded to the pool service. Know that we are doing everything possible to improve our quality of service.

Once again, please accept our apologies and hope to see you again so that we can regain your trust.

Best Regards,

Ahmed Benkirane

General Manager

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Steve Harfoot5 years ago on Google
5/5
My stay was for 19 nights and although on business the overall experience was as if I was on vacation. Excellent facilities, excellent staff.
My only observation was that everything beyond the basic room attracted a …
My stay was for 19 nights and although on business the overall experience was as if I was on vacation. Excellent facilities, excellent staff.
My only observation was that everything beyond the basic room attracted a supplementary charge. As a guest at the hotel I would expect at least free use of the steam rooms and sauna.
Response from the owner5 years ago

Dear Steve Harfoot

We very much appreciate your comments regarding your stay at the Sofitel Marrakech Lounge and Spa.

It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.

Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one

Sincerely,

Ahmed BENKIRANE

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ms cathrynkelly4 years ago on Google
5/5
Very picturesque location, stunning for pictures and classy but comfortable decor inside. Staff Aya,Gino ,younesse ,brahim,said ,azize ,amine very pleasant and kind. Second time visiting and will definitely be coming back. Had a great time at the nightclub and the lounge.
Response from the owner4 years ago

Dear C Jackson,

Thank you very much for taking a moment of your valuable time to share your phenomenal experience here in TripAdvisor following your recent stay with us.

It was a pleasure to read how amazing your stay was and how our teams made all the efforts to ensure your stay to be the most comfortable one.

My staff and I look forward to welcoming you back to the hotel in the future.

Sincerely,

Ahmed Benkirane

General Manager

Sara Kna year ago on Google
5/5
We stayed with my husband in sofitel marrakech part of our anniversary road trip . The staff and hotel itself were a step above everything else .
We would like to thank the adorable manager souhaila for her attention and care …
We stayed with my husband in sofitel marrakech part of our anniversary road trip . The staff and hotel itself were a step above everything else .
We would like to thank the adorable manager souhaila for her attention and care .
Can't wait to return next month.
Trip typeCouple
Rooms5.0
Service5.0
Location5.0
Response from the owner3 years ago

(Translated by Google) Hello Sara Kn,

Thank you for this rating and your message.

We are delighted that you appreciated the welcome and the service.

We work hard to make you have a good time.

Best regards,

Ahmed BENKIRANE

general manager

(Original)

Bonjour Sara Kn,

Nous vous remercions pour cette notation et votre message.

Nous sommes ravis que vous ayez apprécié l'accueil et le service.

Nous travaillons dur pour vous faire vivre un moment agréable.

Bien cordialement,

Ahmed BENKIRANE

General Manager

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Mark Renton4 years ago on Google
5/5
Really nice and conforteable place to stay, the spa was to much good, and the service was really nice.
The spa's women was really quiet, and they work so good, like mrs.bahija (she …
Really nice and conforteable place to stay, the spa was to much good, and the service was really nice.
The spa's women was really quiet, and they work so good, like mrs.bahija (she was really nice, cinfident and competente) , mrs. Karima, and the other worker like mr. Ghislan and mr. Amal.
Really good place
Have a nice stayy👳
Response from the owner4 years ago

Dear Mark Renton,

We thank you for taking the time to evaluate us after your stay at the Sofitel Marrakech.

We are delighted that your experience with us has lived up to your expectations. We will not fail to inform our teams and specifically Ghislane and Amal.

We hope to welcome you very soon.

Ahmed Benkirane

General Manager

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Mohamed Akachkach4 years ago on Google
5/5
I've had a great experience at this hotel with my family. We were received in an amazing manner and were politely helped throughout the days. My family went to the spa and were received by Bahija, whom was very helpful and guided them there. Will return there again.
Response from the owner4 years ago

Dear Mohamed Akachkach,

We would like to thank you for taking time to write to us after your experience at Sofitel Marrakech.

We are delighted that you and your familly enjoyed your stay with us.

Looking forward to welcome you soon!

Best Regards,

Ahmed Benkirane

Directeur Général

Ayoub Oujeddia year ago on Google
5/5
Great service and hospitality ! I felt like i was with my fam overthere , unforgettable experience , just name it they have it ! Big thanks to siham , said , kebir et khalid and thank you so much to the manager souhaila for been so friendly and very professional from A to Z ❤
Trip typeVacation
Rooms5.0
Service5.0
Location5.0
Hussein MS3 years ago on Google
5/5
Smail offered us great customer service in all aspects, from the greetings to providing us with a great insight of the products on offer and making the stay at the lounge pleasant. The shisha was incredible, drinks were top and all made 10x better with the great customer service of Smail.
Response from the owner3 years ago

Dear Hussein MS,

Thank you for sharing your experience after your visit at Sofitel Marrakech.

It was a pleasure to read how amazing your experience was and how our teams made all the efforts to ensure your visit to be the most comfortable one.

Thank you for such a lovely and thoughtful review.

Sincerely,

Ahmed Benkirane

General Manager

Hamad Alghuwainema year ago on Google
5/5
It was nice experience we had greet time the stuff are help full and very friendly yassmin, kenza, souhaila, siham, saed, Atika, Alkbeer, Alamein, bin ali, soukina, samera, aziz, khaled, tareq, hannan and ibraheem.
Trip typeFriends
Rooms5.0
Service5.0
Location5.0
Response from the ownera year ago

Dear Hamad Alghuwainem,

Thank you so much for your such positive feedback and especially for the rating you gave us.

We are delighted that you enjoyed the Sofitel Marrakech experience.

We hope to have the pleasure to welcome you back in a near future.

Best regards,

Ahmed Benkirane

General Manager

john schiltz3 years ago on Google
5/5
Hello, My stay at Hotel SOFITEL was indelible. I was very much delighted by the Respanssable Karima at the spa and his team, including a gentleman known as "abdsadk Respanssable of gym and yousef, I congratulate the team of Mr yasin, at the …
Hello, My stay at Hotel SOFITEL was indelible. I was very much delighted by the Respanssable Karima at the spa and his team, including a gentleman known as "abdsadk Respanssable of gym and yousef, I congratulate the team of Mr yasin, at the Garden quorfi ouchinah anas meriem, in room service anoir zidane zizrari. Thank you Sufisa and his team Ilham Abdelah .
I will not fail to recommend the Hotel to all my friends who wish to spend a remarkable stay in Marrakech.
Trip typeBusiness
Rooms5.0
Service5.0
Location5.0
Response from the owner3 years ago

Dear john schiltz,

We very much appreciate your comments regarding your stay at the Sofitel Marrakech.

It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.

Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.

Sincerely,

Ahmed BENKIRANE

Directeur Général.

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Abu - Jaffer Ullah5 years ago on Google
5/5
Beautiful building, great tea. The building is beautifully designed and the garden is well crafted. So lounge is good but unusual as it doesn't open till midnight properly before then it's a restaurant. Once your in don't leave, specially if your in a group of boys as they won't let you back in.
Response from the owner5 years ago

Dear Guest,

We very much appreciate your comments regarding your stay at the Sofitel Marrakech Lounge and Spa.

It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.

Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.

Sincerely,

Ahmed BENKIRANE

Bakheet Mansouri3 years ago on Google
5/5
The rooms were very spacious and well designed with large bathroom Located in the heart of Marrakech, the services offered were in connection with the description of the hotel The staff of the Sofitel was listening and their very nice …
The rooms were very spacious and well designed with large bathroom Located in the heart of Marrakech, the services offered were in connection with the description of the hotel The staff of the Sofitel was listening and their very nice welcome! Special mention to adil concierge wiam Chef zidan and ziazi, brahim, hamid, sadeq of SPA, the reciption ahmed taha.
Trip typeFriends
Rooms5.0
Service5.0
Location5.0
Response from the owner3 years ago

Dear Mansouri,

Thank you for sharing your experience after your stay at Sofitel Marrakech.

It was a pleasure to read how amazing your stay was and how our teams made all the efforts to ensure your stay to be the most comfortable one.

Thank you for such a lovely and thoughtful review.

Sincerely,

Ahmed Benkirane

General Manager

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Cipriano Pendon5 years ago on Google
3/5
the location is great. problem is the service. takes a while for requests to arrive since our room was located at the back end of the imperiale part of the hotel. case in point, yesterday the front doormen said that they will deliver my …
the location is great. problem is the service. takes a while for requests to arrive since our room was located at the back end of the imperiale part of the hotel. case in point, yesterday the front doormen said that they will deliver my carpet after unloading it from our service car. an hour later we went out for dinner without the carpet arriving at our room. after inquiring at the front desk, it was revealed that the carpet was inside the baggage room. so no service coordination. however the property makes up for it.
Response from the owner5 years ago

Dear Cipriano Pendon ,

We very much appreciate your comments regarding your stay at the Sofitel Marrakech Lounge and Spa. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.

Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.

Sincerely,

Ahmed BENKIRANE

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Omar Malik3 years ago on Google
5/5
Amazing food and nice place to relax. Spa side the best
Javairia Parwez3 years ago on Google
5/5
Came here twice whilst on holiday. Lovely vibe, relaxing atmosphere and friendly staff. Sheesha flavours were great and helpful staff. Would recommend! Aya was very helpful and friendly.
Trip typeVacation · Friends
Service5.0
Location5.0
Response from the owner3 years ago

Dear Javairia Parwez,

Thank you for sharing your experience after your stay at Sofitel Marrakech.

It was a pleasure to read how amazing your stay was and how our teams made all the efforts to ensure your stay to be the most comfortable one.

Thank you for such a lovely and thoughtful review.

Sincerely,

Ahmed Benkirane

General Manager

Hamza Attahane3 years ago on Google
5/5
Good quality of hospitality and service the room with awesome view for the mountains
The pool is very clean …
Good quality of hospitality and service the room with awesome view for the mountains
The pool is very clean
Thanks for all the staff we come back soon
Attahane
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sirfouq hamza3 years ago on Google
5/5
The staff is heartwarming. The food is heavenly delicious. The chefs are amongst the best. The constant smile. The cleanliness of the place. The pools are very luxurious, two are heated. Art is everywhere.
Trip typeVacation
Rooms5.0
Service5.0
Location5.0
Response from the owner3 years ago

Dear sirfouq hamza,

We are delighted that your stay with us has lived up to your expectations and are proud to see that you had a pleasant stay with us.

Hoping to see you again very soon.

Best regards,

Ahmed Benkirane

General Manager

Maria Janice Galvez3 years ago on Google
5/5
Awesome People! Great place to Spend your afternoon by the poolside chilling. Make sure you ask for Mohsin chef youness hachem assiya souhail nourdinne stagiaire hanan for an empeccable service... they would surely take care of you like a royalty 👸🏻
Response from the owner3 years ago

Dear Maria Janice Galvez,

Thank you for sharing your experience on Google after your stay with us.

It was a pleasure to read how amazing your stay was and how our teams made all the efforts to ensure your stay to be the most comfortable one.

Thank you for such a lovely and thoughtful review.

Sincerely,

Ahmed Benkirane

General Manager.

Sharing Experiencesa year ago on Google
1/5
I am the oasis lounge right now by the pool it does took me 1 hour to receive my burger 🍔 plus the burger was very cold 🥶 ... plus they don’t have nespresso machine at the rooms …
I am the oasis lounge right now by the pool it does took me 1 hour to receive my burger 🍔 plus the burger was very cold 🥶 ... plus they don’t have nespresso machine at the rooms
They just have hot water warmer to mix it with Nescafé
How come French company like Sofitel with no Coffee capsule
Rooms3.0
Service1.0
Location5.0
Response from the ownera year ago

Dear Guest

Thank you for taking the time to tell us about your experience. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies.

At Sofitel , we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence.

We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future.

Sincerely,

Bien cordialement,

Ahmed BENKIRANE

Directeur Général.

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Mourad Dehbi3 years ago on Google
5/5
I would like to compliment sofitel team for their dedication to satisfy our needs and exceeds our expectations. To be honest i was surprised with the level of professionalism and cooperation. I had lunch and dinner with my friends from …
I would like to compliment sofitel team for their dedication to satisfy our needs and exceeds our expectations. To be honest i was surprised with the level of professionalism and cooperation. I had lunch and dinner with my friends from Qatar. I insisted to get the names of all of the team. Special thanks to Noureddine, charaf, Mouhsine, souhail, hanane, lbahja, chef youness, chef hassan , chef touil,soulaimane, youness, soufiane, fadil, noureddine and zariaa. You guys are amazing.
Response from the owner3 years ago

Dear Mourad Dehbi,

We sincerely thank you for taking the time to write about us, following your stay at the Sofitel Marrakech.

We really hope to have the honor to welcome you back among us.

Best regards,

Ahmed Benkirane,

General Manager

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Jeppe Nikolajsen5 years ago on Google
1/5
After a stay of almost a week in November/December 2016 it was very disappointing to learn how Sofitel Marrakech disrespects and gives misinformation to the normal hotel guests in favour of celebrities and big parties. On Friday 2nd of …
After a stay of almost a week in November/December 2016 it was very disappointing to learn how Sofitel Marrakech disrespects and gives misinformation to the normal hotel guests in favour of celebrities and big parties. On Friday 2nd of December 2016 Sofitel Marrakech was going to host a party in connection with the Marrakech Film Festival and I asked at the reception if this would have any effects on our stay. I told the reception that we were leaving early saturday morning and would appreciate a good night's sleep before our flight. The reception said this would not be a problem at all.
Even leaving the hotel Friday afternoon to go sightseeing was a problem and we could only leave our hotel room and the hotel through a back door through the hotel restaurant. The normal exit was now reserved to VIPs! As we returned to the hotel later that evening we had to go through the same procedure gaining access to our room through a backdoor in the restaurant. Strange feeling staying at a 5 star hotel!
At around 9 pm Friday evening the party in the lobby started with loud music and performing artists. As our hotel room door was facing the lobby it was impossible even to watch TV with a reasonable volume. As the reception told us this would not be a problem we expected the music to stop at 11 pm at the latest. At 1:34 AM it had to call reception and let them know it was impossible to sleep due to very loud music. Also outside from our balcony was coming noise from a big tent that was set up in connection with the party. At around 2:30 AM the music faded but the party continued in the hotel room next door.
Leaving the hotel the next morning after 2 hours of sleep the bill was simply printed out and not at single question was asked about how we felt about our stay.
To sum up: Exceptionally bad service and lack of respect!
Response from the owner5 years ago

Dear Jeppé,

Thank you for taking the time to tell us about your experience at the Sofitel Marrakech Lounge and Spa. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest wapologies.

At Sofitel Hotels & Resorts, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence.

We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future.

Sincerely,

Ahmed BENKIRANE

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oualid aoujgala year ago on Google
5/5
the best place to go a marrakech
so lounge the place where you can dinner and dance with dj withoute forget the good service by the way i want to thank the satff ( sakina,siham ,simo,said ,kibir ,khalid)who are making my brithday and offc coure souhayla the manger
Rooms5.0
Service5.0
Location5.0
Response from the ownera year ago

(Translated by Google) Dear Oualid Aoujgal,

We thank you for your positive comment as well as for the rating given.

Rest assured that we will be sure to share your comment with our teams.

Your satisfaction is the greatest reward for our staff who work day after day to provide you with impeccable service.

We hope to have the chance to welcome you among us soon.

Best regards,

Ahmed BENKIRANE

General manager.

(Original)

Cher Oualid Aoujgal,

Nous vous remercions pour votre commentaire positif ainsi que pour la notation accordée.

Soyez assuré que nous ne manquerons pas de partager votre commentaire avec nos équipes.

Votre satisfaction est la plus belle récompense pour notre personnel qui travaille jour après jour pour vous offrir un service irréprochable.

Nous espérons avoir la chance de vous accueillir parmi nous prochainement.

Bien cordialement,

Ahmed BENKIRANE

Directeur Général.

mr bougeutta minecraft abdo3 years ago on Google
5/5
Thanks Mme bouguetta hanane for your assistance, we realy enjoyed our stay and we will definatly recommande your nice hotel
Kwame Nkrumah3 years ago on Google
5/5
Soumia provided amazing service!! The food was great and the atmosphere was perfect! Karmia & Afra (the chef), and Housni were also great! Oasis Restaurant, check it out when you're in Marrakech.
Response from the owner3 years ago

Dear Nkrumah K,

Thank you very much for taking a moment of your valuable time to share your phenomenal experience here on Google following your recent stay with us.

It was a pleasure to read how amazing your stay was and how our teams made all the efforts to ensure your stay to be the most comfortable one.

My staff and I look forward to welcoming you back to the hotel in the future.

Sincerely,

Ahmed Benkirane

General Manager

I Kx3 years ago on Google
5/5
xcellent hotel and well trained staff. Thank all of them especially soukaina the hostess siham majda atika youness souhaila tarik et la manager Wiam.
We are satisfied to do this experience 😍😍😍😍
We will be back soon
Fati Cherkaoui2 years ago on Google
5/5
My futher and i went to the l'orangerie restaurant expecting great culinary experience discovered with a professionnal team Atika,siham,souhaila,kebir,benali,halima and the manager wiam they were so welcoming,helpefu,l i recommend this wonderful restaurant to those who want to try a morrocan gastronomy.
Damian Stevens6 years ago on Google
5/5
A beautiful hotel with excellent service. The restaurant is great and the rooms are spacious. The restaurant is very elegant and the food is great.
Cali Organisation3 years ago on Google
5/5
This was the best place I’ve been in in Marrakesh all the love for the staff the guys there are amazing!
I thank soukaina siham souhaila omar nouaamane khadija and the manager wiam:🙏🏻🙏🏻🙏🏻🙏🏻🙏🏻🙏🏻🙏🏻🙏🏻
Nour Fares4 years ago on Google
5/5
Really nice place for drinks and Shisha ! Really good service too. We got Aya, Brahmin ,aziz and Amine serving us. Keep up the good service guys, hotel is amazing , will definitely come back !!
Response from the owner4 years ago

Dear Nour Fares,

first of all thank you for taking the time to share your experience with us.

Your appreciation will be shared with our team.

We hope to welcome you soon for more joy and surprises.

Best regards,

Ahmed Benkirane,

General Manager

fati noura year ago on Google
5/5
Very nice place to enjoy with family nice music very good dish and the service very professional thank you the staff Sakina,siham ,simo,samira and souhalyla the manager
Rooms5.0
Service5.0
Location5.0
Response from the ownera year ago

Dear fati nour,

We appreciate your comment regarding your dinner in our restaurant the So Lounge.

It is always a pleasure to receive positive feedback.

We are delighted to read that you have enjoyed the service and the the food.

Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.

Sincerely,

Ahmed BENKIRANE

General Manager.

Sarah Muyuni3 years ago on Google
4/5
It's a great hotel. The food is good, the rooms are comfortable, it has all the amenities one could want, lovely staff and nice pools. It is on the pricey side though.
Jonathan Short4 years ago on Google
5/5
Just magnificent..best breakfast anywhere in the world...v.friendly and helpful staff...3 pools one in the soa.
Charles Harris3 years ago on Google
4/5
Nice, but overly "luxurious". Great if you want to spend all day lounging by the pool and drinking and if you really enjoy having people open doors for you. Breakfast is lavish but service is chaotic. Does have a good restaurant.
Response from the owner3 years ago

Dear Charles Harris,

We sincerely thank you for taking the time to write about us, following your stay at the Sofitel Marrakech.

We have taken your comments into consideration in order to improve ourselves.

My staff and I look forward to welcoming you back to the hotel in the future.

Best regards,

Ahmed Benkirane

General Manager

James Bm3 years ago on Google
5/5
I just want to say that SOFITEL MARRAKECH is the best place in which I found my relax and I like it a lot
I thank especially soukaina siham souhaila omar nouaamane et la manager wiam.
I recommanded 100%
Sheffar3 years ago on Google
5/5
Very good place, Soukaina very kind! Shisha was good and music fantastic!
Thank all the staff siham souhaila majda atika wafae omar youness tarik kebir anas khadija hamza omar and the manager wiam.
Great place we recommend it
Sacha St. Hill-Des Anges4 years ago on Google
5/5
Gorgeous at night and in the day. Very beautiful rooms. Amazing views and amenities The hotel consistently lends to feelings of grandeur. The service is a little slow, but that’s everything in Marrakech.
stephanie sagoe2 years ago on Google
5/5
Beautiful rooms welcoming staff. Just amazing environment
charif alaoui3 years ago on Google
5/5
Amazing service... great view and deco thank you Soukaina Majda Atika Hamza omar jawad et la responsable Wiam.
Hanan Al Shamsi11 months ago on Google
4/5
Good hotel, with great location, near to all places you need to visit
There is a clothes shop inside, have very nice pieces
Response from the owner11 months ago

Dear Hanan Al Shamsi,

We are happy to read that your stay with us was a success and that everything went well.

It is always a pleasure to receive positive feedback.

We hope your next visit will be as pleasant as the previous one.

Sincerely,

Ahmed BENKIRANE

General Manager.

25 wahab3 years ago on Google
5/5
It was amazing in the restaurant l’orangerie I thunk specially the main responsable wiam for her service and the staff soukaina siham majda atika hamza youness omar and sara.
Dalal Semlali3 years ago on Google
5/5
We stayed at Sofitel for one week, the staff was very friendly, helpful and professional. Rooms were perfectly cleaned and the location is perfect, close to everywhere. I definitely recommend it!
Trip typeBusiness
Rooms5.0
Service5.0
Location5.0
Mint Croydon Gamer3 years ago on Google
5/5
I am having an excellent stay at the Sofitel, thanks to the staff, especially Naima. The service was great.
Trip typeBusiness
Rooms5.0
Service5.0
Patrick Jadoul5 years ago on Google
4/5
Relaxing although service quality was not as good as usual (probably due to Ramadan). Very slow service at the bar but no that important since the goal was to relax. …
Relaxing although service quality was not as good as usual (probably due to Ramadan). Very slow service at the bar but no that important since the goal was to relax.
One negative point: On Sunday I left MAD 50 on the room desk and unfortunately it has been stolen.
Response from the owner5 years ago

Thank you for your return. See you soon.

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Er-rami Soukaina3 years ago on Google
5/5
It was so amazing to be her in Lawrence bar enjoy the live band relaxing the view of the pool with variety of fresh cocktails
I thank all the staff specially soukaina souhaila majda siham atika youness hamza wafae and the manager wiam.
Response from the owner3 years ago

Dear Soukaina,

Thank you very much for taking a moment of your valuable time to share your experience following your recent experience with us.

It was a pleasure to read how positive your stay was and how our teams made all the efforts to satisfy you.

My staff and I look forward to welcoming you back to the hotel in the future.

Best Regards,

Ahmed Benkirane

General Manager

Khalid Ashoor4 years ago on Google
5/5
I only had breakfast with my son there. This is my 3rd time to have breakfast there in 4 years.I love the greenery in the hotel. The breakfast is great. Service is excellent. Enjoy the photos.
Response from the owner4 years ago

Hi Mr Ashoor, thank you for your appreciation ! We are happy of your message. We hope to see you again at Sofitel !

Travelbesti Travelbesti3 years ago on Google
3/5
It features a spa, 3 swimming pools and 3 restaurants and bars. The luxury guest rooms and suites at the Sofitel Marrakech offer a private balcony overlooking the mountains or gardens. ... Marrakech Menara Airport is a 10-minute drive away and Bahia Palace is 0.6 miles from the hotel.
Response from the owner3 years ago

Dear Boubker,

Thank you for sharing your experience after your stay at Sofitel Marrakech.

Sincerely,

Ahmed Benkirane

General Manager

Alhilwa Soso3 years ago on Google
5/5
Lawrence bar it was a really nice hostess soukaina siham atika anas kebir youness souhaila hamza and the manager wiam,
We enjoyed our time to be her and to spend it
The view is magnifique we will be back soon.
Sina KIRHAN3 years ago on Google
5/5
Rooms are very good. Hotel employees know their job. Hospitality and quality. Well done. Breakfast and room service is great. Pool is little bits small. But everything was great.
Response from the owner3 years ago

Dear Kirhan ,

We sincerely thank you for taking the time to write about us, following your stay at Sofitel Marrakech.

We really hope to have the honor to welcome you back among us.

Best regards,

Ahmed Benkirane

General Manager

Sunny Nahal3 years ago on Google
5/5
Had dinner at the Lawrence bar, I had the chicken supreme it was on point. Good food and good service specially Kebir Majda Soukaina Atika Hamza Ali Mehdi Jawad caviste and the manager Wiam would recommend.
Response from the owner3 years ago

Dear Sunny Nahal,

First of all, thank you for taking the time to share your experience with us according to your recent stay at Sofitel Marrakech.

Your appreciation will be shared with our team, thank you again for your feedback.

We hope to welcome you soon for more joy and surprises.

Best regards,

Ahmed Benkirane,

General Manager

Nupur Kanani3 years ago on Google
1/5
WORST SERVICE EVER. We ate at SoClub, which is supposed to be a lounge style restaurant with live entertainment. The live entertainment (belly dancers) have come out once every hour, and the remaining time consists of moroccan style music …
WORST SERVICE EVER. We ate at SoClub, which is supposed to be a lounge style restaurant with live entertainment. The live entertainment (belly dancers) have come out once every hour, and the remaining time consists of moroccan style music with the same random images of morocco and make up tutorials??? The waiters are extremely rude, and they have been on their phones the ENTIRE night, instead of serving their customers. This is absolutely not 5 star service. It barely deserves the one star. This is trash.
Response from the owner3 years ago

Dear Nupur Kanani,

Thank you for taking the time to tell us about your experience at the Sofitel Marrakech Lounge & Spa.

We are sorry that your experience did not meet your expectations; please allow us to express our sincerest apologies.

At Sofitel Hotels & Resorts, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us.

Please be awared that we are taking the appropriate measures to resolve problems that you have mentionned.

We look forward to seing you soon.

Best regards,

Ahmed Benkirane,

General Manager

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Stuart Venner4 years ago on Google
4/5
Great hotel. Nice pool. Slow bar staff
Trevor Mackey2 years ago on Google
5/5
One of the best places I have stayed. FANTASTIC
MOHAMMED SALAHEDDINE LAZRAK3 years ago on Google
5/5
This is one of the best hotel to stay at if you come to Marrakesh.
I can advise you this awesome Hotel.
Maria M5 years ago on Google
4/5
Pretty luxurious hotel in the heart of Marrakech. Once you know how to ask, the service is very good. Superb breakfast. Spacious gym and large pool, various restaurants and bars. Pricy, but you get a lot in return.
Response from the owner5 years ago

Dear Maria,

We very much appreciate your comments regarding your stay at the Sofitel Marrakech Lounge and Spa.

It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.

Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.

Sincerely,

Ahmed Benkirane

Raffaele El Mokaham3 years ago on Google
5/5
The service at the lounge bar is good , good coctails and i want to thank soukaina for the good welcome and all the staff especially majda siham souhaila atila wafae tarik kebir youness hamza omar and the manager wiam.
Edi Edi3 years ago on Google
5/5
Amazing place, best shisha cafe in morroco hands down. smail was amazing wallah he was so welcoming and explained everything to us, helped us with all enquires. Shisha is amazing this place is a must.
Trip typeVacation
Rooms5.0
Service5.0
Location5.0
Response from the owner3 years ago

Dear Edi Edi,

We sincerely thank you for taking the time to write about us, following your visit at the Sofitel Marrakech.

We really hope to have the honor to welcome you back among us.

Best regards,

Ahmed Benkirane

General Manager

Hafsa Hashi3 years ago on Google
5/5
Absolutely amazing service, was served by the lovely lady Aya m. She was so helpful and kind and has amazing hospitality. Said, ibrahim ilyas were also very helpful and kind. I definitely recommend visiting here, amazing entertainment and music. Had an amazing time
Yousef Al Babtain3 years ago on Google
5/5
Great service as usual ! Beautiful lunch and amazing fruit juices in the terrace ! Fast service and first class special mention to the staff mehdi adil mohammed wassif aziz saber and younis who made the stay very welcoming
Response from the owner3 years ago

Dear Yousef Al Babtain,

Thank you very much for taking a moment of your valuable time to share your phenomenal experience here on Google following your recent stay with us.

We are delighted that your stay with us has lived up to your expectations.

Once again thank you for this fabulous review I look forward to sharing you feedback with my whole team who I know will be just as delighted as myself.

Sincerely,

Ahmed Benkirane

General Manager.

Kirill Kosminskiy4 years ago on Google
5/5
Nice hotel, nice service (not as good as in France but nice). The pool area is really comfortable. You can walk to anywhere in the city. Ride from the airport is just 12 mins
Response from the owner4 years ago

Dear Guest,

We very much appreciate your comments regarding your stay at the Sofitel Marrakech Lounge and Spa.

It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.

Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.

Sincerely,

Ahmed BENKIRANE

Soukaina Mozonea year ago on Google
5/5
Best places for holiday . If yount nice time you cant chek your roomes in this hotel ,best service in the world also to the direction .just one advice ask for atika and take chine soup .☺️
Trip typeSolo
Rooms5.0
Service4.0
Location4.0
Response from the ownera year ago

Dear Soukaina Mozone,

We very much appreciate your comments regarding your stay at the Sofitel Marrakech.

It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.

Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.

Sincerely,

Bien cordialement,

Ahmed BENKIRANE

Aggie4 years ago on Google
5/5
So good I really liked the welcome we got from Aya!! What a lovely hostess!! The terrasse is beatiful! Shisha is perfect! Service is great!
Response from the owner4 years ago

Dear Aggie,

We thank you for taking the time to evaluate us after your stay at the Sofitel Marrakech.

We are extremely pleased that your experience with us has lived up to your expectations. We will not fail to inform our teams and specifically Aya.

We hope to see you very soon.

Ahmed Benkirane

General Manager

Fouad Saloua4 years ago on Google
5/5
We have stayed at this hotel multiple times and the high quality of service and attention to detail remains. The staff are amazing especially Mme Sanaa Benlakhdar, who's really friendly, attentive and personable!
Response from the owner4 years ago

Dear Fouad Saloua,

It was a pleasure to read how amazing your stay was and how our teams made all the efforts to ensure your stay to be the most comfortable on.

We will not fail to share it with our teams, and more specifically with Mme Sanaa Benlakhdar.

Thanks again for this wonderful feedback and looking forward to welcoming you.

Sincerely,

Ahmed Benkirane

General Manager.

Anneka G3 years ago on Google
5/5
I visited l’orangerie Restaurant for the second time with my some friends, Soukaina and Atika were amazing and really looked after us, helping us find a great table and recommending food and wine. Great ambience, would highly recommend!
Response from the owner3 years ago

Dear Anneka G,

Thank you for sharing your experience on Google after your stay with us.

It was a pleasure to read how amazing your stay was and how our teams made all the efforts to ensure your stay to be the most comfortable one.

Thank you for such a lovely and thoughtful review.

Sincerely,

Ahmed Benkirane

General Manager.

Agnes3 years ago on Google
5/5
Very nice music & delicious food ! Thank you soukaina ait abd majda siham Atika hamza Omar Tarik and wiam.
Ezzahii Siiham3 years ago on Google
5/5
I wanted to write a review about palais darkum so long ago but didnt find the words to describe it, the place is wonderful The bar is well decorated both indoors and outdoors and is perfect for all kinds of social gatherings (small groups, …
I wanted to write a review about palais darkum so long ago but didnt find the words to describe it, the place is wonderful The bar is well decorated both indoors and outdoors and is perfect for all kinds of social gatherings (small groups, couples, family) the fireplace is placed near to the tables which gaves u warm an make the place more cozy and the plants around make it seems convivial the staffs are extremely friendly and active u cant come an not think about coming back again
I wanna thank people behind this amazing place who make a big effort to make it look like this wanna thank the the manager adil an all the staff mehdi wasif saber aziz mohamed apology if a forgot someone but ur doing a great job 👍 good luck and ill be alway an always a loyal customer ☺️
Response from the owner3 years ago

Dear Ezzahii Siiham,

First of all, thank you for taking the time to share your experience with us according to your recent stay at Sofitel Marrakech.

Your appreciation will be shared with our team, thank you again for your feedback.

We hope to welcome you soon for more joy and surprises.

Best regards,

Ahmed Benkirane,

General Manager

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Adam Rafiq2 years ago on Google
5/5
Superb hotel! Lovely facilities and highly recommended if you staying in marrakech.
L Ba year ago on Google
5/5
Very friendly staff....Especially the concierges Reda and Adil...They came through on a last minute pool reservation amongst other things.
Response from the ownera year ago

Dear L B,

Many thanks for taking the time to write your comments.

Your feeback is a marvellous reward to our devoted team members for their daily efforts and encourages them in their quest for excellence.

We look forward to having the pleasure of your company once again.

Sincerely,

Ahmed BENKIRANE

General manager

Bandki Hayat3 years ago on Google
5/5
Nice hotel and memorable stay.big thanks to hanane bouguetta
Souhail Kazdoufi2 years ago on Google
5/5
im just here to thank a guy named nabil from the Technical service who came to my room yesterday to help me with a problem in the shower he was so useful and kind he looked like he is enjoying his work not someone who is always angry at u …
im just here to thank a guy named nabil from the Technical service who came to my room yesterday to help me with a problem in the shower he was so useful and kind he looked like he is enjoying his work not someone who is always angry at u and not treating clients good sow thank you nabil for the kindness 🙏 thank you sofitel for the good service
Trip typeCouple
Rooms5.0
Service5.0
Location5.0
Response from the owner2 years ago

Dear Souhail Kazdoufi,

Thank you for sharing your experience after your stay at Sofitel Marrakech.

It was a pleasure to read how amazing your stay was and how our Nabil made all the efforts to ensure your stay to be the most comfortable one.

Thank you for such a lovely and thoughtful review.

Sincerely,

Ahmed Benkirane

General Manager

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Nadia Pretty3 years ago on Google
5/5
I stayed for just 1 night this January could not be happier with my experience .the staff was so friendly, including Majda at the evening bar and Wiam also. They were so welcoming and provided excellent service I would absolutely recommended Sofitel for anyone looking to visit Marrakech.best hotel experience i’ve ever had.
Trip typeBusiness
Rooms5.0
Service5.0
Location5.0
Mohamed Ali Zairi3 years ago on Google
5/5
It was an amazing evening spent here in So lounge with a very nice team especialy Walid, aya, noura, the manager elyes and the cook azdin,chawki.
Thanks and just to recommend
Jai Reasona year ago on Google
5/5
Excellent service around the swimming pool, Rachid looked after us our entire stay and was faultless, will be coming back!
Trip typeVacation
Rooms4.0
Service5.0
Response from the ownera year ago

Dear Jai,

We very much appreciate your comments regarding your stay at the Sofitel Marrakech.

It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.

Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.

Sincerely,

Bien cordialement,

Ahmed BENKIRANE

Directeur Général.

leila Gouaini3 years ago on Google
5/5
I would like to share my review with the direction I really appreciate the view of the pool, the service and the food here.
Specially the staff soukaina souhaila siham atika youness hamza and the manager wiam.
Response from the owner3 years ago

Dear leila Gouaini,

We are delighted that your stay with us has lived up to your expectations and are proud to see that you had a pleasant stay with us.

Hoping to see you again very soon.

Best regards,

Ahmed Benkirane

General Manager

Ghalia B3 years ago on Google
5/5
This is the best place to have fun in, the vibe is really enjoyable, the dj is fire and ask about aya she’s thue best and we don’t have to forget about the spa I can’t recommend bettery in marrakech!!! Thank you youssef
Trip typeVacation · Family
Fadoua Zerradi2 years ago on Google
5/5
What an excellent welcome we Had at Sofitel Marrakech, the Dinner was awesome and the Desert just amazing
I totally recommend it …
What an excellent welcome we Had at Sofitel Marrakech, the Dinner was awesome and the Desert just amazing
I totally recommend it
Big thanks to all the team of restaurant orangerie Souhaila siham majda atika kebir benali chef Ahmed chef Momo chef Zaizi chef Khalid et chef adili
Trip typeBusiness
Service5.0
Location5.0
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Mohamed Shoira4 years ago on Google
5/5
The bes of the best ..
We had very good stay at sofitel .
The hotel was amazing and They are very welcoming people ,the room was …
The bes of the best ..
We had very good stay at sofitel .
The hotel was amazing and They are very welcoming people ,the room was just amazing and clean . Thanx youuuu for the magic stay .
Thanx to mme ikram
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Strong Women2 years ago on Google
5/5
I’ve really enjoyed my experience in Lawrence bar I’m very grateful for all the team members of the bar and the restaurant l orangerie particularly Hafsa Atika souhaila Wiam Siham et ismail et Halima....
Trip typeFriends
Rooms5.0
Service5.0
Location5.0
Response from the owner2 years ago

Dear Guest,

Thank you for sharing your experience after your stay at Sofitel Marrakech.

It was a pleasure to read how amazing your stay was and how our teams made all the efforts to ensure your stay to be the most comfortable one.

Thank you for such a lovely and thoughtful review.

Sincerely,

Ahmed BENKIRANE

General Manager

Heba Ali4 years ago on Google
5/5
I am very pleased with the service I got in this hotel , they were very professional and I got a lot of help and attention from Aya a Employee in Sofitel Marrakesch she was Amazing , I am very grateful for everyrhing she did for us. …
I am very pleased with the service I got in this hotel , they were very professional and I got a lot of help and attention from Aya a Employee in Sofitel Marrakesch she was Amazing , I am very grateful for everyrhing she did for us.
merci Aya & Manager wiam ❤️❤️
Response from the owner4 years ago

Dear Heba Ali,

First of all, we thank you for taking the time to share your experience with us according to your recent stay in Sofitel Marrakech.

We will not fail to share it with our teams, and more specifically with Aya and Wiam.

We hope to welcome you soon for more joy and surprises.

Best regards,

Ahmed Benkirane,

General Manager

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Choko Naruto2 years ago on Google
5/5
I have been in this hotel before, i liked it so much, it is a great hotel with a wonderful service, it has comfortable rooms with beautiful lightning decoration, beside there is a good swiming pool , i really liked this hotel ,and i am planning to come to.visit it one more time
Response from the owner2 years ago

Dear Choko,

We very much appreciate your comments regarding your stay at the Sofitel Marrakech.

It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.

Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.

Sincerely,

Ahmed BENKIRANE

General Manager

Select Garantie3 years ago on Google
5/5
Lovely Hotel all rooms are renovated nice restaurants delicious morocain recepies lovely staff specialy reservation team hanan imane salma majdo sana nadia and there lovely manager hind will always come back for vacations
Trip typeVacation
Rooms5.0
Service5.0
Location5.0
Response from the owner3 years ago

Dear Select Garantie,

Thank you very much for taking a moment of your valuable time to share your experience following your recent stay with us.

It was a pleasure to read how positive your stay was and how our teams made all the efforts to ensure your stay to be the most comfortable one.

My staff and I look forward to welcoming you back to the hotel in the future.

Best Regards,

Ahmed Benkirane

General Manager

Fodil B3 years ago on Google
5/5
Great staff abdelilah & Adil barman specially Rachid were fantastic they made my time on the pool very agreeable really enjoyed my time there great cocktails, beers & lovely food
Trip typeVacation
Rooms4.0
Service5.0
Location5.0
Response from the owner3 years ago

Dear Fadel ,

We sincerely thank you for taking the time to write about us, following your stay at Sofitel Marrakech.

We really hope to have the honor to welcome you back among us.

Best regards,

Ahmed Benkirane

General Manager

aho phoenix3 years ago on Google
5/5
It’s so amazing to be in the lawrence bar for having chicha and cocktails,
We like the design of the bar
Special mention to soukaina the beautiful hostess,souhaila,majda,siham,atika,youness,hamza and the manager wiam.
Response from the owner3 years ago

Dear,

We sincerely thank you for taking the time to write about us, following your experience at Sofitel Marrakech.

We really hope to have the honor to welcome you back among us.

Best regards,

Ahmed Benkirane

General Manager

Natalie Nevers4 years ago on Google
5/5
Absolutely love this hotel, the staff and service is amazing! Great food and cocktails. Will definitely come back. Thanks aya and wiam and tarik
Response from the owner4 years ago

Dear Natalie Nevers,

We are delighted that your stay with us has lived up to your expectations.

Your appreciation will be shared with our team, we hope to see you very soon!

Best regards,

Ahmed Benkirane

General Manager

Ibtisam Abdullah3 years ago on Google
5/5
Excellent localisation at 10 minutes walk from the medina , very nice rooms, staff so friendly and competent especially souhaila from restaurant orangerie was very kind and attentive and of great help for me and my family, thanks also to …
Excellent localisation at 10 minutes walk from the medina , very nice rooms, staff so friendly and competent especially souhaila from restaurant orangerie was very kind and attentive and of great help for me and my family, thanks also to wiam , siham , soukaina, majda , atika , wafa , khadija , Kebir , anas , nouaman, youness, Omar , tarik , hamza ....see you soon guys
Trip typeVacation
Rooms5.0
Service5.0
Location5.0
Response from the owner3 years ago

(Translated by Google) Dear Ibtisam,

We thank you for taking the time to share your experience at Sofitel Marrakech.

We are delighted that your visit has lived up to your expectations.

It is with great pleasure that we receive your compliments.

We will not fail to share your opinion with all our teams.

Regards,

Ahmed Benkirane,

General manager

(Original)

Chère Ibtisam,

Nous vous remercions d'avoir pris le temps de partager votre expérience au Sofitel Marrakech.

Nous sommes ravis que votre passage parmi nous ait été à la hauteur de vos espérances.

C’est avec grand plaisir que nous recevons vos compliments.

Nous ne manquerons pas de partager votre avis avec toutes nos équipes.

Cordialement,

Ahmed Benkirane,

Directeur Général

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larry Herlachrer3 years ago on Google
5/5
Very relaxing after the traffic and the sounds of the medina exceptional setting beautiful gardens excellent meals very nice rooms to advise we would like to thank the director of the room nafissa and hayat and sara an unforgettable moment …
Very relaxing after the traffic and the sounds of the medina exceptional setting beautiful gardens excellent meals very nice rooms to advise we would like to thank the director of the room nafissa and hayat and sara an unforgettable moment .and the sevice is impeccable thanks to: Chef momo, chef zaizi, ghali, hamid, zidane, brahim, room service hanane abdou and youssef spa and oussama pastry nothing to say except that we want to go
Trip typeSolo
Rooms5.0
Service5.0
Location5.0
Response from the owner3 years ago

Dear Iarry,

We are delighted that your stay with us has lived up to your expectations and are proud to see that you had a pleasant stay with us.

Hoping to see you again very soon.

Best regards,

Ahmed Benkirane

General Manager

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samia chbani idrissi2 years ago on Google
5/5
have envoyer my expérience in l irangerie and the Lawrence bar .I am very grateful to all the team membres of the restaurant and bar on particular Hafsa Wiam Sihem Atika Halima Omar et souhaila kefir.
Trip typeFriends
Rooms5.0
Service5.0
Location5.0
Warzalex3 years ago on Google
1/5
So far, 0 star. Broken shower sprays, shower not draining and flooding the bathroom, stains on the couch, and worst of all: a disgusting sewer smell in the whole room. Have called reception 6 times today and nobody has gotten back to us yet. NOT the type of service you’d expect from Sofitel. Horrible first two days.
Response from the owner3 years ago

Dear Warzalex,

We thank you for taking your precious time to tell us about your stay at the Sofitel Marrakech.

We take your grade and your comment into account and make every efforts to remedy them.

Can you give us more informations about your stay by sending a Email : H3569-AM@sofitel.com

Your satisfaction is our priority and we want to make your experience the best.

Best regards,

Ahmed Benkirane

General Manager

Suhail Bayat5 years ago on Google
5/5
Great size rooms,great beds colors were so fresh ,seriously great breakfast...
Best place to stay in Marrakech...
Don't hesitate to book here...you cannot go wrong
Response from the owner5 years ago

Dear Suhail Bayat,

We very much appreciate your comments regarding your stay at the Sofitel Marrakech Lounge and Spa.

It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.

Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.

Sincerely,

Ahmed BENKIRANE

Judy Zhu3 years ago on Google
5/5
Great shisha. Also i lost my wallet here and they found it and returned it to me 😎thank all the staff Soukaina Majda Siham Atika Siham youness hamza jawad tarik omar and specially the manager Wiam for her help
Response from the owner3 years ago

Dear Judy Zhu,

Thank you very much for taking a moment of your valuable time to share your experience following your recent stay with us.

It was a pleasure to read how positive your stay was and how our teams made all the efforts to ensure your stay to be the most comfortable one.

My staff and I look forward to welcoming you back to the hotel in the future.

Best Regards,

Ahmed Benkirane

General Manager

Bill Bean3 years ago on Google
1/5
No bathtub, no bidet, sink drain can't be closed. So no good way to wash clothes. We have stayed at five other hotels in Morocco, none of which had this problem.
Response from the owner3 years ago

Dear Bill Bean,

Thank you for taking the time to tell us about your experience at the Sofitel Marrakech.

We are sorry that your experience did not meet your expectations; please allow us to express our sincerest apologies.

At Sofitel Hotels & Resorts, we strive to provide a superior service experience for every customer; therefore your feedback is very important.

Please be awared that we are taking the appropriate measures to resolve problems that you have mentionned.

We hope to see you again so that we can regain your trust.

Best regards,

Ahmed Benkirane,

General Manager

ASMA AOUZAL3 years ago on Google
5/5
I spent an amazing evening at l'orangerie restaurant. Everything was perfect,the service,the atmosphere.I wan't to thank Mrs.Majda for her warm welcome.she was so friendly. Thank you for making it so special.
Response from the owner3 years ago

Thank you very much for this wonderful note and very good feedback.

We hope to see you again very soon.

Best regards,

Ahmed Benkirane,

General manager

Jenella Marriott3 years ago on Google
5/5
Friendly staff, relaxed atmosphere, beautiful traditional rooms.
Leslie Nesbitt3 years ago on Google
5/5
I enjoyed the entertainment, especially the band and DJ. Very nice hotel.
Jaji Paji2 years ago on Google
4/5
Loved the lounge, music and singing. The singers were fantastic and our on a great show. It's a fun place to hang out with friends. Unfortunately the food there sucked.
rothna khan4 years ago on Google
5/5
Loving the lounge and the atmosphere.. Aya and amine,said,gino ,youness was lovely and very polite! …
Loving the lounge and the atmosphere.. Aya and amine,said,gino ,youness was lovely and very polite!
be sure to come here.. love the drinks and the shisha.. Music was on point.
Response from the owner4 years ago

Dear rothna khan,

We thank you for this wonderful review!

We will not fail to share it with all our teams.

Looking forward to seeing you again very soon among us.

Best Regards,

Ahmed Benkirane

Directeur Général

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Amine Elmouatacim (Amino)3 years ago on Google
5/5
Fabulous hotel , Excellent service ,Great atmosphere
abs abs4 years ago on Google
5/5
Amazing hotel brilliant breakfast service from Abderaheem and ibrahim our room service lady Fatima was really nice and so good she made our holiday this place is so close to the centre and has an amazing shisha place too amazing holiday thanks guys all the way from London much love Morocco 🇲🇦❤️
Elie Kassari3 years ago on Google
5/5
I spent my honeymoon period in Sofitel Marrakech, it was great, I thank all the staff, the concierge, the reservation, the reception even if they are not too nice, and I want to thank enormously the SPA therapists, the girls you are really …
I spent my honeymoon period in Sofitel Marrakech, it was great, I thank all the staff, the concierge, the reservation, the reception even if they are not too nice, and I want to thank enormously the SPA therapists, the girls you are really adorable, and also I want to mention your reception, this nice girl who was called doha, she is in her period of training, I want to thank you and I wish you a good school career , and a biiiiiiiiiiiiiiiiiiiiiiig thanks even to youssef, you are really professional.❤️❤️❤️
Trip typeCouple
Rooms5.0
Service5.0
Location5.0
Response from the owner3 years ago

Dear Elie,

We sincerely thank you for taking the time to write about us, following your stay at Sofitel Marrakech.

We really hope to have the honor to welcome you back among us.

Best regards,

Ahmed Benkirane

General Manager

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Moneeb Shakil4 years ago on Google
5/5
We booked the hotel for our honeymoon and were not disappointed at all, great services and a special thanks to the concierge Adil, who took care of all our personal requirements for food and exploration of the city, making our stay memorable!
Response from the owner4 years ago

Dear Moneeb Shakil,

We very much appreciate your comments regarding your stay at the Sofitel Marrakech Lounge & Spa.

It is always a pleasure to receive positive feedback.

I will share your comments with our team and especially with Adil .

I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.

Thank you for choosing to stay with us.

Sincerely,

Ahmed Benkirane

General Manager.

Gavin Grewal3 years ago on Google
5/5
Very nice hotel. Beautiful pool area :)
Rafael Xamilo P. Santos3 years ago on Google
5/5
A very especial place with amazing hostess “Aya” and her team... what an amazing experience in So Lounge!!! 🙌🏾👌🏾
Thank you Marrakesh
Thank you Sofitel
Mhamed Zoubairi3 years ago on Google
5/5
First class hotel close at 10 minutes from the souks.
Excellent , food and rooms. Outstanding services, people helpfull and friendly.
Especially in restaurant orangerie , …
First class hotel close at 10 minutes from the souks.
Excellent , food and rooms. Outstanding services, people helpfull and friendly.
Especially in restaurant orangerie ,
I would like to thank the assistant manager souhaila for her particular attention and smile ,
Soukaina , majda , siham , atika , nouaman , anas , younes , Tarik ....
And there manager wiam
Thank you to all we have I’ll come a for sure
Trip typeFriends
Rooms5.0
Service5.0
Location5.0
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Ahmad Itani3 years ago on Google
5/5
I have made a wonderful day on Sofitel Bar 2ed Pool , the most best things i have satisfied with are the personal there , Nourdine , Hachem , Mouhcine , Charaf , Chef Youness ... …
I have made a wonderful day on Sofitel Bar 2ed Pool , the most best things i have satisfied with are the personal there , Nourdine , Hachem , Mouhcine , Charaf , Chef Youness ...
all the way how they received us and feel us welcome, to the last Second i feel like i was in Haven, i will not Talk too much about the cocktails 🍹 because you should Visit it and enjoy it .
Response from the owner3 years ago

Dear Ahmad Itani,

It is a pleasure to receive your comment which is an encouragement for all our team, all your suggestion will be treated with the department concerned.

Thank you again for your visit and we hope to welcome you again for more joy.

Best regards,

Ahmed Benkirane,

General Manager

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Celine Klein4 years ago on Google
5/5
Excellent hotel - our stay was amazing! The highlights were the vast choices for breakfast, the beautiful gardens surrounding the pools and the signature smell in the lobby and the rooms. The staff were very friendly and there was always …
Excellent hotel - our stay was amazing! The highlights were the vast choices for breakfast, the beautiful gardens surrounding the pools and the signature smell in the lobby and the rooms. The staff were very friendly and there was always someone around to help, guide or organize.
Unfortunately two of our days here were quite cold (5 to 10 degrees) and there wasn’t any heating in the hallways, so on our way from the room to the restaurant we were freezing. This is the only criticism I have.
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Anouar Mouktaoui3 years ago on Google
5/5
Since the entrance to the Lawrence Bar i was hosted by this sweet young lady called Soukaina, she walled me in and she made sure i was well installed and then i was well served by Siham and Majda thank you for the experience to all the …
Since the entrance to the Lawrence Bar i was hosted by this sweet young lady called Soukaina, she walled me in and she made sure i was well installed and then i was well served by Siham and Majda thank you for the experience to all the staff from Soukaina, siham, Majda, Atika, Kebir, Ait Abed, Hamza, Omar, Tarik without to forget to mention the Manager Wiam.
Rooms5.0
Service5.0
Location5.0
Response from the owner3 years ago

Dear Anoir El,

We sincerely thank you for taking the time to write about us, following your stay at the Sofitel Marrakech.

We really hope to have the honor to welcome you back among us.

Best regards,

Ahmed Benkirane,

General Manager

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Haydar C.4 years ago on Google
2/5
When you look at the reviews you can easily spot that hotel itself has established fake google accounts and rated themselves (all who complimented have just 1 or 2 reviews so far on google) …
When you look at the reviews you can easily spot that hotel itself has established fake google accounts and rated themselves (all who complimented have just 1 or 2 reviews so far on google)
Anyways it looks like a 3 star Europe hotel especially the toilet the terrace is even worse than 3 star coast resorts’ pool toilet
Besides we wanted shisha and get worst shisha with chemical coals of our lives for 250 mad which won’t cost if you want to buy whole shisha itself
Who loves here should have not visites other countries and know the meaning of the term “luxury”
Response from the owner4 years ago

Dear Haydar C. Özdoğancı,

We thank you for taking the time to write to us after your stay at the Sofitel Marrakech Lounge & Spa.

We are sorry that the service and delivery in progress to meet your expectations, and we invite you to accept our apologies.

The Sofitel Hotels & Resorts hotels want to offer you the best quality of service for your stays; therefore, your opinion is very valuable.

Be assured that the necessary measures are taken to improve the quality of the services mentioned.

Once again, we thank you for your comments and your experience of confidence during your next stay.

Best Regards,

Ahmed Benkirane

General Manager

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Ghita3 years ago on Google
5/5
We love going to sofitel Marrakech, it’s a luxurious hotel and i will call Nadia for the reservations because she always finds me a place to stay.
Trip typeVacation
Rooms5.0
Service5.0
Location5.0
Jacques Ngabonziza3 years ago on Google
5/5
I was in a dinner at “L’orangerie Restaurant and I really appreciate the service and specially the live band and Miss Soukeina Wiam Majda Siham Atika and Rabii the night team in the restaurant , they was fantastic. I wish I will come back .
Response from the owner3 years ago

Dear Jacques Ngabonziza,

Thank you for taking the time to tell us about your experience at the Sofitel Marrakech Lounge & Spa.

We are glad to hear that you enjoyed your stay with us.

We look forward to seing you soon.

Best regards,

Ahmed Benkirane,

General Manager

Kim Strelkova3 years ago on Google
5/5
wecome to this amazing place😍😍😍😍
what a lovely hostess Aya, so nice and gentle. very good food and manifiq service. Thank u for sakina And shef Zaizi and chawki for this is the best place.
Response from the owner3 years ago

Dear Kim Strelkova,

Thank you for sharing your experience on Google after your stay with us.

It was a pleasure to read how amazing your stay was and how our teams made all the efforts to ensure your stay to be the most comfortable one.

Thank you for such a lovely and thoughtful review.

Sincerely,

Ahmed Benkirane

General Manager.

Habib2 years ago on Google
5/5
Beautiful place and garden for sitting to have drinks or food and chatting with friends. But not to stay.
Jos Hurkmans3 years ago on Google
5/5
Very nice hotel, lovely grounds and swimming pool and leisure areas ,
Nice and helpful staff especially in restaurant orangerie , we had a nice diner with amazing live music , good service and food , i would like to thank the …
Very nice hotel, lovely grounds and swimming pool and leisure areas ,
Nice and helpful staff especially in restaurant orangerie , we had a nice diner with amazing live music , good service and food , i would like to thank the assistant manager souhaila for here professionalism and smile , the manager wiam , siham , majda , atika , anas , kebir , redonne , khalid , tarik , omar , younnes , nouaman , jawed , amine
Thank you for all
Trip typeFriends
Rooms5.0
Service5.0
Location5.0
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adnane dehbi3 years ago on Google
5/5
We have been visiting Bar Pool Lounge , we are satisfied with the great service of, Souhail barka , Nourdine , Charaf, Mouhcine , Soulaiman , Soufiane , Younnes , Fadil , Hannan , Lbahja , Chef Younnes, Chef Tewil , Chef Hassan , Qmihri , and also Zriaa , Aitani thats all make me happy in all my journey, thanks to you all
Response from the owner3 years ago

Dear adnane dehbi,

Thank you very much for taking a moment of your valuable time to share your phenomenal experience here on Google following your recent stay with us.

It was a pleasure to read how amazing your stay was and how our teams made all the efforts to ensure your stay to be the most comfortable one.

My staff and I look forward to welcoming you back to the hotel in the future.

Sincerely,

Ahmed Benkirane

General Manager

Marcel Perkins2 years ago on Google
5/5
Always a great venue for a party or festival, at night the way they light up the pool area makes it magical.
Rooms4.0
Service5.0
Location5.0
Minov L'art Osé3 years ago on Google
5/5
A place to be always specially when u enter the reception staff are so nice to u and they comfort you like your at home excellent work.
I would like To thank the assistant manager souhaila for making our diner in …
A place to be always specially when u enter the reception staff are so nice to u and they comfort you like your at home excellent work.
I would like To thank the assistant manager souhaila for making our diner in orangerie inforgettable ,manager wiam , soukaina ,majda,siham,atika,tarik,omar,jawad,youness,nouaman,hamza,keber,anas , mehdi,saber,jawed
Thank you all
The hotel staff are so nice and friendly that I'll been coming here for the past 4 years.
Trip typeFriends
Rooms5.0
Service5.0
Location5.0
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Caroline chevalier2 years ago on Google
5/5
Great dinner tonight and Great staff! Hafsa Wiam souhaila siham Atika omar ismail halima hamouda Kebir bn Ali khadija noaaman Vibe and ambiance was great - great band and surrounding .. Comming again!!!!!!!
Trip typeVacation
Rooms5.0
Service5.0
Location5.0
siboniso xaba3 years ago on Google
5/5
Lovely dinner we had at l'orangwrire Restaurant with my Colleagues ' the food was great and chef de rang Ait Abde,Meryem and the hostess soukaina was so great thank you for this experience.
Response from the owner3 years ago

Dear siboniso xaba,

We are delighted that your stay with us has lived up to your expectations.

We are proud to see that you had a pleasant stay with us.

We hope to see you very soon.

Best regards,

Ahmed Benkirane,

General Manager

MACAO INTERIORSa year ago on Google
5/5
We’ve had an amazing time at Sofitel. Thank you Siham, Simo & Said for this lovely experience!
Trip typeVacation
Rooms5.0
Service5.0
Location5.0
Response from the ownera year ago

Dear MACAO INTERIORS,

Thank you for taking the time to share your opinion with us.

We are pleased that your experience in our establishment met your expectations.

Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.

Sincerely,

Ahmed BENKIRANE

General Manager.

Ghislaine Douich4 years ago on Google
5/5
Best breakfast I had in Marrakech.
The variety, freshness and service is impeccable. Thank you so much for making our stay extra special.
zaid shanableh5 years ago on Google
5/5
Nadia helped me a lot during my stay. without her help in the choice of room and services provided from the hotel the stay was not going to be good. i would like to thank again the hotel for this great stay and specially nadia
Response from the owner5 years ago

Dear Zaid Shanableh , We very much appreciate your comments regarding your stay at the Sofitel Marrakech Lounge and Spa. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Ahmed BENKIRANE

Amal Fettane2 years ago on Google
1/5
I am very disappointed, an unbearable smell of sewage in the room, just one small bottle of water for 2 person, no tea, no hair dryer in the room, the tables and chairs in the pool area are very dirty, evening is very dark in the hotel …
I am very disappointed, an unbearable smell of sewage in the room, just one small bottle of water for 2 person, no tea, no hair dryer in the room, the tables and chairs in the pool area are very dirty, evening is very dark in the hotel floors, one small towel for 2 person, the good thing is that the staff at the reception are very friendly
it s the worst experience with Accor Group
Trip typeVacation
Rooms1.0
Service1.0
Location4.0
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Kay Dickenson3 years ago on Google
5/5
I had a wonderful time in the Sofitel, excellent service!
Very nice breakfast !
Thank you to Ibrahim, the manager , Mohamed and his team.
Response from the owner3 years ago

Dear Kay Dickenson,

Thank you very much for taking a moment of your valuable time to share your experience following your recent stay with us.

It was a pleasure to read how positive your stay was and how our teams made all the efforts to ensure your stay to be the most comfortable one.

My staff and I look forward to welcoming you back to the hotel in the future.

Best Regards,

Ahmed Benkirane

General Manager

NAJIB JALOUANE3 years ago on Google
5/5
it was a very good evening at the so lounge a warm welcome excellent service with a very good gastronomy and shisha very good show and a great thank to aya for this amazing service i’ll come back soon
Anselme Poda4 years ago on Google
3/5
A little bit expensive but a nice place with a great view!
I was there for the "cinema plein air" and my child had fun
Tina Ewinga year ago on Google
5/5
Exceptional service from the concierge service. Adil Azbik provides excellent consultation and recommendation. Thank you.
Response from the owner10 months ago

Dear Mrs Ewing Tinq,

We very much appreciate your comments regarding your stay at the Sofitel Marrakech.

It is always a pleasure to receive positive feedback. I will share your comments with our team.

I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.

Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.

Sincerely,

Bien cordialement,

Ahmed BENKIRANE

Directeur Général.

Said Maskini3 years ago on Google
5/5
The Place Is Amazing Best Service In So Lounge Thanks To aya and benali
Denzel Von Deira3 years ago on Google
5/5
Very nice stafff specially Soukaina Majda Sara Siham Jawad Tarik Omar Hamza Atika et Youness! Nice atmosphere. Soukaina is a very nice girl
Response from the owner3 years ago

Dear Denzel Von Deira,

It is a pleasure to receive your comment which is an encouragement for all our team, all your suggestion will be treated with the department concerned.

Thank you again for your visit and we hope to welcome you again for more joy.

Best regards,

Ahmed Benkirane,

General Manager

Keith Bruton3 years ago on Google
5/5
Very good experience... lovely drinks and nice food
Georges Stefano4 years ago on Google
5/5
Great hotel in Marrakech with excellent staff. The location is perfect and the rooms are very comfortable.
Mina Bouguetta3 years ago on Google
5/5
Thank you so much to the best team
Our stay was memorable
Every thing is Perfect
mohamed3 years ago on Google
5/5
For me it's the best hotel in Morocco, keep Going and special thanks to to great and professional HR director NAJIB MALEK 👍🏼👍🏼👍🏼👍🏼👍🏼
rita housni3 years ago on Google
5/5
Just magical. A wonderful place with many options for night life entertainment
mohammed saif2 years ago on Google
5/5
was such a great evening a big thanks to all the team speacially to ( oumaima she make me love this place coz she was respectful and kind ) wiam souhaila atika and halima omar naaaman khadija , they are friendly .. thank you for them and I will come back
Trip typeFamily
Rooms5.0
Service5.0
Location5.0
Response from the owner2 years ago

Dear ,

We are delighted to read your review and thank you for taking the time to write a feedback regarding your recent visit to the Sofitel Marrakech.

Thank you for your comments about the overall ambiance, the level of service and hospitality in our Hotel.

Yours Sincerely,

Ahmed BENKIRANE

General Manager

Nawal mabrouka year ago on Google
5/5
Thank you Sofitel for this great journey, we had a wonderful dinner served by Siham, Atika and Tarik 🙏🏻
Response from the ownera year ago

Dear Nawal,

We very much appreciate your comments regarding your stay at the Sofitel Marrakech

It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.

Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.

Sincerely,

Bien cordialement,

Ahmed BENKIRANE

Benchinoune Abderrahim3 years ago on Google
5/5
Great atmosphere, Great food , and great Music.
Best in Town
Thank you Nouammane Rabii ait abd kebir atika Maja siham Soukaina et la responsable wiam.
Laura Dakin4 years ago on Google
4/5
Usually i dont like to write a review about any place i have visited but i decided this time to give a 5 stars not to the hotel but to a member of the hotel that reflect how professional this establishment is by hiring professionals staff i …
Usually i dont like to write a review about any place i have visited but i decided this time to give a 5 stars not to the hotel but to a member of the hotel that reflect how professional this establishment is by hiring professionals staff i would like to mention a lday working in reservation departement and would like to thank her for her help her name was salome i think sorry am not good with arabic name but she has a black hair thank you salome for making our stay unforgettable we are coming back definitely.
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Jean Claude Karemera3 years ago on Google
5/5
We really appreciate your quiet service and good cooperation . You guys ,you are gentle and proffession. Wiame the manager Soukaina the hostess majda siham,Atika waitress
Response from the owner3 years ago

Dear Jean Claude Karemera,

Thank you very much for taking a moment of your valuable time to share your phenomenal experience here in Google following your recent stay with us.

We are delighted that your stay with us has lived up to your expectations.

Once again thank you for this fabulous review I look forward to sharing your feedback with my whole team who I know will be just as delighted as myself.

Sincerely,

Ahmed Benkirane

General Manager.

Athena Assim (Νανσυ Α.)2 years ago on Google
5/5
Vip hotel , with nice pools, excellent stuff, and very good food
Bhavanaa Uthayakumar4 years ago on Google
5/5
This place was amazing! Definitely will come again and aya you are beautiful! Thank you for looking after us. The service was amazing by amin and walid and I would recommend it to everyone!
Response from the owner4 years ago

Dear Bhavanaa Uthayakumar,

We very much appreciate your comments regarding your stay at Sofitel Marrakech.

We are delighted to read that you had an excellent stay and enjoyed your visit at our hotel.

It is always encouraging to learn that guests are satisfied with our service as it iis what we strive for every day.

Thank you for your kind feeback and we hope to see you again soon for another magnifique journey with us.

Sincerely,

Ahmed Benkirane

General Manager.

Aya Sarhabil2 years ago on Google
5/5
Amazing hotel many thanks to soukaina Rp and Wafa at the reception ❤️❤️❤️✅ I also want to thank Imane the front office manager so professional 💕🇲🇦🥰 you have to try the experience guest at this wonderful hotel
Trip typeFriends
Rooms5.0
Service5.0
Location5.0
Response from the owner4 years ago

(Translated by Google) Dear Aya Sarhabil,

Thank you for taking the time to write to us.

We will personally thank everyone you have been kind enough to name.

We look forward to welcoming you back among us,

Ahmed Benkirane

General manager

(Original)

Chère Aya Sarhabil,

Nous vous remercions d'avoir pris le temps de nous écrire.

Nous remercierons personnellement toutes les personnes que vous avez eu la gentillesse de nommer.

Au plaisir de vous accueillir de nouveau parmi nous,

Ahmed Benkirane

Directeur Général

Zoë Zana2 years ago on Google
5/5
Great venue amazing hosts and good music special thanks to mohamed.
Rooms5.0
Service5.0
Location5.0
Mr Glasses English3 years ago on Google
5/5
One of the best hotels in Marrakech. Nice swimming pool and very good gardens. The service is the best and the crew is really amazing.
AL ADHADH2 years ago on Google
4/5
Good place. The suite was a dim and needed better quality maintenance. The business center was not really useful. The breakfast food had great variety and its people were great especially Fatima. The poolside restaurants, the outside garden …
Good place. The suite was a dim and needed better quality maintenance. The business center was not really useful. The breakfast food had great variety and its people were great especially Fatima. The poolside restaurants, the outside garden lounge, the location is excellent amd central without getting lost in the labyrinth of the souq. The concierge was excellent.
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musallam alneyadi2 years ago on Google
5/5
Best location clean rooms nice service.
Salman Soz3 years ago on Google
5/5
Very nice Restaurant must be visited thank you Ait Abd for your service Majda Atika Rabii Soukaina léa Jawad caviste Jawad Siham Youness Hamza all the staff we recocommand it.
Response from the owner3 years ago

Dear Salman Soz,

It is a pleasure to receive your comment which is an encouragement for all our team, all your suggestion will be treated with the department concerned.

Thank you again for your visit and we hope to welcome you again for more joy.

Best regards,

Ahmed Benkirane,

General Manager

Tamim Osman4 years ago on Google
4/5
My wife and I booked 7 nights at this beautiful hotel, we enjoyed almost everything in the place, I start by saying the staff are amazing, helpful, professional and polite. …
My wife and I booked 7 nights at this beautiful hotel, we enjoyed almost everything in the place, I start by saying the staff are amazing, helpful, professional and polite.
The facilities are very good especially aroud the swimming pools and the spa.
The food is extremely great, especially the great breakfast, amazing variety and excellent quality.
Our room (384) was not up the standard of the rest of the hotel, the bed was not comfortable as it is sunken on both sides, I reported a leaking douche in toilet four times before someone came and fixed it, the level of cleanliness in the room needs a bit more attention.
The prices of excursions in the hotel are exaggerated, check the details and ask for official receipt detailing the service. I had an unpleasant experience with the concierge, who then apologised and refunded part of what I paid
As I said in the beginning of this review, in general we enjoyed our stay at this hotel, BUT it could have been better. I must say the two men, Mustafa&Abdulhakim, making the Moroccan green tea were extremely nice and served us green tea every time we set in the lobby.
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Sofitel Chicha4 years ago on Google
5/5
Really great place to stay and hang out if you want a lot of options. Never boring and always a nice ambiance and fun atmosphere. Great for families.
Response from the owner4 years ago

Dear Sofitel Chicha,

We very much appreciate your comments regarding your stay at the Sofitel Marrakech.

Your appreciation will be shared with our team, thank you again for your feedback.

We hope to welcom you soon for more joy and surprises

Sincerely

Ahmed Benkirane

General Manager.

Kaoutar Bennani4 years ago on Google
5/5
We booked the hotel for our summer holidays with my husband and baby and were very satisfied, great services and a special thanks to ASMAE BOUJDI, who took care of all our personal requirements.
Response from the owner4 years ago

Dear Kaoutar Bennani,

We would like to thank you for taking the time to write to us following your stay at the Sofitel Marrakech.

We are delighted to see that your experience with us has lived up to your expectations.

It is with pleasure that we will share your thanks with Asmae.

Looking forward to welcoming you back among us.

Regards,

Ahmed Benkirane

General Manager

Oluwayomi Adebule3 years ago on Google
4/5
Huge. Lovely facilies. Enjoyed my stay. And the time at the pool
Gregory Merchun3 years ago on Google
5/5
Excellent experience all around. Nouhayla, Achraf. and Imane we’re especially helpful.
Natalie Stella2 years ago on Google
1/5
Service at the reception is a disaster. Never been to a high standard hotel where guests were treated like this. Never coming again. Really this hotel made the whole Sofitel Chain look so bad.
Trip typeVacation
Rooms2.0
Service1.0
Location1.0
Response from the owner2 years ago

Dear Mrs Stella,

Thank you very much for your recent stay with us and for sharing some feedback. We were utterly saddened to read that you left the our hotel with less than fond memories. It was with great regret to learn that you did not enjoy your time with us. Your impressions are certainly not characteristic of our high standards.

All your constructive comments regarding the service provided at the reception have been already passed to the department heads for consideration and for taking action where necessary.

We hope to have the pleasure of welcoming you back in the not too distant future assuring you already in advance of our utmost care and attention to your comfort.

Kind regards,

Ahmed BENKIRANE

General Manager.

Belal Abdulla5 years ago on Google
5/5
First of all I would like to thank all of Sofitel employees who made my stay very confortable and nice. …
First of all I would like to thank all of Sofitel employees who made my stay very confortable and nice.
Also I would like to thank the resturant Manager Ms Wiam for all her kind support and special treatment
Response from the owner5 years ago

Dean M Abdulla ,

We very much appreciate your comments regarding your stay at the Sofitel Marrakech Lounge and Spa.

It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.

Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.

Sincerely,

Ahmed BENKIRANE

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Dean Williams4 years ago on Google
5/5
Lovely staff and well looked after. Good selection of day trips on offer. Thoroughly recommend the Ourika Valley tour and tour guide.
Response from the owner4 years ago

Dear Dean Williams,

We thank you for writing to us after your stay at the Sofitel Marrakech.

Looking forward to welcoming you again,

Ahmed Benkirane

General Manager

Afaf Qouti3 years ago on Google
5/5
Thanks you so much Hanan Bouguetta for the help, I really appreciate it so much.. I loved the room you chose for me, i will consider getting back there as soon as i get my holidays again.. I will definitely recommend you to my friends.
Trip typeVacation
Rooms5.0
Service5.0
Location5.0
Response from the owner3 years ago

Dear Afaf Qouti,

Thank you for sharing your experience after your stay at Sofitel Marrakech.

It was a pleasure to read how amazing your stay was and how our teams made all the efforts to ensure your stay to be the most comfortable one.

Thank you for such a lovely and thoughtful review.

Sincerely,

Ahmed Benkirane

General Manager

Mountassir Said3 years ago on Google
5/5
thé best hôtel i'v ever seen
Alex Kahanera week ago on Google
5/5
The best!
Rooms5.0
Service5.0
Location5.0
Response from the ownera week ago

(Translated by Google) Mr Kahaner,

Thank you for taking the time to write to us to share your feelings following your stay at Sofitel Marrakech.

Your satisfaction remains our priority and we work every day to perform even better.

We will be sure to share this comment with our entire team.

Looking forward to welcoming you again among us.

Cordially,

(Original)

Monsieur Kahaner,

Nous vous remercions d'avoir pris le temps de nous écrire pour partager votre ressentis suite à votre passage au Sofitel Marrakech.

Votre satisfaction demeure notre priorité et nous travaillons chaque jour pour performer encore plus.

Nous ne manquerons pas de partager ce commentaire avec toute notre équipe.

Au plaisir de vous accueillir de nouveau parmi nous.

Cordialement,

Reemy3 years ago on Google
4/5
Beautiful garden and lounge. The only inconvenience, is the fact that you can't have a table inside the so lounge club without having to buy a bottle of drink. Other than that it is nice place
Ashley Tabi4 years ago on Google
5/5
Aya and Iman and Rachid are very sweet. They lounge is beautiful. Drinks and hookah were 👌🏾 Morocco 🇲🇦
Response from the owner4 years ago

Dear Ashley Tabi, MD,

First of all, thank you for taking the time to share your experience with us according to your recent stay at Sofitel Marrakech.

Your appreciation will be shared with our team, thank you again for your feedback.

We hope to welcome you soon for more joy and surprises.

Best regards,

Ahmed Benkirane,

General Manager

Nabil SAFIR نبيل سفيرa year ago on Google
5/5
So clean, the stuff are kind, rooms are well done, the design is amazing. I highly recommend it
Response from the ownera year ago

Dear Nabil Safir,

We very much appreciate your comments regarding your stay at the Sofitel Marrakech.

It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.

Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.

Sincerely,

Bien cordialement,

Ahmed BENKIRANE

Smail Ellimouni3 years ago on Google
5/5
It was an amazing 6 day here in sofitel , the dinner was wow and also the live band . Thanks to everyone they were too friendly and helpful . Difinetly will come back soon
Response from the owner3 years ago

Dear Smail Ellimouni,

Thank you very much for taking a moment of your valuable time to share your phenomenal experience here on Google following your recent stay with us.

We are delighted that your stay with us has lived up to your expectations.

Once again thank you for this fabulous review I look forward to sharing you feedback with my whole team who I know will be just as delighted as myself.

Sincerely,

Ahmed Benkirane

General Manager.

Kevin3 years ago on Google
5/5
Good Restaurant interesting thank all the staff specifically Majda soukaina atika Siham Jawad Ait Abd Rabii jawad caviste hamza Younès Léa and the manager wiam.
Response from the owner3 years ago

Dear Kevin Duda,

Thank you very much for taking a moment of your valuable time to share your phenomenal experience here on Google following your recent stay with us.

We are delighted that your stay with us has lived up to your expectations.

Once again thank you for this fabulous review I look forward to sharing you feedback with my whole team who I know will be just as delighted as myself.

Sincerely,

Ahmed Benkirane

General Manager.

Martin Jennings3 years ago on Google
5/5
Great band and great bar specially Omar Majda Siham Atika Soukaina Nouamame AIT Abd Ali Mehdi Jawad Léa and the manager Wiam well worth a visit!! 😄
Response from the owner3 years ago

Dear Martin Jennings,

Thank you very much for taking a moment of your valuable time to share your phenomenal experience here on Google following your recent stay with us.

It was a pleasure to read how amazing your stay was and how our teams made all the efforts to ensure your stay to be the most comfortable one.

My staff and I look forward to welcoming you back to the hotel in the future.

Sincerely,

Ahmed Benkirane

General Manager

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Hivernage

Refined, modern Hivernage is known for nightlife, with a casino, cocktail lounges, hotel dance clubs and chic global restaurants with live music. The Royal Theatre, with domes and Ancient Egyptian–style columns, stages concerts in an amphitheater. Nearby, the Menara Gardens, with a huge reflecting pool and mountains in the background, date to the 12th century, and El-Harti Park has fountains and a rose garden.

Hotel location score

Great location overall for sightseeing, recreation, dining, and getting around
4.2 Great for proximity to things to do
3.9 Great for proximity to restaurants
4.2 Great for proximity to transit
4.7 Excellent for airport access
Scores are calculated based on data from Google Maps and Google reviews
Quartier De, Rue Haroun Errachid, Marrakesh 40000
1. Jemaa el-Fnaa Square
Rating
4.3
Distance
7 min
4,358 reviews
2. Jardin Majorelle-Yves Saint Laurent Mansion
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4. Koutoubia
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5. Bahia Palace
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6. Ibn Youssef School
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7. Saadien's Tombs
Once hidden mausoleum surrounded by gardens, decorated with colorful tiles, marble & stucco.
Rating
4.1
Distance
5 min
7,682 reviews
8. El Badii-Ksibat Nhass Palace
Remains of a 16th-century palace whose garden walls & ornamental orange orchard still stand.
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4.4
Distance
7 min
4,774 reviews
9. Yves Saint Laurent Museum
Cubed, brickwork museum paying homage to Yves Saint Laurent with a café, bookshop & auditorium.
Rating
4.4
Distance
8 min
2,032 reviews
10. Medina of Marrakesh
Vibrant morning-to-night marketplace with stalls carrying fresh produce, dried goods & trinkets.
Rating
3.9
Distance
9 min
427 reviews
11. Menara Gardens
12th-century botanical garden with a scenic pavilion, artificial lake & mountain views.
Rating
4.1
Distance
9 min
4,492 reviews
12. Le Jardin Secret
Elegant, ornate 19th-century palace complex with traditional Islamic gardens, plus a shop & cafe.
Rating
4.3
Distance
8 min
1,360 reviews
13. Dar Si Said
Museum displaying ornate artisanal Moroccan objects, from an 11th-century chest to modern carpets.
Rating
4.3
Distance
8 min
955 reviews
14. Les Jardins de La Koutoubia
Warmly decorated rooms in an upscale property featuring a spa, 3 restaurants & 2 pools.
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Distance
8 min
1,000 reviews
15. House of Photography in Marrakech
Museum of Moroccan photography housing a permanent collection & offering rotating exhibitions.
Rating
4.4
Distance
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1,953 reviews
1. L'Orangerie
French restaurant
Rating
4.6
Distance
59 sec
30 reviews
2. Table Du Marche
French restaurant
Rating
3.9
Distance
38 sec
703 reviews
3. Restaurant l’Oasis - Sofitel Marrakech
Restaurant
Rating
3.7
Distance
2 sec
6 reviews
4. La Cour des Lions
Fine dining restaurant
Rating
4.4
Distance
2 min
54 reviews
5. Restaurant L’Italien par Jean-Georges, Marrakech
Restaurant
Rating
2.8
Distance
2 min
35 reviews
6. La Villa Canaille
French restaurant
Rating
3.9
Distance
3 min
32 reviews
7. L'Avenue
French restaurant
Rating
4.4
Distance
2 min
7 reviews
8. Comptoir Darna
Moroccan restaurant
Rating
4.4
Distance
2 min
2,930 reviews
9. Palais Jad Mahal
Moroccan restaurant
Rating
4
Distance
46 sec
1,829 reviews
From
Marrakesh Menara Airport
Taxi 13 min
Transit 17 min
Sofitel 5 min
Le Meridien 12 min
R P Berdii 12 min
Menara Mall 14 min
Sidi Mimoun 13 min

About this hotel

Check-in time: 3:00 PM
Check-out time: 12:00 PM

Address & contact information

Quartier De, Rue Haroun Errachid, Marrakesh 40000
05244-25600

Health & safety

Health & safety measures are provided by the hotel. Visit their website for more details.

Amenities

Popular amenities

  • Pool
  • Spa
  • Breakfastfree
  • Wi-Fifree

Internet

  • Wi-Fifree
  • Wi-Fi in public areas

Activities

  • Tennis

Children

  • Kid-friendly
  • Babysitting
  • Activities for kids
  • Kids' club

Pools

  • Outdoor pool
  • Hot tub

Wellness

  • Fitness centerfree
  • Massage
  • Sauna
  • Spa
  • Hair salon

Pets

  • Pet-friendlyfree
  • Dogs allowed
  • Cats allowed

Rooms

  • Air conditioning

Food & drink

  • Restaurant
  • Bar
  • Breakfastfree

Services

  • Front desk24 hour
  • Concierge
  • Currency exchange
  • Full-service laundry
  • Elevator
  • Gift shop

Parking & transportation

  • Parkingfree
  • Self parkingfree
  • Valet parkingfree
  • Airport shuttle
  • Local shuttle

Accessibility

  • Accessible

Business & events

  • Business center
  • Meeting rooms

Languages spoken

  • French

Bathrooms

  • Bathtub
  • Shower
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Sofitel Marrakech Lounge & Spa
MAD 2,298Nov 30–Dec 1
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